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Big Blue Swim School

4.0 (9 reviews)
Closed • 8:00 am - 4:00 pm

Services - Big Blue Swim School

Group fitness

Virtual fitness classes

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Life Time - Welcome to the Club

Life Time

2.7(197 reviews)
3.5 mi

Great gym all around. Beside that, big shout-out to Alec, amazing coach and very knowledgeable,…read morepersonable, and helpful all around. He's amazing!!

I have been a member of this gym for several years, but unfortunately, the quality of management…read morehas significantly declined under Mr. Love. I recently had a very concerning experience after leaving an honest negative review. Mr. Love called me directly, and instead of addressing my concerns professionally, he was dismissive and made me feel guilty for speaking up. During that conversation, I explained ongoing issues: limited access to equipment due to overcrowding and frequent classes, the steam room often being closed without any posted cleaning schedule, and staff behavior that can feel rude and unwelcoming. None of these concerns were taken seriously. A week ago, I experienced another incident. As I entered the steam room with three other members, we were abruptly told to leave because it was being cleaned. There was no prior notice or posted schedule, and the staff member handled the situation in a very rude and inconsiderate way, despite the fact that we were already undressed and ready to use the facility. Following this, I spoke with a manager, Beth Douglas, to share my concerns. From the beginning, she labeled me as "agitated" and "difficult," which was both unprofessional and dismissive. I was not even offered a seat during the conversation while both she and the maintenance manager remained seated, which made the interaction feel uncomfortable and disrespectful. Instead of addressing the issue, I was told to consider finding another gym. After informing them that I was recording the conversation (due to being labeled unfairly), my membership was terminated. I also attempted to contact corporate to escalate these concerns but was unsuccessful. After reading other reviews, it appears that similar complaints about management and staff behavior have been raised by others, with little to no action taken. It is disappointing that a gym at this price point fails to provide not only consistent access to amenities but also basic customer respect. A gym should be a welcoming place that supports well-being and stress relief, not one that creates additional frustration. I cannot recommend this location based on my experience.

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Life Time
Life Time
Life Time

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Aqua-Tots Swim School Centreville

Aqua-Tots Swim School Centreville

4.3(20 reviews)
4.1 mi

My daughter attends this school for swimming and it has gone really well. She started at 5 months…read moreand has graduated to level 2 already! Now, the only gripe I have about the school is when they have subs for the normal swim teachers. I understand that life happens, but when the sub seems clueless to how the class is organized, it becomes frustrating. Not only for the babies, but also for the parents paying the school fee. I have seen it a few times where the parents are complaining about the class. The training could be a little cleaner or at least have a veteran teacher with someone who is new. Overall a great experience and will recommend the school to any babies or kids who need to learn swimming!

Signed up semi-private lessons for two of my kids last month. Two lessons a week, Thursdays and…read moreFridays. Billing period states June 27 to July 26. I decided to put the classes on hold after one billing period due to vacation plans. Gave them 30 days notice as requested. So there should be 10 lessons in total which ends today, July 26. My husband took kids to lesson yesterday July 25. He thought swim lessons has ended because instructor told him yesterday was the last session. I knew today's the last lesson at the back of my head because we have received only 9 sessions so far. I had to call them to ask why it was cancelled. No explanation given. They reinstated my session immediately. If you like this swim school, good for you. Pricing is competitive and kids have extracurricular activities. However I won't be signing up for another billing cycle due to their glitchy useless app for private classes, subpar lessons and overwhelmed instructors who take a few minutes off of each session. Below is more insight into my personal experience. Keep reading if you are interested. - I had the perfect disaster month of the year to sign up. June to July. Fourth of July fell on a Thursday this year. As a result, my Thursday session was cancelled. And they also cancelled Friday 7/5. No cancellation notifications received. We showed up for Friday lesson. Had to come back home. No makeup passes were issued - I had to call multiple times to schedule two makeup classes because they cannot schedule more than three days in advance for private lessons. I don't have any power in the app because I signed up for semi-private lessons. They have to do it from their end. Paid more money for zero convenience. Want app power? Go for regular classes that share time with three other kids. Your child will receive instructions for about 7 minutes per session and watch his/her classmates for 23 minutes. We see it as a complete waste of time. Upgrade to private classes and pay more. You will lose app control. We had a makeup class on a busy Wednesday evening. All swim lanes were occupied. My kids were pushed to the stairs near the exit and handicapped chair. My daughter kept hitting the chair everytime she comes out of water. This is the kind of treatment you will get here for paying more money for private classes. Messy management and the front desk has no idea what they are doing. My calls were always put on hold while they find out answers for me. Manager Gillian was only interested in selling the plan to us during first visit. No more interactions afterwards even though I see her behind the desk time to time. These 30 minutes lessons always end 3-4m early. No I do not appreciate that. Let kids stay in water for full 30 then discuss progress with parents after. Also I find instructors feedback are very generalized and not really helpful to parents. We worked with 3-4 different instructors over the past month. My kids favorite was coach Rachel but she often seem overworked. School has plenty of changing rooms so you don't have to worry in that department. Bathrooms are maintained clean. However, One swim dryer has been broken for the entire month we were there. They never fixed it. Overall this is a shady place that's not fully transparent with their operating practices. Also from my personal analysis there's a certain skill ceiling for kids here. They won't become swim experts because management is only trying to squeeze money out of your wallet for long run. Interest to kids progress comes second to them.

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Aqua-Tots Swim School Centreville
Aqua-Tots Swim School Centreville
Aqua-Tots Swim School Centreville

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Goldfish Swim School - Reston

Goldfish Swim School - Reston

4.3(70 reviews)
4.1 mi

Short version: Really happy with swim progress and child's…read moreteacher Tim. Included some info about amenities and helpful staff. Only reduced one star due to recently increased class size/reduced swim time (25 minutes for 4 kids is around 5 minutes in water), but can't complain due to how much my kids confidence in water has improved and glad she was able to be in smaller class while she improved then Long version: I really love this swim school-my kid who is not only shy but also a bit anxious about swimming grew so much here with the instructor Tim. Tim is incredibly patient and great with kids. We also did trial with a different instructor before committing and the staff were all so responsive and supportive. The kid my daughter was paired with has some behavioral issues but we manage. Recently two more kids were added to the class and so there isn't too much swim time for a 25-30 minute class-think my kid was in water twice for last class (think 25/4 is pretty much around 5 minutes in water). With that said, my kid now wants to practice swimming in bath-this would have been unheard of before. I think she isn't too far from learning how to swim all on own and it's been a few months-she's been practicing both on her belly and back and now perfecting some mechanics and increasing confidence even more. We are really proud and overall can't complain. For us, we noticed its same instructor every class unlike other reviewers so think Goldfish may have improved our experience based on some of reviews, which I see as a really good thing that they are willing to listen to feedback to improve. The pool seems heated and clean, also great space with showers/changing rooms/bathrooms/hair blowdrying stations/candies/goggles for sale in case you forget, etc. There's large waiting area for parents to watch swimming which is great with lifeguard. They also let you go in to watch your kids progress after every class and hear the teacher's feedback which is great.

For swim lessons, I would highly recommend Goldfish. My oldest started in the parent and me…read more(Mini-1) class and is now in their upper level swim team (called Swim Force). Along the way she has had some stand out instructors- some just really connected with her and she is now a better swimmer than I will ever be. The heated pool really helps especially at younger ages. She looks forward to every class. Now I've started with the youngest in the parent and me class, and she is already super comfortable in the water. Its not perfect- we've had a couple teachers who just didn't click along the way, but rescheduling to another class has been fairly easy as needed. Sometimes you get a sub who might not be as experienced, but its just one class. This has been outweighed by the other excellent instructors that my daughters have had. Management has also been very easy to work with and accommodating.

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Goldfish Swim School - Reston
Goldfish Swim School - Reston
Goldfish Swim School - Reston

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Aqua-Tots Swim School South Riding

Aqua-Tots Swim School South Riding

2.3(9 reviews)
5.6 mi

I should have read the reviews here before I called this place. My son did a trial class and they…read morehad us sign up for a month prior to the trial class. At the trial class my son did not want to leave my husband yet the instructor took him away and into the water. My son screamed the whole class. My husband should have gotten him away from this instructor earlier but by the time he did, it was too late. My son, who was never scared of water before, is now terrified of it. He refuses to go into any pool even with us. And best of all, aquatots wont refund us for the month we paid in advance even though we never used any of those classes we paid for. What we did was the "free trial." I hope i can update this with information that they refunded us, but the manager, Selange, refused to even talk to us on the phone.

We had a great experience while we were actually enrolled at Aqua-Tots, however, I put in our…read morenotice of withdrawing from the school at the beginning of March due to moving out of the area. I was billed for April, and inquired on our last swim class day about this, as our last class per the notice was 2 days past the billing date. They confirmed they had our notice, that it was received on March 9, and was told the withdrawal would be entered by the end of the week, and I would be refunded. I got a class reminder the following week, and called about our withdrawal and refund. I was told again that they had put notice and it would be done by end of week. Then came Easter, with no classes, but I glut a notification that my class was cancelled and a makeup was added to my account. I got another call about my class for this weekend being cancelled due to no instructor, and again told them that we moved, we withdrew from the class a month ago, and we are still waiting for the refunded billing. At this point, I am a few days away from being billed for another month for a service I CANNOT use because I don't live there anymore. I am usually a pretty easy going person, but this is ridiculous.

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Aqua-Tots Swim School South Riding
Aqua-Tots Swim School South Riding
Aqua-Tots Swim School South Riding

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Big Blue Swim School - swimminglessons - Updated May 2026

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