My experience booking & the actual appointment with the Dr was fantastic however the interactions…read morewith the biz owner Zach have been absolutely absurd. He is extremely unprofessional. Background, appt was NOV 2024. I reached out in January 2025 after the bill became legal & seeing another company post the "how to's" get your KY Medical Cannabis card & get registered with the state & this office was clueless. They actually called me & I sent them the links with step by instructions. One of the steps is that the PROVIDER has to upload the PHYSICIAN CERTIFICATION LETTER (which I have in my possession) Even after that, my information was not uploaded. As of Feb, still waiting. For some reason I was scheduled a random new appointment (had already completed my appt in NOV 24 with the PHYSICIAN CERTIFICATION LETTER in my possession) & when I didn't answer because I was at work, I was sent an email to reach out. I called but got voicemail; left a voicemail as the email directed me to do as well as replied to the email. A week later, no reply. I inquired to see what the hold up was & was offered a refund. I asked to just be entered into the system since I'd already completed the paper work, uploading of documents & my appointment & this was not completed by them. I was told I needed another appointment (no reason provided) but could clearly see this was going nowhere so finally asked for the refund that was previously offered & am now waiting on that. I inquired once more since the refund hasn't come through & was told by Zach (biz owner) this was the least of his concerns. If giving a ZERO rating was an option, that's what I'd give this business. Please spend your hard earned money someplace that respects its customers. This treatment is not acceptable. For reference I also held my medical card when I lived in Ohio & had the BEST experience with the provider & ZERO issues getting registered immediately.

Very knowledgeable staff and the customer service is top notch. I have done a lot of research and…read morethey are the best priced and the only Ohio medical marijuana card office i would deal with. They took amazing care of everyone I have sent here.

Was treated with rudeness by the employees, me and disabled wife were ripped off and the owner…read moreinsults us instead of apologizes. Proceed with caution and if you leave a negative review be ready to be told you're wrong in the replies. If any store gets mad and wants to insult you for giving them your money and telling you your bad experience is wrong isn't a business worthy of trust. We didn't even ask for a refund or replacement. I guess people in wheelchairs who buy something are somehow wrong because you charged her almost 50.00. Get over yourself pal...

This has been me and my families go-to place when it comes to finding cannabis that helps with…read moreseizures, pain and neurological problems, but they also have delivery as an option which is a huge bonus and they listen to delivery instructions. You're not 21 but you are a medical card holder? Don't worry, this place accepts medical cards and delivers if you don't have access to transportation. I'm not gonna lie the parking lot is small, but due to the position of the shop and road, I don't think it's entirely their fault, it's just Hamilton. You want the bag put on your door handle for easy access? They read the note and have always been polite. You're not going to have it rudely put on the door where you knock it down while opening or somewhere where you struggle to get it, they always go above and beyond with communication and general kindness, I really appreciate it as someone with mobility issues. You want it delivered in a box because it's snowing/contents could spill out? They got you, and they'll always put it somewhere easily accessible, text you if something is out of stock and openly communicate with you. I receive notifications for all steps of the process and given a good estimate on the delivery (usually a 2-3 hour time frame). You have questions about what you're buying? You can give them a call or text, they are usually very polite and ask for suggestions. The actual products, It's a little pricy compared to some, but you get what you pay for it's nothing im not used to, it's good quality and it works for my seizures so I don't complain. when it's high concentration it's usually more expensive in general. Only reason why I didn't put 5 stars, is I wish there was more in stock and they updated their online shop more frequently. It's more of a higher up issue than the on sight employees. I'm not entirely sure why, but It doesn't look to be like they get a lot of shipments in and they are often out of stock for a lot of products, including some of my go-to products which have been a bummer at times. They offer replacements if you've already paid with something in the same or greater price range which is very sweet of them. I'm more worried for them since their paychecks are their sales. But it also could be due to the funky weather delaying shipments. Even still, I've notice it a lot over the years me and my family has used them. I would genuinely recommend these guys if you need something reasonable in price, have a medical card and/or no easy access to transportation.

Dr Weeks is very knowledgeable and friendly. He makes you feel comfortable and relaxed immediately,…read moreand no question is too big or too small.

The doctor took the time to answer all of my questions regarding options for anxiety. Staff is…read morefriendly and very helpful. By following their recommendations I am much happier with less anxiety. Sleeping good again.

Friendly, professional, and highly informative. I would 100% recommend them to anybody interested…read morein pursuing this form of treatment!

James goes over and above what any other med card place would. Good at explaining what you need to…read moredo and whats involved in getting a card.

It a big fan, walk-in and you have to order off a iPad I'm use to other states open comfy vibe not…read morelike I'm in a secured depository the gentlemen at the front are cool and personable, but I like to get a glimpse at what I'm looking to purchase (if I decide to) but nothing room is plain and blah, after the order you go into another room behind more doors and still no display or pictures of product. Idk maybe I was use to the way other places are setup the ooooh and awe factor some type of I want to see before I buy feel but this didn't have that, I won't take away from the staff all are kind and friendly some though felt like it was just "a job" little to no knowledge but the. You had few that are very knowledgeable. Idk give it a try look more set up for locals then the every once in awhile outta towner but still some good strains and some old names but give it a shot

Updating from two to three stars but they cant creep higher due to the products not be listed…read moreproperly on the website. Make sure before you leave the star you check what you are buying .. had them advertise online 100mg pack of gummies yet sold me a 25 mg pack of gummies instead. The employees then try to gaslight when you call them out on them trying to charge more money for less mg. Otherwise recently the staff seems to be nicer and more knowledgeable. I do however miss the stacking discounts and the deals they used to have for med patients as now I don't come in here unless I need a dispensary when the other locations are closed. Also their house brand is very subpar compared to others.

Located next to the Sazon Sureno food truck. We just had lunch there and noticed the Dispensary…read morenext door. I wanted to check it out since I am almost out of gummies. I usually get gummies that helped me sleep. When you walk in, they check your ID and after that, you go through a security door. You can order online, walk in or use their drive thru. They have everything you can think of (gummies, vaping, flowers, etc) and all at a reasonable price. I mainly use the THC/CBD. The the staff were very helpful and since my name is already in the system, the product I bought was locked in so if I forget, it's in their data base. I'll definitely be back.

1. Overpriced products compared to every dispensary in the area (higher price for the same…read moreproducts) 2. The people that work here will allow massive lines to build up while giving long sales pitches and excessive talking while dozens of customers are waiting to be helped. I've seen this happen at least 6-7 times. It's always a slog to come here compared to any other dispensary in the area. This isn't necessarily a bad thing if you aren't in a rush.

I love this place - not only does the menu have tons of options but the staff is knowledgable and…read morenice and I always get in and out! If you are industry you get 30% off which might be why I am there 3x a week! The parking lot sucks tho - the entrance is the exit and it can get congested.

Great deals specials and products I've been coming here since they've opened workers are nice and…read morefriendly great company

Everyone was so helpful and they had a great variety of products from gummies, chocolates, lozenges…read moreand of course lots of weed.

The wait times here have increased which is ironic because there has also been an increase in the…read morenumber of staff members on the floor, in the back room, or out back. The customer service, at one time very good, has also been markedly diluted to the point where last time I was there I felt like I was at a craft brewery that was about to fail because 1) the market is over saturated, and 2) staff treat you like they are doing YOU a favor by selling you their product. It reminds me of Taft Ale House on Spring Grove right before they went under. The staff there were aloof and dismissive. The craft brewery market was over saturated. They and several others folded. On account of the dispensary market now becoming flooded and the lack of training towards customer service I won't be surprised at all if Queen City Cannabis in Norwood is closed within 12 months.