If you own an Audi and live in central New York the only place to take your car is Pierce. I live…read morein Cooperstown 50 miles away and I go to Pierce for everything Audi. They're experts with integrity.

I have been going to Pierce Auto Parts for a few years and they are the MAIN reason I still drive…read morean Audi. I am now located over 2 hours away, but every time I need a repair, oil change, or inspection, I drive down so that they can have my business. They are extremely honest, very good, and very quick! I have never had an issue with their service or their prices.

Very helpful on the phone and willing to work with colgate students schedules. Prices might be a…read morelittle high for parts, but not much and the labor costs are fair as well as paying for convenience in small town. My brake replacement was done same day, and the owner offered to drive me up to class so that I didn't miss class or have to call a friend for a ride. I would definitely recommend, especially for anything that needs to be done on a quick time frame or for any students with cars on campus at colgate.

I'm new to the area and needed a car inspection, so I decided to give D's a try (despite some mixed…read morereviews on various sites). In a nutshell, the mechanics are capable and hard working, but the owner/manager is untrustworthy. I would caution anyone who goes here to be on your toes, and if possible, to get a second opinion. During my inspection, the mechanic (a nice young guy) determined that everything was fine except for the windshield wipers. I told them that I had a spare set in my trunk, and the mechanic began putting them on. Then the owner asked me if I wanted them to install the wipers for me. I asked if he'd charge for labor, and he said yes (and gave me some line about needing to pay his workers). So I told him I could put them on myself, and mentioned that other places typically just put the wipers on for free. He replied by telling me, "You don't understand how this works...," and tried to trick me into believing that I needed to let his mechanic install the wipers. So I told him that if needed, he could fail the car and back it out of the garage so I could install the wipers. Then we could pull it back in and he could pass it. Now, realizing that he would just be making more work for himself, he simply let me put the wipers on. When paying, I told him that I would keep this experience in mind the next time I needed a mechanic. This visit was a small matter -- a squabble over a few dollars, really -- but it was enough to show me that D's Auto can't be trusted, and that they may outright trick you. That said, if anyone has any recommendations for a knowledgeable, upright mechanic in the Hamilton area, I'd love to hear them! Thanks.

I made the mistake of trying to take a vehicle here for minor (less than $1k) body repair. They…read moretold me they would order parts and call me to schedule repairs on 2/4/2026. As of 4/10 they have not reached out to me once to schedule or provide any updates. I've reached out to them numerous times with no clear response. I was initially drawn to them by the 5 star reviews, but trust me and go elsewhere for your repairs. Turns out Sprague's has been acquired by a private equity firm as of 1/31. I'm guessing that is the issue but either way, be warned that customer service is the last thing you will receive if you deal with this place.

I've been to Sprague's Collision Center three times over the past six years for various jobs. All…read moreinvolved pairing and one included body damage repair. The couple running - Dean and Christina - the business are very friendly and do en excellent job explaining what will be performed, and how long it will take. The jobs were always done on time and the work was flawless and I feel the prices are reasonable. The owner really excels at color matching. One of the jobs included coordinating with Lexus for a few specific parts. We plan on returning in a few months due to me backing into my mother in laws car--oops. I highly recommend using them.

I took my car to Precision Unlimited for body repair. I was sent by the insurance co. Brad had me…read morebring my car in on Saturday a.m. for an estimate and we made arrangements for the body work. He explained the entire estimate to me. Very nice businessman. I dropped my car before vacation and he kept it until I got back. My car was perfect. He even took care of something he didn't have too. My car was washed and shined. The inside was cleaned, vacuumed and my mats were cleaned. Far above my expectations. I am very pleased with his service. Alone the body work is awesome but the extras made this an excellent experience. I will recommend Precision to everyone.

The passenger side door on my Mom's new vehicle was severely damaged. We brought it to Precision…read moreand we could not be more pleased with the outcome. Brad and his team do fantastic work. The facility is very nice, the people are service-minded and they delivered the repair in record time - faster than the estimated duration. Because they're in the preferred network of our insurance provider, we didn't have to do much when their initial estimate was low. Brad and team worked directly with the insurance company and we simply paid our deductible. I hope we never need body work again, but if we do, we're going to Precision.

Precision Collision repaired our car after a recent deer accident. The high quality work and…read morefriendly service made doing business with them a pleasure. What I didn't expect was that our car would return completely detailed!!! I highly recommend Precision Collision to anyone who needs car body work done.

Very nice, accommodating people. Had a dent in my vehicle, called them, and they took care of me…read moreright away. Popped it out to my satisfaction--would highly recommend then if you are in need of quality body work. Jim M

I had Dashboard Christmas Tree Lights blinking. The Dealership tried twice and I thought I have to…read moregive a 3rd try as a Dealership I was paying top dollar for a car that was no longer under warranty. So with two recommenations, I went for Big Dog. After the fix, they wanted to save me money and handed me a list of details to give to my Dealership. And they honored it. Shout out to Five Star Subaru and Big Dog. Todd was amazing and right now my husband's truck is there. I will be posting again soon. Shout out to Big Dog.

I had an absolute terrible experience with them! I seen good reviews so I tried them out they let…read moreme leave with my calipers off of my rotors, which then put my life at risk and then I needed to get new rotors because it pretty much destroyed him! I have a video if you wanna listen to it! Asked them to fix my tires cause they kept going low. They "changed" the valve stands. And yeah, I'm still having the same problem and I told them that when I brought it back and still didn't fix the problem.. then charge me 1600 for brakes and rotors one wheel bearing one tie rod, a lightbulb and two valve stands.... I was out of work for multiple days. I had to bring my car back., because they couldn't do their job properly the first time, and then charge me for the caliper that they couldn't do right. places is a joke if you want to get ripped off, go there! They charged me for some of the dumbest things they will nickel and dime every cent they can get! I wish I could post pictures and videos! To show you!

I had a deep gouge on my fender and took it to Bernie's for an estimate. Mark Rockwell, the owner,…read morewas pleasant and professional. He gave me a detailed estimate, scheduled the work promptly, and offered to get me a discounted rental car. The work was done within the time frame he gave me, and my truck now looks great. I highly recommend Bernie's Collision Service.

I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

Had a collision repair done less than 2 years ago , they claim to guarantee either paint work for…read morethe life of the vehicle and the front fender is rotting out worse than the left side and the left side is the original one the door they replaced as well in perfect condition, he tells me to bring the car over so they can look at it basically what they did was pick the rest of the car apart I would not recommend them, they also proceeded to tell me that they only made the fender for that one year vehicle LMAO and I know that's not true because I've already done some research on the fenders