Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

It was a quick trip to purchase a signal light bulb for one of my car. I was warmly greeted after…read moreentering. The sale associate asked if he can help. I stated my purpose and was directed to the correct aisle. The cashier was friendly and efficient.

This store has the worst customer service that I have ever seen. I was the only customer in the…read morestore and waited at the counter for 15 minutes before I got help. The manager kept saying I will be right with you. He never got with me.

My mom went to the store to get help. She speaks Spanish and she requested a Spanish speaker to…read morehelp her out with her car. She waited for so long to have someone help her. The young man told her he spoke Spanish and he ended ignoring her. Every time my mom would tell she only spoke Spanish. He would continue speaking to her in English and ignoring her. Then another person came out and try to help her but did not know any English and she told her someone else would come help and nobody came out. Then a rude woman told her that they couldn't help her. She left without anything done with her car. I will not recommend to go to this location. Try o'rally best.

AutoZone 24903 Westheimer, Katy TX - James Goldman was excellent. He gave stellar services with…read morecourtesy and extensive knowledge. My son and I both learned a lot during his service of battery replacement and it was a joyful pleasant experience that we were originally dreading. James Goldman is top-knotch, knowledgeable, professional and made what started off as a bad day into one that handled with ease and pleasantness. Thank you James Goldman!

AutoZone Fulshear Tx. The employees were very nice and helpful. But hell, if they say they have it…read moreon their website and that it's in stock you can kiss that fact goodbye. And no nobody just got the last one. Drove way out of my way to get the parts I needed just find out they don't have them. AutoZone do some real time inventory on your parts it's not that hard and it sure would save future customers a waste of time.

Great service from Austin, helped me with wipers and explained how to change!! I'll be back there…read morefor sure!

This is my second time coming into this AutoZone, both times I was helped by Javier. He is very…read moreknowledgeable and knows exactly what to recommend based on my needs. This time I needed to test my car battery. Just as I thought it needed to be replaced. Javier made sure the whole process was quick and easy. It took him less than 10 minutes to get the transaction and battery change done. Definitely will go back for any future needs!

Collin went above and beyond to help my elderly father replace the 6 year old dead car battery…read more The location was busy with a long line of customers but we were promptly greeted and assisted within a reasonable time. Collin presented us the different battery brands & prices and recommended the appropriate battery for the car. Kudos to Collin for top notch service with a friendly attitude!

Went in to get batteries tested and manager dismissed us with a wave saying "We don't test…read morebatteries under passenger seat ". All while walking away from us. GREAT CUSTOMER SERVICE

such a great experience! Store manager named Nat was so amazing thank you! Such great service!!!read more

I've got to come here to pick up the preordered alternator belt and the gentle man explained all…read morethe things of it as well as AC belt and engine steering belt etc. Quite helpful and friendly environment. I like this place better than other locations since it's more quieter and less busy. Will be back again.

If I could give zero stars, I would. I went to this AutoZone…read morelocation with the simple intent to purchase a new battery -- paying out of pocket, not expecting any free service. However, the staff on duty, including the so-called "manager," told me outright that because the system test showed my battery was "good," they would refuse to sell me a new one. Not refuse to install -- refuse to sell. This kind of treatment is not just unacceptable -- it's insulting. I was spoken to in a dismissive and authoritarian tone, as if I had no right to make decisions about my own vehicle. I've never encountered anything like this in over a decade in the U.S. I've already submitted formal complaints to multiple channels including AutoZone corporate and BBB. The store is now under regional review. This store is a shame to the brand, and customers -- especially minorities -- should think twice before walking through its doors.

Kenneth at Store 03986 was very helpful! He also helped me with putting in my car battery.read more

Today I went into O'Reilly's here on avenue h and Rosenberg and was greeted by the auto parts…read morespecialist his name is Louis what an amazing man very courteous very helpful he helped me with the diagnostic on my Honda and answered all of my questions full of knowledge that man thank you already for hiring such great employees like Lewis truly makes a difference this is my favorite location to go to in Rosenberg thank you Louis.

Slow service, and after waiting forever we were sold the wrong parts. When we went back in to get…read morethe correct parts not one but both employees argued back telling us they were in fact the correct parts. We just wanted the correct parts but they just had to be right. Both employees were definitely wrong, and were stating "facts" that are literally impossible. At one point one worker was arguing a stretch belt was a serpentine belt, when in big letters on the box it said stretch belt. It's kind of concerning the lack of automative knowledge these employees have. Next time we'll just go next door to Autozone.

Whatever do you stay away from the batteries the only last for a year had to replace mine twice…read morethey die out right around winter time two weeks past the warranty

Do not use this place as a UPS access point. The employees will steal the package and then claim it…read morewas never delivered.

Always get in and out quickly. Got recommendation on liquid0w. product thst makes check engine…read morelight go away. So car will pass inspection. Wirked like a charm

I don't normally write reviews, yet I have to because of how helpful Fares was. One of my…read moreheadlights went out and I needed it replaced. He took me to where all of them were and explained to me the difference between them. He truly cared about my safety while driving. As they are not commission there is no reason to sell me the most expensive items, yet he showed me why it would be better. I was confused as to whether or not I should get something and the fact there was no pressure as to buy it or not was refreshing. Whenever I need something for my car, I make the trip to THIS O'Reilly as they have always been helpful in getting me the right things for my car. There was something about Fares and the way he was which made me want to thank him for what he did.