Absolutely amazing customer service. These individuals are so kind and helpful and truly take the…read moretime to ensure you are cared for. Not only did they make the insurance process easy and explained it to me, they kept me in the loop everyday on my car. They also cleaned the interior of my car! It's like the car was brand new again.

it's such a relief to find a dependable body shop I can trust with my car. Not only was everyone up…read morefront, honest and communicative but my car was returned cleaner than when I dropped it off. You would never know my car was even damaged. I'm very grateful for Alan Byer Collision. It really gives you piece of mind to track the progress online and via text. A++

Great people, very fair costs on all fronts. Had my truck rustproofed for about $190 and is a lot…read moremore comprehensive (and a lot more reasonable, a LOT) than you'd get from a local competitor and also does annual maintenance follow ups. Will be a while but will actually bring my wheels here once my warranty is up for any work that needs to be done as well. A++

Once again, I found myself at the doorstep of this GREAT SHOP!…read moreBravo to Diane, Kerri and Ron. They all dropped what they were doing to assist me with a new nagging car issue and got me on my way within an hour. I thank you all for your time, efforts and service with a smile. Sincerely, Paul E Clapper

Excellent service ! Even did pick up and deliver for a fee! My vehicle looks like new again! Did…read moreall service requested even a nice wax! Interior was cleaned beautifully! Thanks Moe!

Mo did a fantastic job of detailing my extremely dirty car. When he returned it to me, it…read moreliterally looked like a brand new vehicle. I would highly recommend Mo and The Detail Geek and I will use him again for all our vehicles. Thank you Mo!

Great work at a reasonable price…read more Kevin was easy to communicate with and had my car ready in hours. He does an excellent job with both interior and exterior. Will use again and recommend to a

Haven't had my car deep cleaned in quite a while. Having a long commute to work, I spend a lot of…read moretime in my car and I have let it get pretty dirty. Kevin did a great job and it looks like a new car! He was very personable and great at communicating with me. My husband is bringing his car in next!

Quality work. Mark was super kind and helpful. They got my car back on the road. Thank you Mark!!read more

Yves Thats for the reminder i was going to update my…read moreprogress. So far i have been able to address everything but the issue shown in the photo and I noticed the replacement headlight was installed 1/4" lower than the other headlight. I hope to find the time this weekend to disassemble and address this. I understand your obligatory bring it in and we will address any issues offer, but honestly do you think i would ever leave my vehicle with anyone associated with you or your business?

Spectacular service. Just what you expect for your investment in your car. Personal touch. Like…read morenew when done. Don't change a thing.

Terrible experience, I will never bring another vehicle to this shop nor would I recommend it to…read moreanyone. Had them change out the tailgate in my truck after a minor incident with a trailer hitch. They had the vehicle while I was on vacation and called me three days before my return to tell me vehicle was ready for pickup. When I picked up my truck on a Sunday the truck wasn't washed and had sanding dust hand prints on it still, first sign of an incomplete job. As I said they called me three days early so there wasn't a rush or I wasn't pushing them to get it done quickly. The tailgate doesn't open right and takes two presses of the button now with a little pull, the seam between the handle and the tailgate they filled with some sort of putty filler and didn't even sand it smooth, can see finger prints in the putty, looks like a five year old playing with playdoh could do a better job. It's super disappointing because I had high hopes. Can't recommend you stay away more. They did offer to take my truck back in and try to sand the putty part but the putty shouldn't exist in the first place if they had properly cross checked parts and figment prior to ordering and installing and I refuse to be without a vehicle for three days or let them ever do a hack job in anything I own ever again.

The staff here is always kind, they listen to whatever car issues I have and make me feel heard. I…read morereally don't know much about cars and they've never made me feel bad for that. They've resolved some major car issues for me so now I go here for everything. I once drove right off the highway into their lot with every engine light on, and my car was diagnosed, fixed, and ready to drive again very shortly after. They even supported me through getting reimbursement from a shop that had done poor work leading to this issue. I feel that the cost is reasonable compared to what I've paid other places, I am often pleasantly surprised with the total for services. Call ahead and they can often tell you when the best time to come in is for the quickest service!

I searched Yelp looking for a reliable place to have my Toyota Sienna van's oil changed and the van…read moreinspected. I have Parkinson's and the van has been converted to accommodate a wheelchair and fitted w a ramp. I need it to stay independent. The reviews on Yelp were so positive I called and got an appointment. Allow me to say, you all were so right. This place knocked my socks off. John is so thoughtful and thorough, he doesn't make you feel like a loser if you need to have something explained, and he's a problem solver. McKenzie, the young woman working the counter, is similarly on the job, and is equally thoughtful. For example, seeing I use a wheelchair, they made it easier for me to access the office and in a way that was matter of fact and not condescending. When I needed to return the next day for an inspection sticker, McKenzie met me outside the office while still in the van, and did the back and forth on my behalf. It might seem minor but it's so nice to have someone see and act on the "little" things that make life easier to maneuver. Bottom line: Bayberry Automotive is now my go-to garage of choice. They were great w my car, and w me. They have my strong endorsement.

Great service, great communication and reasonable. Needed a bolt removed from the bed of my truck…read morethat was stripped. Best of all, Steve will come to you for repairs if he can do them all at your place and he has his own garage in East Syracuse as well if not.

Made a deal with Steve to replace the two front control arms (we purchased), two front tires…read more(provided by Pitcrew), an alignment and a license plate bulb for a total of $1,850+/-. So far, workmanship seems good, no price haggling after the deal was struck and work completed in a very timely manner. Steve came to my house to inspect my vehicle, drove it to his garage for repairs and returned my car to my home when complete. (Pep Boys quoted me $2,800 to replace control arms only, we felt very fortunate to find Steve. Then just recently he quoted a price of nearly $500 to replace the front and back brake pads and rotors on my wife's car, we supply the parts, we feel this price is high. With good tools the work to replace brake pads and rotors for all four wheels should take between 1 to 1-1/2 hours. Any mechanics out there looking for brake work? All in, it was good experience with Pit Crew Auto.