I received quality, timely, competent, personalized service from the owner. I highly recommend this…read morebusiness. My bumper repair paint match was better than original factory in appearance.

From the owner: Expert collision service ! Our name speaks for it self !…read more The Quality Body Shop has served the Auburn area for over 20 years. We offer full service auto and collision repairs and are trained to work directly with your insurance company to make sure your vehicle is repaired back to its original condition. Please call for an appointment today.

i will begin when my 2023 tundra was leased, we agr to a price per month then went in 2 days later…read moreand payment was 65 dollars more a month. I showed them the agreed amount monthly via text message and after back and forth they agreed. Fit's year or a bit more things were good service wise then went in for second oil change and they charged me which is not supposed to happen but was late and wanted to get home so I paid then called. Took 2 days to return my call and then told me it would be a month before they could cut me a check to reimburse me? They did. July 2025 my truck had engine light on went in to have diagnostics done told me I had a bad turbo. Okay I said what is the timeline to have it repaired? I was told that it was a recall and Toyota USA haven't approved it yet. I understood that and was not happy but figured normal routine. I let them know that hopefully it wouldn't be to long because had a couple camping trips coming up g up with family and truck could barely pull camper. They told me I was on a list to be replaced/repaired. Had to cancel both trips and lose about 1000 dollars on reservation costs. Mid September get a call from them thinking ot was my trucks turn to be fixed, not the case it was the service department calling me to let me know that I had an engine light on? I told them yes I know, you told me I was on a list to repair. I asked if any update on where I stand on that list and basically got crickets in response. End of October got another call from service sept. thinking surely it is my turn to be repaired but nope another call to inform me that I had an engine light on? So I did not react as well this time and demanded I speak with somebody that had a clue. Talked with service manager no names yet and tried to calm me down and said we'll still running so they are dealing with ones that were already inoperabl. Not happy but understandable I guess. December rolls around and get went to dealership to ask more questions and was told recall is pending and I was on a list. Did not like this at all and told them I'm paying for a broken truck for 6 months and this is unacceptable, I chose to leave before I said something I regrette. January get a call from the sales department about ending my lease early and to come on and discuss options, i asked them do they know the background of this and I gave them a brief recap. I made an appointment thinking this may be a good thing and they may do the right thing for giving me the runaround for so long, but nope gave them a option and they said we can't help you and tried putting me in a Tacoma for the same price as the Tundra. The lease is through Toyota so I know what the buyout is and all that. Also told me to come back when lease was within a month of being paid then why did you have me come in to see what "we can do" for you? Last week I decided to call Toyota USA and wxplain to them the situatio. Toyota USA three way called the dealership and boy did everything change. My truck is being fixed as I right this review. My main issue is that they ran me around for so long and I was paying for a broken truck that had 3/4 the power it is supposed to have and with that engine warning features that the truck had will not work IE: cruise control, remote start and not to mention gas mileage went down significantl. I just feel I was taken advantage of for being patient. I work in the service field and customers should be treated better on the service side of the business as well as sales even though I know most car salespeople are trained to take advantage of customer. I hope nobod else has these issues but will do everything in my abilities to steal people away from this dealership

This is the second time we have had a situation with the Service Dept here and there won't be a…read morethird. I Scheduled an appointment for 3pm for a power steering problem and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 Runner (that was purchased new from this dealership) because they are back logged, and the next available time was a month out. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. We will go back making the 90 min drive to Hoselton Toyota in East Rochester where we never had any troubles and should have Stayed - GOOD RIDDENS -

I had a smooth, no-pressure experience purchasing and trading in my Honda Accord. I came…read moreprepared--I had done my research and knew the "out-the-door" price I was aiming for, as well as the value of my trade-in. I even had an appointment scheduled with Lamacchia Honda the next day for comparison. Over the years, I've had mixed experiences with their service department, but never with Joanne--she's always been wonderful. Mat Willsey was knowledgeable, professional, and very respectful, which I especially appreciated as a female buyer. I highly recommend working with him. I also liked the new open layout of the showroom--it made the negotiation process feel more comfortable and transparent. In the end, I was very happy with the financing (which was better than my local credit union), the trade-in value, and the final price, which landed right where I wanted it. I'll admit, some of the negative reviews made me hesitant at first, but after my experience, it's clear many of those relate to service, not the purchasing process. I'm glad I gave them a chance.

The reception staff are pleasant and knowledgeable. Treated my concerns with care and…read moreprofessionalism. My service appointment was smooth. I've used their services twice and will not hesitate to return.

Johnny and his wife had been detailing my husbands car for a while now. He even repainted the hood…read morewhen it needed to be done. This is now his go-to detailer. We found him to be very reasonable for the quality of work he does. Also, this winter he sprayed the undercarriage of my husbands car. I highly recommend him.

Very professional, and timely. No gimmicks or hidden fees. I had concrete acid stains on the car…read moreand they were able to remove it at a very reasonable price. Happy with the service.

Rob was very easy to talk with to set up our appointment. WOW! What a job he did on a very…read morevaluable car! Had a pretty ugly dent and when Rob was finished ... it was GONE, GONE, GONE! Like never there! This is no exaggeration. His work is nothing short of amazing. I will call Rob again for any kind of dent repair. The result is just like magic. I give Rob at CNY Dent Repair my absolute highest recommendation!

I accidentally put a few dents in one of our cars , I called CNY Debt repair , left a message & the…read morefollowing day my dents were gone . He was very honest with expectations , his work was meticulously perfect & we highly recommend him if you accidentally dent your vehicle.

Do not buy a car from Fox Chevy in Auburn New York I went in to buy a new car and they talked me…read moreinto a Nissan rogue SV which I'm happy with I love the car but the issue is is the problems with the car now where to begin. The car was in service so I didn't really get a chance to look at the car before purchasing which is absolutely my fault I'll take fault for that but I was told the car is an excellent shape great car and I have tons of warranties mechanical warranties I have interior warranty and exterior and this is where the problem begins. After inspecting the car after I send all the paperwork like a moron because I should have looked at the car beforehand but it was in service and I went on their word which is another mistake I went to pick up the car and noticed that the hood of the car was rock chipped to hell awful so I was told that I had some sort of interior and exterior warranty that would cover that there's a first issue. Secondly the front driver seat has like three rips in it and it's peeling The seat is falling apart and I was told I have a warranty that would cover a new seat so I go through the warranty process and it's denied. Come to find out I actually do not have a warranty for exterior or interior The warranty only covers cleaning covers nothing else I do have a mechanical warranty thank God but I was lied to by the dealership and we have been fighting for probably 2 weeks now to get the seat fixed and the rock chips fixed on the hood well low and behold this dealer ship is a joke so I am now with seats that are peeling in a hood that looks like garbage. My sales manager is to the point now where I'm stressing her out so bad that she will not call me or answer any of my messages she has completely blocked me pretty much and when I went in there the other day they said they're going to fix the seat but they're going to make her pay for it which is not her problem and on top of that it's not going to be a new seat they're going to patch it basically. Don't make the mistake I did folks Don't go to Fox Chevy or any Fox. This would be the last car I ever buy from this company they are a joke and they lie and when you try to get a hold of your sales rep or anybody else they ignore you I made a mistake and now I have to pay for it.

I'm sorry to say, and I don't like to post bad reviews, but beware! This dealership used to be…read morefantastic. Now, it is so terrible ....... The service is awful and if you would like your car to sit there for a month, this is what you will get. Do yourself a huge favor and take your vehicle anywhere else. I mean that. After 15 years of servicing my car here, I will never go back.

I needed a yearly state inspection on my pickup. I stopped in and Bert made me an appointment for…read morethe following day. A customer shuttle was available to run me to work at 8am but I didn't need it. The service work was performed along with an oil change and tire rotation. Competitive pricing and kept me updated with final cost.

Oakwood has always been my go-to repair shop. In the past few years, management changed, and the…read morequality is now gone. In the past they always stood behind their work, but no longer.

Never had any problem there. Always friendly and get the work done. Prices are reasonableread more