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    Big Grill Shop

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    12 years ago

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    Covers and All

    Covers and All

    1.7(387 reviews)
    3.4 mi

    Exceptional Customer Service and Quality!…read more I purchased a custom cover for my island grill for about $490, and the product arrived with a standard ventilation panel on the back. This ventilation feature wasn't included in the specifications I had reviewed and approved, so I contacted customer service for clarification. They immediately explained that the ventilation is a standard design used to prevent moisture buildup and mold -- which makes complete sense. Still, without any hesitation or pushback, they offered to send me a replacement cover without the ventilation, exactly as I wanted. The replacement arrived in just 7 days, which was incredibly fast for a custom-made product. Their responsiveness, professionalism, and commitment to customer satisfaction were outstanding. This was truly the best customer service experience I've ever had. Highly recommended!

    This company originally called itself "Covers & All US." Once people realized that their products…read morecome from India, they removed the "US" part and proclaim they're "designed" in the US. I'm pretty sure all that means is the web site where you enter the measurements yourself is hosted in the US. That said, the fabric I wanted didn't indicate the option for full webbed edging, while the cheaper fabric did. So I sent a message through their web form asking about it and received an autoreply that I would hear in two days. It took two weeks for a reply where they said I should have called (I guess because they don't assign ANY importance to web site contacts) and they said they all can be ordered with it. But the option still was unavailable on the site. Since we have high winds, I opted for the lesser material because it offered the webbing. I entered the exact measurements I needed to cover my steel fence corners to keep my kitties corralled, mindful of the caution that there can be a 1"-2" variance. But these are "custom." You would think "custom" meant a human is reading the order, measuring it out, and taking professional care. Ah, but we're transmitting the order to India, so... The screens arrived--later than stated--after a world tour that even included Italy. And yes, they are too wide and too long, and they couldn't be arsed to space the grommets evenly. The quality control is pretty poor. I got the webbing all around, though! Woohoo! (sarcasm) I either have to poke holes and create stress points in the fabric to make them fit, or see if a looser, draping screen can still keep the kitties in the yard. I guess I can put the one intended for the narrow fence on the wider one, but that still leaves me without one for the narrow fence. All told, this was a total waste of time and money. When I provided my feedback and opened a ticket, the response from "Bob Victors" was dismissive, saying, in part, "We have reviewed all the details. Unfortunately, we are unable to identify any fabrication error as the screens are fabricated as per the order confirmation." Um... no, they aren't.

    Photos
    Covers and All - The material on the inside is very soft, especially the material facing the TV screen

    The material on the inside is very soft, especially the material facing the TV screen

    Covers and All - Impossible to open and unfold - made hole in centre even trying. Now I have to figure out how to recycle this horrible waste of plastic!

    Impossible to open and unfold - made hole in centre even trying. Now I have to figure out how to recycle this horrible waste of plastic!

    Covers and All

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    Status Home Design - Lots of fun Festivals at our Store!

    Status Home Design

    4.2(12 reviews)
    10.4 mi

    This is hands down my favorite home store. I could (and do) spend hours in this store because there…read moreis so much to look through and the items are all unique, either handmade or vintage. It's one of those stores where you can walk away with a neat or charming piece of furniture, wall decor or gift and you never know what you'll find. There's something so satisfying about this kind of shopping. I often come here without any specific piece or need in mind, but I always walk out with something that is perfect for my home ... The staff is so friendly and you can tell they love working there and are proud of their artists and vendors. Since there are no shopping carts/baskets, they can hold your items for you at the front when you're ready to check out. I highly recommend signing up for their newsletter so you can keep up with their sidewalk sale dates or other fun events. I came unknowingly on a Valentine's week event and sipped on a free mimosa as I shopped - how perfect is that?!!

    My husband and I had a solid wood end table painted and stained by Melissa…read moreof Status Home Design. It looked nice when we picked it up, but about 5 weeks later the paint started to peel up all over which indicates she skipped the spray prep to prevent such an occurrence. We know this as Melissa had explained all the steps and products she would be using in the refinishing process. Our end table is a now mess. We can not recommend Status Home Design for any refinishing needs. Paul and April Reed Hamilton Mill We have a correction. Checked the business card we were given, correct name for our refinisher is MICHELLE MATUS. Sorry for the mistake.

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    Status Home Design - Status Super Saturday is the first Saturday of every month!

    Status Super Saturday is the first Saturday of every month!

    Status Home Design - The amazing Status Team!

    The amazing Status Team!

    Status Home Design - Junk Market Gypsy

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    Junk Market Gypsy

    Big Grill Shop - homeandgarden - Updated May 2026

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