If I could choose a lower rating I would as a one star is much too generous.
This "spa" is very difficult to deal with....from trying to speak to someone to inquire about an appointment (in which the owner's phone manners are very rude) to actually receiving a service that I had a coupon for; a massage and mud wrap (which I never received the service, but after what happened, nor would I ever want the service).
A week prior to appt I called as there were two addresses, and was told to go to their new location, and when I arrived there early, they were not there (Beyond Beautiful was to be renting a room in a hair salon). They never moved in (and I was actually told that her business was not welcome there) ...so had to call them to see where I was to go. I then drove to correct location, which then made me late for my appt (by about 5 or 6 minutes). When I arrived, I asked why I wasn't called to tell me the correct location, and she said she couldn't call everybody, nor did she offer any apologies. (hmmmm...weird response....)
She then lead me to her "spa" room (without filling out any paper work or asking me any safety questions about allergies, physical conditions, health history, etc, (luckily I have none, but as a former massage therapist, this is highly dangerous) and I told her I would like to pop into the washroom before beginning the hour long treatment. She said if I did, she would be deducting my washroom time from my appointment. (really???) I commented that if I would have had the correct location, I would have been early, which I did arrive early....at the address SHE supplied!
It just got more ridiculous from this point as I felt I had been disrespected enough, from my very first conversation to now, and it was time to say something. I did tell her how unpleasant this whole experience had been and this was unacceptable. Then she tells me to go get a refund for my coupon then! There are no refunds for these coupons unfortunately, but she would not listen to any logic or reason and then said I better leave. (this was crazy to me!).
During this "conversation" she was getting angry, loud, and getting much too close and I was feeling threatened, so much so I had to tell her to back away a few times....it was absolutely ridiculous and I've never been treated this way.
There was obviously no point in any further "discussions", so I made my way to the door, while telling her I would be reporting her to the company I purchased the coupon from (Dealfind), writing my review, as well as the BBB.
I've never posted a review on any company, but this was such an unbelievable experience. As a consumer, I wish I would have known something about Beyond Beautiful, as it could have saved me alot of trouble and frustration, nor would I ever have supported this establishment. read more
