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Bicycle Warehouse

3.8 (173 reviews)
Open 10:00 am - 6:00 pm
Updated 2 months ago

Services - Bicycle Warehouse

Bike repair and maintenance

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Amy B.

We received the BEST Customer Service from Jeff today. Wow, he really knows Bikes! We have bought other bikes here before and always had Great Customer Service and pricing. I highly recommend Bicycle Warehouse.

I purchased two Adventon Adventure 2 e bikes ten months ago. The staff I interacted with at that time were amazing. I went in three different times before purchasing the bikes. Each time the staff went out of their way to help me and and answered all of my questions. One evening Ryan probably stayed 1/2 hour past closing time to assist me. Two months ago I brought me bike in for the free tune-up and to replace my front brake pads. Again the service was outstanding. I got my bike and I was impressed. In addition to the tune-up, my bike was thoroughly cleaned including the the chain. Finally two nights ago I brought in my bike to fix a rear flat. Don the mechanic was very personable and took the time to show me how to do it. When riding my bike home in the dark I got another rear flat two miles from the shop. I rode over some class. It was 20 minutes before closing when I called them. They said they would wait for me to bring the bike to fix it. After about 10 minutes of pushing my bike, a truck honks and pulls over in front of me as I am walking back to the store. It was Don the mechanic. He loaded my bike onto his truck, drove me back to the store, fixed the flat, and didn't charge me. It was at least 20 minutes after closing time when I finally got on my bike and road home. I was in for a very long walk home if Don had not gone out of the way to help me. These guys are the best!

Suraj S.

DO NOT BUY FROM THEM ONLINE. Purchased $600 worth of mountain bike from them that came with a damaged crank. They refused to send out a replacement and when I tried to return it the shipping charge was more than $100. It takes forever for them to respond on their online chats, had to wait 1-2 hours multiple times for the same issue and they keep saying they will get back to you. Their online customer care director Kathleen was not helpful at all and tried to blame us for the faulty parts that was shipped despite showing proof of how we followed the instructions step by step per their direction on their website. They tried to resell the faulty parts to us instead of helping out and retain a satisfied customer. Their return policy is a SCAM, they mention free return shipping but they deny every scenario where they are at fault and have the customers end up paying out of their pockets! Totally disappointed. Not buying from these scammers again. They kept on insisting the product got damaged during installation which is clearly not the case unless the product parts being shipped was faulty. I tried being patient and reasonable for a week waiting for them to properly respond and asked just for the part which was not working from the beginning but they didn't have a helpful attitude. Their customer service was TRASH. They kept responding "take it or leave it attitude ". Basically, the overall experience was similar to that of flying Spirit Airlines. #disrespectful and #unorthodox #badCustomerService

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21 days ago

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Ulyssis J.

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22 days ago

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26 days ago

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9 months ago

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2 months ago

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8 months ago

Service was above and beyond. First time here, knowledgeable and friendly staff. Fair pricing as well.

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Ulyssis J.

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8 months ago

Always great service from the bicycle warehouse team! Jeff and Patrick are awesome! Only bike shop I'll go to in pb.

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4 months ago

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Ulyssis J.

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1 year ago

Great service !!!! I bought my bike there and take it for maintenance. Highly recommended

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2 years ago

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1 year ago

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3 years ago

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3 years ago

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2 years ago

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Ulyssis J.

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2 years ago

Shout out to Rob! Mechanic extraordinaire who was both diligent and kind! He had my 4 year old ebike "purring like a kitten"

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Ulyssis J.

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3 years ago

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Debbe S.

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3 years ago

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4 years ago

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Debbe S.

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3 years ago

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3 years ago

Too darn slow. Slow to ship order, slowest USPS option... taking over a week to receive item IN THE SAME STATE!

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2 years ago

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6 years ago

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4 years ago

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6 years ago

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6 years ago

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4 years ago

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Debbe S.

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6 years ago

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6 years ago

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Debbe S.

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2 years ago

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Ulyssis J.

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4 years ago

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Debbe S.

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4 years ago

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6 years ago

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6 years ago

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3 years ago

I needed a fast adjustment on my road bike. I stopped in during my ride and Matt was skilled and fast on the repair. Great work. Thanks.

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Debbe S.

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3 years ago

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6 years ago

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3 years ago

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6 years ago

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5 years ago

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Debbe S.

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3 years ago

These guys are the best! Super nice and helpful. Great selection of bikes, easy financing, etc.

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Ask the Community - Bicycle Warehouse

Review Highlights - Bicycle Warehouse

Robb fixed the stroller and when i came back to pick it up he brought it back out to car and put it in the trunk.

Mentioned in 6 reviews

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I'm not young anymore. Well, age has nothing to do w/ it. Perhaps I was tired and feel like I'm…read moretired all the time now but we arrived to San Diego before 9AM and was fortunate to check in early with 2 upgrades. I was envisioning myself in bed to read, nap, and scroll on my phone but Gavin had other ideas. He enjoyed the breaks in the room but wanted to do things. I don't blame him. He noticed this place as we were walking to get lunch earlier. We ended renting a surrey. It's meant for 2, both would need to pedal but the left side had the real steering wheel. Even when it was Gavin's turn to "drive," I still spun the dummy wheel though I knew it served no purpose. It was instincts. The path we took was along the waterfront which is the only path allowed. It was difficult to maneuver because there were a lot of people and a lot of people that are inconsiderate, too. Like a family of 6 walking side by side? Who are your parents that never taught you basic manners?! Service was nice. They hold your ID until the rental is returned. Gavin had fun. A helmet is mandatory for kids under 18 (free). All you pay is the rental for the bike itself. I'm not sure when will be our next cruise but we will definitely try this again but early in the morning so we can bike freely w/o people.

Scooters worked great. Excellent battery power. But I just wanted to mention also the excellent…read moreservice I received. I don't know the guys name but he was a young guy and he was working at 10 AM on a Wednesday. Highly recommend if you are getting off of a cruise and want to just hang out in San Diego for the day.

Bicycle Warehouse - bikes - Updated May 2026

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