It is true that you get great pizza and deals here at the Bier Halle.
What you don't get is great service.
Wandering in with a pal after a day of shopping, we decided that the 2-for-1 pizza deal was right up our alley.
Unfortunately, the pizzas, as good as they were (and such a selection!), were not enough to counterweight the attention (or lack thereof) that we received.
Before I go any further, I'd like to point out that no matter what opinion I have of a place, I always give it the benefit of the doubt. I'd had a bad experience in here before, but walked in again thinking; 'maybe it's different now'.
Nope. In fact, it was worse, which I didn't think was possible.
First of all, they insist on table service, even though they're not good at it. We looked at the menu, made our choices and then a very long time went by before we were able to order.
Then, once we placed our order, we waited another pint's worth of time to get our food, but you know what happened? They brought out my friend's pizza and then told me that they didn't make mine because they'd run out of chorizo.
This is something they should have told me right away. Because after all that time waiting for food, I then had to wait longer and in agony because my friend was eating her pizza while I hungrily looked on. (She did give me some of hers, but that's not the point).
When my replacement did finally arrive, I was at the end of my pint, and asked for another.
Two bites into my pizza, I was thirsty. And there was no drink to be had. By the time I finished my pizza, my drink still hadn't arrived, and I had given up hope.
As we were gathering our things to leave, hat on, scarf on, the waitress wandered over with the pint I'd ordered 30 minutes before.
And then I did something that I have never done. I absolutely refused to pay for it. I no longer wanted it, I was ready to leave, my meal was done.
The waitress looked taken aback and a little upset, but I managed to control myself long enough to say pointedly, that I had ordered it a while ago, I was on my way out the door now, and that I was definitely not staying here long enough to drink it, and therefore was not going to pay for it.
Furious, I left.
And no, even with my optimism and my penchant for giving 2nd chances, I will not be going back. read more