It's been a while since I've written a review but I'm feeling the need.
Firstly, anyone who knows me or has read any of my reviews will know that my wife is American and has lived all over the States, from Illinois to Florida. So you could say she's had a few steaks and a few lobsters and knows what she likes. Whereas I've never had lobster and thought it would be the perfect time to have some and get it at a reasonably good price for Thursday's special menu; Steak and Lobster for £24.50 per person(A whole lobster costs £20 by itself). Other days have special deals which are:
Monday - The big pig gig (limitless barbeque),
Tuesday - Shrimp Tuesdays (Unlimited deep fried shrimp, or limitless shrimp bowl.),
Wednesday - Limitless Hog or unlimited Chicken wings. (speaks for itself)
Thursday - Steak and Lobster (sirloin steak and half a lobster)
No special menu for Friday to Sunday.
So we chose and booked a table for Thursday, which we were told we would have a two hour slot, so could be leisurely if we wanted to be. We even received a confirmation phone call from Big Easy making sure everything was fine and we were still coming.
On the night, it was an easy walk from the station, about 3 minutes. We got through the door and told them we had a reservation, we were about 20 minutes early, but they showed us to the table straight away. I've got to other restaurants and been shown to the bar if I've been early, so this was a positive.
The first things of note are DAMN it was noisy, and I mean noisy! It was less like a restaurant and more like a club level of volume. I know they're trying to get the theme of an American, New Orleans, Lobster type restaurant, and the atmosphere and décor is in-keeping with this theme. We got to our table and were shown the menus, with the waiter making suggestions that we may be interested in for a starter which we declined but he then asked if we were ready to order even though we only just sat down. We asked for a little time to look, which he did, but hovered behind me all the time while we decided.
We ordered our drinks the special; half a 3/4lb lobster and a steak each, with the wife's steak medium rare and mine medium. With her meal having a baked potato instead of chips, to which the waiter said..."I don't think you can have a baked potato." to which I said "it says we can on the menu..." to which he says...."I don't think you can have one." and he went off to check. He came back and said, yes she could have a baked potato. Well thanks, we knew that, it was on the menu.
Anyhow, we waited for our food and tried and failed to have any kind of conversation. Did I say it was loud? So if you want any kind of conversation with the people you're with while you're eating, this is a restaurant to avoid. So instead of talking, we looked at each other, listening to the live music and loud chatter. Considering we were three feet apart, perhaps this will show you how loud it was.
We received our food, but without drinks. And our orders were mixed up. They put the baked potato with the medium steak and the chips with the medium rare steak. So we had to swap our steaks at the table with each other. While we were doing this the waiter came back with our drinks. When we asked for some butter for the baked potato, which we got told we couldn't have and what kind of butter did we want? I said "Look, we need some hard salted butter for the baked potato. If we have to pay for it, no problem" He went off to look for the butter and "if we were allowed to have it". He came back with a lot of butter, almost half a pack.
Now to the food itself. The lobster wasn't really hot at all. Is it supposed to be? I've never had it before, I would have thought it should be. It was an interesting flavour and the garlic butter dressing was quite nice. The chips were....chips and nothing special. The steak was OK and nothing special again. Elle was unimpressed with the lobster, it wasn't fresh and looked like it had been under heat lamps in the kitchen.
So we decided we'd get some dessert, I had a massive piece of banana cream pie and Elle had dressed up ice cream. We waited twenty minutes for our deserts, which was a surprise considering neither were heated and didn't have to be prepared. Although late, they were both delicious. Then we were eating the waiter asked if we would be able to "leave the table in seven or eight minutes because they had people waiting for the table?" This kind of flies in the face of the two hour slot that we were given, honestly we couldn't have been there an hour. So I paid and we left.
Our overall feelings were that we weren't happy with the service at all. If I'd had the option, I would have not included a tip, this was included in the bill however. The food was not up to par for the prices they're charging and honestly we would have had a better and quieter night at a Wetherspoons! We won't be going back. read more