I had a furnace installed by this company, and unfortunately the installation quality was poor. The…read moreunit was not leveled properly, which caused ongoing issues with the condensate drainage system. Because the furnace was unlevel, condensation water could not drain correctly and instead pooled inside the unit. Over time, this buildup triggered the safety switch and caused the furnace to shut down unexpectedly, leaving us without heat and no clear explanation at first. The situation worsened as the standing water began to stress the internal condensate pan and seal, eventually leading to water leaking into the cabinet. This is not something that should happen with a properly installed high-efficiency furnace. After troubleshooting, it became clear the root cause was improper leveling during installation--a basic step that should not have been overlooked. I also reached out to the company twice regarding these issues and did not receive any response, which was extremely frustrating. Based on my experience, I would recommend others think carefully before using this company. Proper installation and follow-up support are critical, and neither met expectations in this case.

I hired Gerry's to repair my on demand water tank at recommendation of my plumber. The tech did a…read morewonderful job, and the pricing was VERY fair. She forgot to take in account copper pipes needed for the install and even with the addition of a good quantity of copper she did not charge me more than the estimate. Gerry's is busy probably because they are GOOD, but will go the extra mile to get you in which I appreciate! Not sure why my location says San Francisco, but I am in Syracuse!

They are incompetent. Had them come over to look at an issue with AC not running at full power…read more They suggested that the compressor needed to be replaced and the could do it for over $5k, an outrageous price. It turns out to be a trivial issue that I got fixed from another contractors for less than $200.

My furnace took its last breath Wednesday about 3:30. I called one place that does major…read moreadvertising but they couldn't come for a week. Big problem when the temperature is below 20 degrees. I called Shane and sons and someone was at my house within 1 hour. Ended up needing a new furnace and they got here to install it early the next morning. I couldn't have asked for a nicer couple of guys to help out. A couple of well placed space heaters overnight kept us comfortable enough. Thank you!

I had no heat upstairs of my house. I've used this company before & never had a problem. When Allen…read moreleft after "fixing" the issue, my boiler started to leak buckets of water within days. After coming back 2xs he stated it was normal. I've had my house25+ yrs never leaked. I was told they had to order a tank & never heard back. Worse service ever!!!!!

Perfect service. This is one of the rare companies in today's age that is a good quality company…read moreto work with. The quoting process was easy and complete. They delivered an on budget, on time, professionally delivered combination boiler. We have 0 complaints. The guys showed up, did their work, without the need for direction or fuss. Everything was cleaned up after each day. Other than the noise required they were silent as a mouse.

Hill's responded promptly to an urgent phone call, early on a Saturday morning during the peak heat…read moreand humidity of mid-July. The air conditioner had malfunctioned the evening prior and it was getting hot. That morning, my family and I were scheduled to leave for a funeral. The man from Hill's - sorry I've forgotten your name - spoke with me briefly on the phone, discussed a few potential cost/price scenarios and then got in his truck and rushed over. While my family and I were sad, stressed and hot, the tech was cool. He identified the issue, found a solution and FIXED IT! Cold air was blowing in the house as we loaded up the car to leave. The price was extremely reasonable and the service was perfect. This was a very difficult day for me and my family but solving this issue was a blessing. Thank you Hill's.

I have to say that Aaron and Amanda reached out to me and wanted to make this right. Aaron set up…read morean appointment immediately and was very apologetic about the situation. He sent Chris and Tim over and they were great. They were personable and professional. They took their time to go over everything that I needed and answered all my questions. they listened and did not make me feel inadequate. we did not go with them and that had nothing to do with the company in the end. Would use them in the future if given the opportunity.

The owner dropped everything and came out to fix my well pump electric and install a new pressure…read moreswitch. He also rebooted my oil furnace and replaced a clogged nozzle. Top notch service, reasonably priced and rapid response to emergencies. 10 out of 10 in my book!

I needed a bunch of questions answered, and I had to have my panels tested and inspected, so I…read morecalled Owen at Alternate Power Solutions. The overall experience in dealing with this company was first rate. The owner is accessible, knowledgeable, and attentive and the technician that came to my property was just as competent. I would not hesitate to recommend this business to anyone in the future.

I do not recommend this company. They told me they'd install a tankless water heater for me. They…read moreeven had a plumber come out to the house and do an estimate. Based on that, I purchased the tankless water heater for $1500. Then three weeks later, they hadn't contacted me, I had to call them and find out what was going on. Their owner decided they WOULDN'T install it! They are horrible at communication and they go back on their word.

Same day service (5-hour response) to replace a failed PRV that resulted in whole house no water…read more Fair price. Professional. Rose (office) and Jaimie (plumber) exceeded my expectations. Definite 5-star service, and I'll use Peterson again without hesitation if/when a future plumbing issue arises.

Had a leaky pipe and they responded quickly! The technician was knowledgeable, diagnosed the issue…read moreright away, and fixed it efficiently. Pricing was very reasonable -- great service all around!