I truly appreciated the wonderful experience I had with Northside Collision, especially working with Miss Angela and Greg. Their professionalism, friendliness, and genuine care made a difficult situation much easier to handle. read more

My Baldwinsville experience was awful. My car is actually back in their shop to fix the work they did incorrectly. So, I'm conflicted. I had to constantly call THEM to get updates. I got a couple text messages but none of them were updates, they all said the same thing, that my car is "being worked on" and they had my car for 25 days (the first time, at this point, they've had it a month cumulatively, FOR A SCRATCH). The people though, were SUPER nice. Angela especially! When I brought one of my previous cars to Northside in Cicero, my experience couldn't have been better. The whole process was seamless. I got into an ACTUAL car accident with a decent amount of bodywork that needed to be done. I got it back in less than a week. Fast forward to this June. I brought my car into the Northside office in Baldwinsville for a SCRATCH that I got from my parking garage at work. This took a little under a month to get back....for a scratch. Someone hit me and left their insurance info, so this cost me nothing, except my time, patience and the car doesn't look right now. My initial experience was great. The front desk staff and the ones who evaluated my car couldn't have been better. NOW...my car was brought in for a SCRATCH. The paint was rubbed off the driver's side bumper/cheek area and scraped up the headlight. THAT'S ALL! So, why would it take close to a month to "complete" this work. The only part of the job that was done correctly was the color of the paint on the bumper. 1. Incorrect trim piece. The wrong parts were used, and TO BOOT, the part they replaced incorrectly, had NOTHING wrong with it but was replaced anyway with the wrong part. A trim piece needed to be added, THAT'S IT!! Instead, they put a piece on that was made to house a fog light, which my car clearly doesn't have. They took the original out (which wasn't broken), so they knew what it was supposed to look like and replaced it with the fog light version. WHY? When I told them it was incorrect, I was told, "well, we replaced it with that one since there was an air vent down there, it needed that trim piece. I'm not sure how or where they got the part number because that clearly wasn't for my car. NOPE! It's doesn't need "extra venting" but thanks! The purpose of that vent is to cool the brakes. I even showed them pictures of the damage I took before I brought it to them and also when I showed them what they incorrectly fixed. 2. Scuffed up bumper. When I go to pick the car up, the entire bumper was replaced and the new bumper wasn't seated on the car correctly. There was a noticeable gap between the bumper and headlight, which I also showed them that my car didn't look like this when it was brought in. They replaced the ENTIRE bumper, TWICE (again, for ONLY a scratch). The sensors on the car had color matching O-rings around the parking sensors. Instead of color matching O-rings in the front, like how my car came from the factory... like how the sensor O-rings were were before I brought it in to Northside... like how the back bumper currently has (as did the front before Northside got ahold of it)... they're black and stick out like a sore thumb. I'm told, can't paint them, sorry. Well, the BMW factory sure was able to... 3. Scratched headlight. This I get, it had to be replaced because they couldn't buff out the scratch. BUT, this car has adaptive headlights, meaning that when you turn the steering wheel, the lights follow. The new headlight had to be programmed by a different Northside facility, which I'm not real cool with someone else driving my car. So, they "programmed" the new headlight...incorrectly, which is par for the course for this visit. The headlights will go right but won't go left. It worked before I brought it in to them though. When my headlights shine against flat surface, the headlights are uneven now. When I brought my car there, my headlights were even. Now one points up and one points down. You're better off going somewhere else. Just don't bring it to the Northside Collision in B'ville. read more

Greg was AMAZING to work with and I couldn't be happier with the work they did. Not only did they do a great job on the body work on my Tesla, they were thorough on the alignment. My car was spotless when I picked it up and they worked with my insurance. Greg's estimates were spot on and I got regular updates. Couldn't wish for a better experience! read more

These folks did everything right from the first visit to picking up my car. It took some time but there was a lot of damage. The vehicle, a 2015 Mercedes E350, rides and looks perfect. They kept me informed about the status of the repair twice a week. I couldn't be happier with the end result. read more

They had my truck for three weeks for an accident repair. The repair looks very good on the outside. Paint matched up perfectly. Truck seems to be handling correctly. However, when I received the truck back the steering wheel was about 20 degrees out of alignment. They told me that an alignment is not standard unless there was wheel damage. The truck's whole front end was basically damaged and require frame work and spent three weeks there. They test drove the vehicle and did not notice the steering wheel out of alignment. When I called they were willing to correct it after checking with the on site insurance people, but they would need the truck for half a day. I took it to Firestone instead. They fixed it in about an hour. It was so far out of alignment that their machines could not read it properly. Will not use Northside again. read more

I had delayed in seeking repairs for wife's car because of uncertainty involving cost, who is trustworthy, amount of damage and the need to have access to a vehicle while our car was being repaired. All worries were eliminated when I walk into the repair shop in BVille. Their staff responded in a timely manner. They explained what was required. They offered loaner vehicle at no additional cost while repairs were being done. While our vehicle was there they followed up with phone calls providing status. And finally our car was finished ahead of schedule! Looking back I hesitated going to NCC because of their size and thinking that they were a company that "just" pushed volume through. Now I understand why they are celebrating 40 years in CNY with more to come. In closing great customer service & quality of work. Thank You NCC. Gary & Debby read more

My car was involved in an accident and when I called Northside Collision they were very friendly and accommodating. They provided me with another vehicle while mine was being worked on. I received daily texts from them letting me know the status on my car. They also were able to get it done in the time projected. My car looked brand new...they even cleaned and vacuumed the inside! I would definitely recommend them to anyone! They are very friendly and convenient! read more

My car was evolved in an accident this past month northside was great in the aspect that they got my car done when they said they were going to. BUT the car brakes now pulsate (which were new just prior to the accident) the car REAKS like paint thinner and I have horrible allergies. Idk if they split a can in the car or what but after leaving the windows down for a day and bring it to delta sonic and I still can't get the smell out of the car.. Last thing. Idk who they had wash they car but the Fucking idiot used the same rag on the inside of the car as they did on the outside. I literally have salt and dirt on my dash,doors,center console anywhere they touched!! I wouldn't recommend them if they were the last Collison repair center in NYS... read more

Northside Collision did a great job on my repair. Sandy was great, she took care of the rental car and I thank her so much. I will definitely recommend them to family and friends. read more