These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

This auto shop does a great job. They are thorough, honest, and reasonably priced. I highly…read morerecommend them.

This is pro. I take my cars here. I could go on but all I need to say is you will be glad to know…read morethe team here. Trustable in all ways. Highly recommend.

$385 in cash or $415 for card after your car is towed on the worst blizzard day of the year,working…read morewith the city to rip people off!

Most honest body shop in Syracuse area. John and Tomlin are responsive and shop has great service…read more Been going here for 30 years.

Great work. Reasonable prices. Nice trustworthy people. Highly recommend…read more Engine work, body work, electrical. Only thing they don't do is transmission work.

I recommend them without reservation. They painted the quarter panel and polished-out a keyed…read morescratch on the opposite side. Excellent work and friendly.

CNY Dent Repair (Rob) really knows his stuff. He came to my house and removed 2 dents and the…read moreresults were nothing short of amazing. If you want a dent removed i would recommend "CNY Dent Repair" and "ONLY" them .....

Rob was very easy to talk with to set up our appointment. WOW! What a job he did on a very…read morevaluable car! Had a pretty ugly dent and when Rob was finished ... it was GONE, GONE, GONE! Like never there! This is no exaggeration. His work is nothing short of amazing. I will call Rob again for any kind of dent repair. The result is just like magic. I give Rob at CNY Dent Repair my absolute highest recommendation!

My wife and I went to Tony Rotella's shop today for a NYS Inspection. Checked in at one of their…read moreservice desks without any waiting. Very nice guy took care of us quickly and showed us the comfortable waiting area and he explained where the bathrooms were should we need them. Not long thereafter he came over to the waiting area to let us know that we were all set. We checked out with the same nice person (I should have gotten his name) paid for the inspection, and we were on our way. Both my wife and I were pleasantly surprised at the clean, comfortable waiting area, the large show room, and we observed that all staff were friendly and they obviously like working at Tony Rotella's. One of the most important things in any business setting is a great culture and they obviously have one and it shows. One other thing I wanted to share that I witnessed while waiting. I overheard one of the staff members on the telephone with what must have been an insurance company. This staff member was in a deep "professional" debate with the insurance company trying to convince them to pay for more for a body shop repair, so the customer didn't have to come out of pocket as much. It was nice to see one of Tony Rotella's staff members fighting for their customer's best interest. He was also very nice in how he was presenting his case, yet firm as well and would not back down. If I'm ever in that scenario, I want a guy like that fighting for my best interest as well. If we ever need body work done (and I hope, we don't) there is no other place I'd bring our car than Tony Rotella's after what I witnessed this morning. We'll also come back in the summer for new brakes and new tires as we've heard from several friends that they are great with that type of service and the pricing is very good as well.

If you're looking for truck accessories or scag mower- look no further! Great service and the staff…read moredoes what it takes to ensure excellent customer satisfaction!

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

I have dealt with Jeff and he was very polite and easy to deal with. I highly recommend this…read morecompany!

As I've said before, these people are really tops at what they do. Nothing seems to big or small…read moreand really reasonable. Oliver is an excellent fellow. What he doesn't know about car audio is really worth knowing. They are moving to Valley Drive. Looking forward to seeing the new premises