Only been here since Rob bought it. Absolutely amazing. Won't go anywhere else. Good prices and all…read morestaff is super kind.

Decent items, unsure if the owner/manager is the same, last time I drove by it had a banner saying…read more"Now Locally Owned" but last time I went I was followed to my car and verbally harassed as well as threatened with is "biker friends" for taking a picture of a item I believed someone I know would have enjoyed as I was looking for a gift. A polite please no photography or a sign saying so would have also worked, overall decent shop but as the other reviews have stated your experience probably depends upon whos working. Personally I will not be going back but I did wish to express my disappointment in the grown man acting in such a childish manner.

great service perfect location, easy to get in and out, they have a very wide variety of items and…read morethe lady that works there always provides great service

The employees here go above and beyond! They're always personable, and they do everything they can…read moreto meet their customers' needs. I can always rely on them for what I need--with the exception of industry circumstances, of course, such as being out of stock on a product they've already placed an order to have in stock again (which isn't fault of Fumée!). My favorite place to get any of my vape or smoke needs. If you're in West Chester, OH, come to THIS smoke shop even if it's out of the way/off-route.

friendly staff at this location. They always have items in stock. maybe not the lowest prices,…read morealthough very knowledgeable and nice.

Was treated with rudeness by the employees, me and disabled wife were ripped off and the owner…read moreinsults us instead of apologizes. Proceed with caution and if you leave a negative review be ready to be told you're wrong in the replies. If any store gets mad and wants to insult you for giving them your money and telling you your bad experience is wrong isn't a business worthy of trust. We didn't even ask for a refund or replacement. I guess people in wheelchairs who buy something are somehow wrong because you charged her almost 50.00. Get over yourself pal...

This has been me and my families go-to place when it comes to finding cannabis that helps with…read moreseizures, pain and neurological problems, but they also have delivery as an option which is a huge bonus and they listen to delivery instructions. You're not 21 but you are a medical card holder? Don't worry, this place accepts medical cards and delivers if you don't have access to transportation. I'm not gonna lie the parking lot is small, but due to the position of the shop and road, I don't think it's entirely their fault, it's just Hamilton. You want the bag put on your door handle for easy access? They read the note and have always been polite. You're not going to have it rudely put on the door where you knock it down while opening or somewhere where you struggle to get it, they always go above and beyond with communication and general kindness, I really appreciate it as someone with mobility issues. You want it delivered in a box because it's snowing/contents could spill out? They got you, and they'll always put it somewhere easily accessible, text you if something is out of stock and openly communicate with you. I receive notifications for all steps of the process and given a good estimate on the delivery (usually a 2-3 hour time frame). You have questions about what you're buying? You can give them a call or text, they are usually very polite and ask for suggestions. The actual products, It's a little pricy compared to some, but you get what you pay for it's nothing im not used to, it's good quality and it works for my seizures so I don't complain. when it's high concentration it's usually more expensive in general. Only reason why I didn't put 5 stars, is I wish there was more in stock and they updated their online shop more frequently. It's more of a higher up issue than the on sight employees. I'm not entirely sure why, but It doesn't look to be like they get a lot of shipments in and they are often out of stock for a lot of products, including some of my go-to products which have been a bummer at times. They offer replacements if you've already paid with something in the same or greater price range which is very sweet of them. I'm more worried for them since their paychecks are their sales. But it also could be due to the funky weather delaying shipments. Even still, I've notice it a lot over the years me and my family has used them. I would genuinely recommend these guys if you need something reasonable in price, have a medical card and/or no easy access to transportation.

I've shopped here since 2018/2019 and I have always spent almost all my days here. When…read morerecreational became a thing I spent extra days here. I love the staff here and I am literally devastated about my choice to not come back for that reason but whoever the owner I'm assuming is who's calling all the shots are just coming off as cheap and I don't want to deal with them. As much time and money as I have spent here, I have come home with my third bag of trimmed leafy garbage The first two I just ate the loss, but nobody is smoking the garbage they trim off of the real weed that is for the garbage But this one they worded it differently to trick us into giving them money for things they would've otherwise thrown away "pre ground (trim)" is why I'm at shangra la now. So if the owner sees this the way you felt on Thanksgiving when all of your shit was down.... That's how I felt coming home today after being out of weed and opening my bag to see some shit that your people should've thrown in the garbage, but you're so cheap that you want to force it on your customers instead and pretend you did us a favor. I can't even believe that you are legally selling leaves off of buds Get a grip. You're way too cheap.

The worst staff at any dispensary in the state of Ohio I've been to 13 of them I mean these people…read moreare so terrible their staff needs to be changed now their prices are insane and they treat people like they are cattle terrible terrible terrible staff

My experience booking & the actual appointment with the Dr was fantastic however the interactions…read morewith the biz owner Zach have been absolutely absurd. He is extremely unprofessional. Background, appt was NOV 2024. I reached out in January 2025 after the bill became legal & seeing another company post the "how to's" get your KY Medical Cannabis card & get registered with the state & this office was clueless. They actually called me & I sent them the links with step by instructions. One of the steps is that the PROVIDER has to upload the PHYSICIAN CERTIFICATION LETTER (which I have in my possession) Even after that, my information was not uploaded. As of Feb, still waiting. For some reason I was scheduled a random new appointment (had already completed my appt in NOV 24 with the PHYSICIAN CERTIFICATION LETTER in my possession) & when I didn't answer because I was at work, I was sent an email to reach out. I called but got voicemail; left a voicemail as the email directed me to do as well as replied to the email. A week later, no reply. I inquired to see what the hold up was & was offered a refund. I asked to just be entered into the system since I'd already completed the paper work, uploading of documents & my appointment & this was not completed by them. I was told I needed another appointment (no reason provided) but could clearly see this was going nowhere so finally asked for the refund that was previously offered & am now waiting on that. I inquired once more since the refund hasn't come through & was told by Zach (biz owner) this was the least of his concerns. If giving a ZERO rating was an option, that's what I'd give this business. Please spend your hard earned money someplace that respects its customers. This treatment is not acceptable. For reference I also held my medical card when I lived in Ohio & had the BEST experience with the provider & ZERO issues getting registered immediately.

Very knowledgeable staff and the customer service is top notch. I have done a lot of research and…read morethey are the best priced and the only Ohio medical marijuana card office i would deal with. They took amazing care of everyone I have sent here.

Fantastic environment! One stop shop for literally anything smokable. I get my hookah tobacco, and…read moredisposable hookahs for the car. My flower, gummies, and vapes always exceed my friends quantity AND QUALITY that they get from the dispensaries here in ohio. Anddddd their selection of nicotine vapes -- disposable to mods and juices is phenomenal to say the least. Im a pot head through and through and theres not a product i wouldn't recommend from this place!!! Great prices and employe knowledge of the products they carry. You can tell the crew takes their time making sure you get exactly what you're looking for, and they have actually tried and stand by the products they carry. Unlike all these other random shops that print THC on a bag of CBD then turn around and charge you an arm and a leg! Their glass is always reasonably and sturdy and they always have the wrap, rillo, or paper i find on tiktok right at my fingertips! Plus if they don't have what you're looking for the owner is quick to get you what you need! Safe to say this smoke shop has a special place in my heart and a life long customer!!!

love this shop Aaron is amazing always helpful and I love it here…read more love this shop Aaron is amazing always helpful and I love it here

Um we were cruising down the road and found this location on google maps . Got off the interstate…read moreand drove about 5 miles . We pulled into a dilapidated medical building with a boat in the back . Trash everywhere, no parking ... sketchy folks in the parking lot . We didn't even go in , we turned our bus around and got back on the road . Naw ..... I gave 3 star cause it might be nice inside but I'll never know

Scheduled for 10 am, no call. I've called back 3 times and promised a call. Still waiting at 11am.read more