I had an appt for duct cleaning with Charles AC/Plumbing/Heating this week…read more Geno was here as scheduled - on time - previewed the furnace in the basement - and started the process of bringing in the equipment. He explained everything. He was pleasant, didn't waste any time getting the job done. Within 2 hours he had everything done. I was very impressed. He also showed me on the duct work where he had accessed - answered all my questions. I was so glad to get this project done. This Company is my definite GO TO Company!!

Called Charles for an AC Unit that would not start. Technician was present for 30 minutes to…read morereplace a capacitor. He charged $110 for Service charge and invoiced the capacitor at $385!!! He BS'd me and told me they were $350 from the supplier with a $35 warehouse fee. Copied from invoice as follows: (Dual Run Capacitor Repair/Replace/Install ­ Dual RunCapacitor. 50/5 1 $385.00) Same SUPCO capacitors list for under $20 online. Now I know why they are not listed with the BBB.

We checked around on pricing and honestly Cotten's (Dale Cotten) was the only one that called us…read moreback right away. He gave us pricing on-site. We really appreciated Dale and my husband enjoyed being able to ask questions without being made to feel like a bother or feel stupid. After a couple of companies finally allows back they weren't even close to being as personable ans knowledgable...not to mention that their prixes were ludicrous. We went with Cottens and couldn't be happier. Highly recommend WITHOUT hesitation!

Waht Ana mazing experience from beginning to end! nothing short of professional, knowledgeable and…read morejust wonderful to deal with!! thank you Cotten Services for a great job!!!!

They have skilled repairmen that can handle just about any issue around the home, esp sewer and…read morewater lines. Yet they also do smaller jobs like toilet replacement. They arrive on schedule. Their work is excellent, and they are good guys!

Drain Masters is superb. We have used them 4 times so far including today. They do great work. They…read moreare great on the phone. They prices are fair. The techs are great to work with. We will only use Drain Masters in the future. FYI I am neither related or know any one works or is associated with the company.

Good job, the technician was professional and personable, the quote was accurate. I would most…read moredefinitely use them again.

Mike and his team are great and stayed in contact throughout the entire project! Will be sure to…read moreuse them for future projects

called them out to replace a pipe and they completely destroyed everything. I'm now having to spend…read moremore money to have another company come out and fix it don't waste your time with this company

Bianco has a team of highly skilled professional guys who really know what they are doing. Quick…read moreresponse times and came up with a plan of action same day. Executed the plan with precision and quality work. The difference in our homes' plumbing now is night and day. You will see great value in doing business with this team. Highly recommend this company.

It was a pleasure to work with Patruno. As a new homeowner they helped in upgrading my electric…read morepanel and adding GFCIs to many outlets that lacked them. They took care of permits and all the paperwork and the pricing was extremely fair and reasonable. I recommend them. 10:10

As a new resident in Syracuse, I received a welcome letter from Patruno Electric offering to assist…read morewith any electrical needs in my new home. After meeting with a representative from Patruno, I received two proposals: (1) to complete rudimentary work in the kitchen and bath, and (2) to install an eight-and-a-half foot under cabinet length of lighting above my countertop. The total for the two proposals was $2,350. I was expecting something in the $1,600-$1,800 range. There was no breakdown of costs (parts, labor, and estimated times to complete the work). I estimated four hours for this job which works out to $587.50 per hour based on the proposal totals. That's a lot. The average hourly rate for an electrician in Syracuse, NY, is approximately $31.90. This figure is based on data from job postings and salary information collected by Indeed. The average pay range can vary, with some sources listing a range from $21.95 to $46.35 per hour. Note: I also bought the fixtures and electrical parts for a portion of the project, so the first proposal's pricing should have been reduced. When I called to negotiate a better price on the proposal totals, Dave said they were very busy, went silent on negotiation, and recommended that I work with another company. He said, "I'm not trying to blow you off, but..." (When anybody says, "I'm not trying to blow you off," that's EXACTLY what they're doing.) Then, he gave me the names of three other electricians. I called all three of his suggested contacts. One came in at $3,500, the second never called back, and the third came in at $1,917 for the exact same things I asked Patruno to do. I selected the third electrician who was incredibly helpful, made great suggestions for my home, and booked the work to be done within a week. It was $117 over my budget, but I'm happy with the service I received. In conclusion, I have discovered that, in general, too many tradesmen "make up" inflated project totals without justification of their work. I understand overhead and profit margins, but to gouge customers who they assume don't understand about fair pricing and will pay without question, is unforgiveable. Patruno is happy to work with you as long as you agree to do what they want. When did businesses become more important than their customers? My advice: Look around until you find a price within your budget for work you plan to have done, and select businesses that are willing to negotiate and provide exellent, timely service.

I needed a couple of outlets changed in my bedroom, and the two gentlemen that arrived were…read moreprofessional, efficient and they were fast. They left no mess behind and I will use JP's again for sure. Price point was reasonable. I think I have a ceiling fan that needs to be replaced!

Very bad experience. The guy promised free estimate and charged a visitation fee of $150. Be…read morecareful with them.

Fred and his guys are great! They were prompt and very professional. They did a phenomenal job…read moreinstalling our Govee lights, and were very accommodating doing a few other jobs we needed done while they were on site.

knowledgable, experienced , courteous , pleasant ! I cannot…read moresay enough about the service and expertise . I rarely do reviews but they deserve a huge positive shout out. thank you !!!