I had a great experience getting work done with my car here. In the same day, all of my brake pads…read moreand rotors were changed, my front headlight was fixed, my engine was flushed, and my oil was changed. This was all done for a very good price and it was done well. Will definitely use them again in the future.

I had my car repaired after an accident. They helped me get a rental car while my car was getting…read morerepaired, and also helped me deal with the insurance company to make sure I was paid the full amount owed to me. When I picked my car up, I couldn't tell it had even been in an accident! They also cleaned and detailed my car for me, which was above and beyond what I expected. They did an EXCELLENT job and I will totally be recommending them!!

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Do not come here if you need a tire replaced. I brought my RAV4 in on Friday and was told they…read moredidnt have my tire in stock but were ordering it and it would be ready Monday. I called them Monday and the tire never came. I now have to drive on a donut in the snow since they didnt bother to call me so I could go somewhere else.

Came at the end of the working day for state inspection. Staff was very friendly and professional…read more Service was quick. What really got me was their waiting room: I couldn't believe they had complimentary snacks, drinks and coffee. Also had magazines and big screen TV for the news. It certainly made the wait enjoyable having access to things other than my phone. Back at my hometown dealership, all you had was a chair and a view of the receptionist at work zZzzZz. Their prices maybe a bit on the higher end of things. I needed a hubcap for my car and their price was roughly 100% greater than what it costed me to just buy it online. Yes, that is double retail value. Can't blame them though for trying to make money. From the quality of service and care, I wouldn't even mind paying for it.

Quality work. Mark was super kind and helpful. They got my car back on the road. Thank you Mark!!read more

Yves Thats for the reminder i was going to update my…read moreprogress. So far i have been able to address everything but the issue shown in the photo and I noticed the replacement headlight was installed 1/4" lower than the other headlight. I hope to find the time this weekend to disassemble and address this. I understand your obligatory bring it in and we will address any issues offer, but honestly do you think i would ever leave my vehicle with anyone associated with you or your business?

Came here to look at a car I possibly wanted and found their service prices.....cheap…read more They will do an oil change cheaper then I can do it for myself so they do all my oil changes now and it saves me from crawling under the car. Always very friendly and helpful and they always follow up to make sure you are happy When I'm ready for that new car this is where I'm going and for it's service

Not a very friendly experience. Felt I wasn't taking seriously as a young woman. The salesman made…read morea comment when I walked in- annoyed- that people should make appointments. And I wasn't offered a test drive despite interest.

They know what they are doing Prices are fair…read moreClean comfortable waiting room Tire prices competitive

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

I worked with Rachael Myers to do a vehicle transfer. Rachael was quick, knowledgeable, and…read morefriendly. Highly recommend. Thank you!

My sales guy , Cory, was very young and had no personality. He didn't know the features of the car…read moreI was looking for, nor how to use them. communication was lacking from him during the whole process. He never greets me when I come in for service, which has been a lot lately. Signing the paperwork the manager was pushy and rude. I almost walked out. No parking available around the entrance. I am still having major issues with my car, although they always seem to have rentals available while they work on it.

Broke down in Syracuse. Towed in sight unseen to Noble's. Of course I'm nervous but as I talked…read morearound town and friends familiar with the area I became more comfortable. They helped me find a hotel. Made me comfortable in town. Gave me a ride. Most importantly; I was towed in at 4:30pm and on the road all fixed up 1pm the next day after they made sure the car was completely safe to continue cross country. Oh...and the repair was priced very well...they totally could have hosed the outsider. Finally! They documented all the damage as this repair is falling to the dealership. Tim specifically asked not to be reviewed. Too much business (great sign of a great shop). Sorry Tim, you earned this review and every stranded traveller in need of hospitality will now be at your door. Thanks Guys!!!!!!!!

I had nobles rotate and balance my tires. I got a call stating my lugs were hard to get off so the…read moreprice was going to change. Totally fine with me, when I show up to pick my truck up the guy tells me one of the lug bolts were missing. I called him out on it and he denied it saying it was missing already! The guys are shady and dishonest!!!