I had a furnace installed by this company, and unfortunately the installation quality was poor. The unit was not leveled properly, which caused ongoing issues with the condensate drainage system.
Because the furnace was unlevel, condensation water could not drain correctly and instead pooled inside the unit. Over time, this buildup triggered the safety switch and caused the furnace to shut down unexpectedly, leaving us without heat and no clear explanation at first.
The situation worsened as the standing water began to stress the internal condensate pan and seal, eventually leading to water leaking into the cabinet. This is not something that should happen with a properly installed high-efficiency furnace.
After troubleshooting, it became clear the root cause was improper leveling during installation--a basic step that should not have been overlooked.
I also reached out to the company twice regarding these issues and did not receive any response, which was extremely frustrating.
Based on my experience, I would recommend others think carefully before using this company. Proper installation and follow-up support are critical, and neither met expectations in this case. read more