Bob and his great customer service is why I'm giving this location two stars rather than 1. Bob was very knowledgeable and very helpful. First walking into the store, one of the employees gave me a very negative vibe. I felt very uncomfortable to be in the store with him. My girlfriend was looking at the women's boots and showed me a pair that were clearly hiked in and then returned, and hardly cleaned (pictured). The store is very unorganized and with a low selection. I'm reading that other people of color felt uncomfortable here, and that is exactly how I felt. read more

Big 5 Sporting Goods - The shoes they are selling as "new" have clearly been hiked in. - Sporting Goods Near Me - San Bruno, California

Convenient location for me in San Bruno. For a small store they carry just about everything. Friendly staff. Always has great deals on men's running shoes. read more

Great deals on sport gear attire. One stop shop for shoes, equipment, slides and camping gear for the summer. I definitely cant wait until my kids are older to play sports. I will definitely make this my go to store for all my family needs. Customer service is okay. Nothing negative to report and nothing amazing to share, but they are definitely professional and helpful for the most part. read more

Big 5 Sporting Goods - Very convenient! Customer service needs work. - Sporting Goods Near Me - San Bruno, California

I never think of big 5, but when I need something they are always open and seem to have it. Most recently I needed a fishing license for a trip the next day and did not want to buy one on line. And presto! they had it for me. read more

Extremely limited selection of ANYTHING "sporting goods" related. How is that even possible... for a SPORTING GOODS STORE?! More often than not, I come in search of a specific item and walk out frustrated & empty handed. Do you carry this canopy in your current ad IN ANY SIZE? - Nope. All out. Do you have these in more than one size / color? - What we have out is all that we have. (I detest that answer. Perhaps be proactive and offer to check another location or suggestion browsing your website) Do you have weighted cardio gloves? - Uhmmm, I don't think so. (So... CAN YOU CONFIRM WITH SOMEONE ELSE?!) Do you have a weight stack pin? - A what? What's that? Change your name to Small 5. There's nothing remotely big about this store. And they only carry about five items at a time. What is even the point?? But we keep coming back, with our fingers crossed, cuz of its convenient location. Shame on us lol read more

I called in an order for a camelbak women's backpack and the woman I spoke with was lovely. They had to search a while to find the exact item I wanted but it was worth it. The item was at the front waiting for me when I arrived 30 minutes later to pick up. If you ask them to hold an item it will stay at the front until the close of business that day fyi. read more

Went to the store to special order an item. Was told only a manager can do it and to come back another day. Two days later I called to double check a manger was there and was told he was and to come in. When I came in i spoke to the manager and I was told I need to make an appointment to make my order. I gave the manager my number and was told he would call me in a couple of days to schedule an appointment . I'm still waiting for that phone call and it's been over a month. I went somewhere else next day and paid alittle more but got what I needed. read more

Somebody else in here said it was like shopping at the DMV and man was that accurate. A kid walks up and asks me if I need help as I'm trying on zip up sweater I ask him if he has a mirror he says no. Walks away. OK. I go to the gun department and there's a functional mirror there. When I mentioned this to the manager (Chester!??) his response was that it's not a mirror but a two way window. Just doubling down on being completely useless. Unbelievably poor customer service and I will be reaching out to the corporate office as well read more

I been coming to this store since I was a kid with my dad and I always enjoyed it. But now coming here as an adult I did not the like the vibe I got from the employees and the manager too. I understand these are low paying jobs but you have to make the best out of it and make people feel like there welcome and be thankful to customers supporting your small business as back in the 90"s this was the spot and no is longer the Big guy anymore. read more

I just got off the phone with "Ed", who answered the phone when I called to ask if they carried protective cups for boys aged 7. Baseball season is starting and cups are required. I wasn't sure if Big 5 carried cups for boys aged 7, so I called to get information. "I don't know what size he is", Ed said. "He's 7, so..." and then I was cut off by Ed's next comment.. "That's an age, not a size", said Ed. Wow. What terrible customer service. And that's when I thanked him for being a jackass. I then hung up, never to return to Big 5. read more

I went there to buy some ammo but the Chinese bald guy who works in the firearms section was so rude, he was not that helpful im telling him I'm new to shoguns and he was like comparing it to tires. stupid guy but when I asked him things that I do know he was so dumb as telling me to google it. I hope they put someone there whose really well know to that section like the one in gellert if I'm not mistaken he is Phil. that guy was so nice to everyone. that's why basspro was really far far from that guy in San Bruno. read more

Today I walked into big five to purchase ammunition to go to the range right as I walked in I was greeted by Bob which is fantastic I half Bob can you call someone for the ammunition department he called over Luci Lucy did not greet us or make me feel welcomed then I asked her for the ammunition on which multiple ones I wanted and she just grab the boxes I didn't say anything but she was giving us attitude after we got all the ammunition after a short period of time she took us up to the register which then continued to give me attitude and I'm happy smile then she asked for my IDAnd kept it and look at it for about five minutes then I asked if there something wrong with my ID she says why are you asking so many questions you shouldn't say anything in the first place and I was like why just looks like you're find my ID so I wanted to know what's up after she was giving me trouble I asked her can I speak with the manager please and she said I am the manager so we continued on with the transactions and I wanted to use my gift card but I have it already paid so I asked her if she can do a simple exchange for me to use my debit card to be able to use my store credit and she said oh I don't know how to do that she had to call and ask for help how to do it which at that point I was confused because I thought she was a manager over All my experience was terrible. read more

Big 5 Sporting Goods - Proof - Sporting Goods Near Me - San Bruno, California

Their website says they close at 8, I got there and the sign in the door says at 7, I was about to walk in and the cashier says they close at 6:30. Staff is rude and they act like they're tired of life. By the way it was 7:25 when I went read more

It's interesting how accurate Yelpers are. I was at this place, wondered "how many stars did my Yelpers give them?" Let it go and sat down for the review. I'd say 2 stars is dead on!! The selection is vast. Lots to choose from. The problem being, the sales peeps are focusing 87% of their energy on the cell phones, 11% on each other and well, the math tells me that's about 2% of their energy on you and me. That's bad. I mean, really really bad. The average employee puts forth AT LEAST 8% of their energy on working. That would be four times the energy and effort given by these peeps. BUT, what they do give 100% effort toward is trying to sell you on a credit card. Allow me to ponder this momentarily. Ok, you want to walk around the store and avoid me while you Facebook and sent tweets to people who are not actually following you. When I was struggling to find X Y and/or Z you were flirting with the other sales gal. Now, I settle on a pair of shoes and gym shorts, walk up to the register already resigned to the fact that customer service won't be finding me today and when I get to the register you greet with a cheerful smile and the first thing you say is "Would you like to sign up for our promotional payment card and save 5% today?" I'd love to know how many people actually say yes. I don't mind at all. If you want to ignore us, ignore us. No big deal. We will get in our car, f bomb you a few times and drive away without a care. But if you want to make a few bucks in commission at the job you hate, you gotta try better than that kids. Now I'm done. read more

I went there with husband to buy cleats. The salesperson was so rude, it was unbelievable. We had singled out a pair of shoes, after which hubby asked the guy to get another style of shoes to try. It was the 2nd pair of shoes which we would have tried. He said so rudely to us that "what will you do with the 1 pair that I showed?" He was so irritated that we were asking him to get us a pair of shoes in the required size. It was as if he was doing us a great favor by even talking to us. He was looking so frustrated that we were bothering him with our requests. Our previous visits have been nice, but this was my WORST RETAIL EXPERIENCE EVER!!! If that person hates working there so much, then he should STOP WORKING THERE!!! DON'T RUIN OUR SHOPPING EXPERIENCE!!! NEVER GOING BACK THERE EVER AGAIN !!! I give it 0 stars.... read more

Poor customer service, racist BLM !!! I walked into big 5 San Bruno, ask sales associate for certain item she stated she's going on her break but as she was walking away white customer brought items to register she helped him, then walked away , so I asked another associate if he could help me find item I'm looking for I told him then he walks halfway across store to ask white woman if she needs help finding something now I'm getting pretty pissed off he comes back ask me item again then looks over at counter where another white man standing and proceeds to ring up his items while 2 other associates could of ring him up but left me standing there like a fool, so if you're black don't expect to get good customer service ... I'm done with big5 hope they go bankrupt fir allowing racism read more

Ugh. That's the only word to describe my experience at this particular Big 5. I've never had a problem with the folks working here until Monday night. So I decided earlier that day I wanted to buy an airsoft gun. OK, so I asked my mom if Dick's in Serramonte or Big 5 would be easier for her to walk around in (she has fibromyalgia and was having a bad flare up that day). She answered Big 5. No problem. We parked and it was about an hour before closing time. I did what I needed to do and she went to go look at hiking boots. I went to the guns and ammo area where the airsoft guns are at too (specifically the AEGs). I spent a few minutes looking for the one I wanted. Nothing. I go up to the front to ask for assistance from someone. I asked the gentleman in front lf my at the time and the lady working at the register with him said 'OK I'll get someone.' I stood there for about ten minutes without any further help and I got the attention of the lady (again after being ignored for 10 minutes) and she finally called someone to assist me. I didn't get the guy's name but overall he seemed to be the most helpful. The man up front I think was a trainee, so I can't fault him for not helping me. They didn't have the airsoft gun I wanted so I said thanks to the guy who helped. My mom found hiking boots and I grabbed an airsoft gun feom the shelf. We get to the checkstand and the same lady who "helped me" was a berating the employee who thought he was able to go on his break. She chewed him out for about 10 minutes and after her ranting she said "I'll help you on the other side." So we get to her, and I immediately felt a horrible vibe, as this lady was mad dogging my mom and I the whole time we were at checkout. I swiped my card on the scanner and apparently I entered the wrong PIN. So I wanted to $x in cash and put the rest on my debit card. She was controlling the PIN Pad as if I have no idea what I'm doing and bitched at me when I wanted to do cash first. I pretty much didn't see but felt as if she was annoyed by us and wanted my mom and I out of there. So I pulled out my cash, swiped my debit card on the scanner (again) and we left. No goodbye, thank you, kiss my ass, but a dirty look. Oh and I didn't get a receipt. In conclusion, that was the last time I'm planning on going to the San Bruno Big 5. Next time I'm on the hunt for airsoft, I'll go to the Daly City location or Dick's instead. Or make a trip out to Foster City for Sports Authority. Any other place would suffice rather than wasting my breath and patience at the SB Big 5. Never again will I come back here! read more

I've never had such a bad experience with a bad manager before, Reed lazy and slow, I'll never go back.

Yeah, it's bullshit. If you have to see anything in a locked case or behind the counter you're fucked. I would guess it took about 25 minutes to get somebody's attention for a fishing reel. And of course the one I wanted to buy they no longer had in stock. I settled for a %10 discount on a floor model reel that in all likelihood has been thrown across the store a dozen times by one of the six or so unattended children that seem to occupy these types of stores at any given time. The gear is generally shotty, abused by customers, and sweatshop made. Oh and 10% more than it should be until it goes on 'sale'. Do yourself and this country a favor, go to a local 'Mom and Pop' store for your big purchases. Two stars because the register girl greeted me when I walked in. read more

i love this location. The cashier named Kira is so nice and has such good customer service she made my purchases here so nice. she deserves to be a manager or a raise. shes always on point and knows what shes doing, thanks kira for the help and fast checkout experience. read more

Not sure why so many negatives here. But Luci has an awesome staff that is friendly informative and ready to help. Seems like every corner I turn a staff member was ready to make my shopping experience better,faster and easier. Please be patient and give these guys a chance to help you find what you are looking for. Their inventory can be a little tricky as alot of items are bunched together. I am sure if they sell it and have it in stock, Luci will go above and beyond to help find it. As she did for me. Come to think of it I haven't noticed Luci or these other helpful guys previously. Either way if you guys have had an awful experience here before it's time to give them another try I'm sure you'll guys will be patrons once again. read more

We had a horrible store clerk with the biggest attitude, similar to dealing with someone at the DMV. We purchased two fishing licenses which required us to show our IDs. The store clerk threw our IDs back to us like it was rubbish. She was very rude, and shouldn't be in customer service. She belongs in the back stocking equipment or even better taking out the trash, like she treated us as such. I will never purchase anything here at San Bruno Big 5 again, as long as she is present. This is just another testament of why Amazon is taking establishments like this out, because who wants to deal with this BS? I should have gotten her name, but she wore no name tag, it was not on the receipt, and I wasn't in the mood to be cordial; however it is not hard to see who it is. Just look for the despairing, rude, I-hate-my-life and everyone it, mean mugging gal. read more

Close this store. I've been in customer service before, so I know when employees have rough days, but I also know when they don't care. I spent about 10 minutes wondering about the folding chairs on display. Should I just grab them, or get an employee. I decided to find an employee. When you need them, they aren't up front or walking the floor. When I found one, he had his badge on, looked like he was working, and then said he was off the clock. I gave it another couple minutes and left. As I left, he was buying something, and there were two employees behind the counter. Wasn't acknowledged at anytime. Don't come here unless you absolutely want to be left alone. I've give. This location a couple chances, since I've already walked out looking for boots. Not coming back. read more

Terrible management now!!!! Before was the best management so today I enter the store and was greeted by the cashier go in the back and Talk to the salesperson turns out to be one of an old friend of mine way back. And then interrupts is and She says if your not going to buy any thing then stop talking to my sales person... Ok better not buy anything anymore rather go to SF on sloat EVAN is the best read more

Twilight Zone experience this morning. The sales guy at the check out didn't know what a cot is, didn't know if they had them but I was welcome to search for them myself. Found them with no prices listed. Searched for someone to ask the price and he forgot about me while he was gone. Is it just me? No sale here - bye, bye. read more

WOW. Completely dissapointed! There is one women's rack when you walk in. Took me a while to find out that the rest of the Women's work out clothes are in the far back left corner in the store. Are we lepers? I was there for over twenty minutes and no one asked if I needed help. It should have been obvious that I needed some. There was a woman who was there even before me digging around in the Women's section. Obviously no one helped her. There is absolutely no organization, be it by size, brand or style. I finally left vowing never to return. HELLO! Its January 2nd! Most women want to purchase new work out clothes! read more

Oh lord where do I begin. First of all if you want DECENT customer service DO NOT COME HERE. My partner and I arrived at this location looking for a co2 tank for a paintball gun. We were assisted by CHESTER this man has horrible customer service. I'm surprised he's a manager. We went inside the store and asked for some assistance with the co2 tank. He was no help. We had to use google in order to find information out ourselves. Since we were looking at the CO2 takes which are directly above the weapon display case such as knives. He stated we were not allowed to purchase any weapons since we smelled like marijuana. Totally reasonable to say if we were asking to purchase those items. I see no reason for him to mention medical marijuana use. We were NOT trying to purchase a weapon we specifically went in there to purchase a CO2 tank and ONLY that. We decided it was best for us to take our money and go elsewhere. CHESTER I hope you can fix your attitude and customer service. read more

Customer Service sucks .. Waiting at Sporting counter for 10 min .. A guy showed up. Showed me one item, when I asked to see another, said will be right back and didn't show up for 10 min!! By that time, I am already upset, so I told him I'll buy what I need from Daly City Big 5 instead of here. I think he is a manager. read more

Never going to this big 5 again. Customer service over here sucks...i mean really sucks. They should fire the whole staff and hire new people. I was about to spend over $500 here on a shotgun, but ended up walking out of there because the customer service was that bad. I ended up going to Daly city big 5 which was much better. I would give 0 stars if I could. read more

Beware Presidents' Sale. " Actually Non-Sale" per Big 5 Manager's version of their ad "Not Bait and Switch!". Ex: Men's Easton Redline Low is under the website Sale banner listed with no price. Turns out the President's Sale Price is the same as the REGULAR RETAIL PRICE! Beware of Big 5 pricing! read more

Not so great of a selection, it took me a bit to find the women's apparels. Unorganized and no one there seems to really care about assisting customers but more of " how can I help you make this purchase transaction go by ASAP... So I can go home already " type of appeal. They don't greet you or bother to. They have a longggggg way to go as a newly openned store, it really shows what the manager and owners need to learn more about. I just got what I needed and left. read more

This place has the worst service. I keep asking for help and the staff just ignores me.

0 stars for this San Bruno location; it lacks customer service. They seem annoyed (the tall wide girl at the cash registers) with customers coming in to the store. I would rather drive all the way to Serramonte where the people there are much nicer. Boo to San Bruno Big 5's customer service. read more