Just had Rich B.complete my annual furnace service! He is the same tech that did my A/c this past…read moresummer. Rich is professional and knowledgeable. The took the time to answer all my questions! I hope Charles Heating values techs of this quality and will incentivize Rich to become a long time employee! F Kirsch Cazenovia

Called Charles for an AC Unit that would not start. Technician was present for 30 minutes to…read morereplace a capacitor. He charged $110 for Service charge and invoiced the capacitor at $385!!! He BS'd me and told me they were $350 from the supplier with a $35 warehouse fee. Copied from invoice as follows: (Dual Run Capacitor Repair/Replace/Install ­ Dual RunCapacitor. 50/5 1 $385.00) Same SUPCO capacitors list for under $20 online. Now I know why they are not listed with the BBB.

On time. Knowledgeable and professional. Great service. Gave advice on future remodel plans that…read moreI had.

This company is certainly not what they advertise. I had booked an appointment online. When the…read moreplumber never showed I called the customer service number to inquire as to why. The customer service person was very helpful and only told me what the plumber told him. These people never showed or even bothered to contact me. A total disappointment. I then proceeded to contact another plumber and they were here on time and excellent to work with. AP Plumbers should be held accountable for what they advertise and stop their false advertising. Don't book with them there are plenty of other reliable plumbers.

The Potter HVAC appeal is 'professional", but they are scamming customers/deceiving customers to…read moreaccept their proposal and financing as offering misleading, non existing terms of 0 % financing through Wellsfargo. Once the proposal is accepted, they email a link with no other terms than 29% Carrier Card, and the customer is misled to look into the application for other terms, and this is false. The customer is finishing with a hard inquiry on his/her credit, lowering his/her credit score, and a Wellsfargo $xx,xxx new credit which definatly increases the DTI ratio. In other words, Potter HVAV is messing the credit of good people.... Be aware of it.

Thieves and scammers! Charged us $690 for 46 minutes of work plus materials ($75.). When I…read morequestioned Rick, he said he charged me $340 to go pick up a part. That is known as a scam. Why would they carry ANY parts on the van if they could charge the homeowner an extra hour to go pick it up? So, what should have been a 45-minute job costing about $300, it turned into one BIG scam. If you have a bunch of money just sitting around, go with these guys. If not, STAY AWAY, thieves and scammers!

Very responsive and very professional. Had everything setup in an hour. Very good work.read more

From the owner: Generation Plumbing is a family owned company. We have been in business since 1920.24 hour…read moreemergency service is available.