What I want to say first, is that based on the below review the owner of the Big Bowl called me personally and has addressed all of the issues I have bought up in this review. Now that is a resturant that wants to get better. Props to the Big Bowl for not running and hidding.
In a nutshell, the service meant well but our waiter was just interested in taking the order. Once he got the order he completely forgot about us. The food was fair, some dishes were good some not so good. In general if you are expecting to get quality seafood with your dish, it won't happen. I was completely disappointed that with all four seafood dishes we ordered there no more than a few bite size shrimp. However the Mongolian Beef did have sufficient meat in the dish.
I took my family of 6 to the Big Bowl last night. I've been there a few times in the past and thought it was time to write my review. I made a reservation for 6:15 and the table was ready right on time. The atmosphere of the Bowl is great.
Service
Well first of all I always feel like it is very presumptuous to charge a table of 6 a gratuity automatically. To me this takes away all motivation, "To Insure Prompt Service" let alone good . We sat down, the waiter got our drinks quick and then rushed us to order, I fought back a little and ordered some appetizers first. He seems annoyed, but gave in and we placed three appetizer orders for Spare Ribs, Pot Stickers and Calamari. The order came out right away. Of course no knives were on the table and only 4 forks but heck it happens. So I asked for some knives, my waiter brought those out all on a plate and set them on the table. Thus, I was forced to pass them out myself. (I guess that is OK for Denny's but is that the image the Big Bowl wants to portray, I guess so.) Just prior to the appetizers being served the waiter took our order. We weren't done eating them and poof there is the main course. So my waiter asked eveyone to grab their forks, and pass the plates, we weren't in a booth. So we got a 1 min break, between courses, not the prompt service I'm looking for. Finally, after the food was served, my waiter was done, now I hate that. No recheck, like, "hey how is everything going do you need anything". But here is what really ticked me off for my $28.00 tip once we ordered the initial drinks no one every asked if we need another, or a refill. Now if you eat Thai food, and I mean spicy Thai food one drink is not enough and your waiter should keep water near buy. So how do I feel about the service, well it was bad and because he was guaranteed his money, we were forgotten. So the wait staff does not portray the image of the facility.
Food
Appetizers
Pot Stickers - Very good, but how hard is it to screw these up. Only Panda Express can do that. All the sauces were excellent I'd give it a 5 out of a 5
Spare Ribs - Very Good Flavor, only issue is if you are going to service 5 one inch piece on a app, please don't serve the cartilage end of the rib. I'd give them a 5 for flavor and a 1 for the horrible cut of the ribs they used.
Calamari - Very good, excellent flavor, a little under browned for my taste. I say a 4 out of 5
Main Dishes
Daughter one had Chicken Teriyaki Fried Rice. She loved and I tasted it and it was excellent. 5 out 5 for flavor. Not much to look at 1 out of 5 for presentation
Daughter two and Number on Son had Scallop and Shrimp Chinese with Fried Rice. Well to some it up they both hated it. I tasted it it wasn't bad but they both counted and got 4 popcorn shrimp and 3 small scallops. So if are looking for protein don't order this dish.
My wife got Mongolian Beef and like it a lot. Again I try everything, it tasted ok 3 out of 5 and again the presentation was worse than Panda Express.
My Father got Shrimp Pad Thai, he loved it, he wouldn't share it and he is 80 years old so I feel it had to be good. But for the last 24 hours he has bitched that he only got 4 popcorn shrimp with the dish.
Finally, I got the Bangkok shrimp and Scallops; it had a good flavor and a nice spice. Very Bright flavor, again the protein in the dish had to be less than 3 ounces. So it was a little disappointing.
Overall experience, we had fun in a pleasant atmosphere, but I dropped $168.00 for 6 people about $27.00 a person. I feel that overall the Big Bowl is overprice for the service and the food. If I went to Panda Express, which I hate, I could of go some similar dishes, not fresh of course, and a refill on my drink. Sorry Lettuce Entertain You, your staff is way to comfortable and forgot how to get the job done. read more