I used the website menu to purchase a gift certificate for $100 which was then billed to my credit card in USD which ended up being $141 CAD. The receipt I was sent says it is from San Antonio. I tried to email and call, but no response yet. It's a scam. Buyer beware. read more

I had a $150. Gift certificate but that would only allow 60 minute message. Hands on it was 45 minutes I was told of the 60 Minutes you're paying for 15 minutes of that is the time it takes you to undress and redress. read more

I had a gift card, so I was excited to go for a massage. Mida was wonderful, and I'm happy with the massage. If you are sensitive to strong scents, don't go here. The whole place smells. I know this is a personal thing, but I won't go back. I had to go home a have a bath and wash my clothes. I could have done without the upselling, as well. Seriously, why can't we just breathe clean fresh air? read more

Went for a 1 hour massage. Massage was 55 minutes. Actually after having to replace the face rest cover because of hair from the previous massage, it was more like 50 minutes. If you advertise for a 60 minute massage give a 60 minute massage. End of story. read more

Great place, highly recommend. Nice staff, kindly help me with registration. Quick and clear. Richard is a great RMT, after a while I got a high quality massage. I got my membership and now I know my massage place and massagers read more

After trying different massage services I found Massage Heights, they have a consistent service and all the terapist I have had the opportunity to work with are professional certified. My last massage with Tristan was fantastic, I highly recommend him. read more

I love this massage retreat. It's in a great location, and they have great customer service. The massage therapists are excellent. Aaron and Brett are my favourite therapists. I go there regularly and am happy with my membership. The aromatherapy there makes the experience even more relaxing. And the couple's massage is at a reasonable price. read more

I've had a membership (they charge you for a massage a month, so you use it then or can save them up for later) for about 18 months. Overall, I've been satisfied, though with recent changes to my insurance provider (Sunlife) it has become very difficult to get an appointment with therapists that insurance will cover. Other than that, the prices are slightly lower than average (with the membership), customer service is fine, therapists know what they're doing and the experience overall is good. read more

Excellent service every time. My therapists are well trained and listen to me . Covid protocol followed to the tee.

Like everything when it comes to service the service provider is the ultimate testimonial and the experience that you receive. Finding a great massage therapist at Massage Heights has made my experience excellent. And that's why I continue to go every month. Find the one that works for you and you'll be s I am read more

As a member of Massage Heights and someone who has religiously made appointments and kept them since I joined, I was under the impression that the people I am dealing with here are educated professionals who knows what they are doing, especially those people at the front desk booking and checking-in clients. I understand that sometimes therapists run late finishing up their previous clients, but last night's mishap happened not because it was the therapists' fault; it was the girl at the front desk's fault who took my information as soon as I walked in minutes earlier than expected before my appointment that caused the problem. She took my information when I first walked-in so she could check me in, that was according to her. So I gave her my information and walked back to my seat to wait. I was starting to feel antsy because everyone around me waiting has been called in EXCEPT ME. So I went back to the front desk & asked why I haven't been called yet. The girl asked for my information AGAIN to look. To my utter annoyance, I was told that my appointment was booked for NEXT WEEK not this week when I specifically asked the person I spoke to on the phone earlier this week that I need to come in THIS WEEK! Also, it would've been nice to know that information minutes ago instead of me wasting my time waiting for nothing! What did the other girl do when I first gave her my information? I don't think she checked me in at all because if she had THEN I would've been informed right there and then that I came in on the wrong day! I don't think these receptionists know what "professionalism" and "tact" means, because instead of them offering me SOMETHING to compensate for this mishap, I was told by the girl that I will have to call the other Massage Heights locations to make my appointment myself. I mean, excuse me? Do you call that proper business handling?! I don't think this girl knows how to appease an obviously irate customer now because of their (receptionists) own incompetence. I was so angry I just walked out before I started to lose my call and start calling them names, then one of the girls called out to me and it was then she offered to call the other branches on my behalf to check. By this time I was already very much unimpressed by their work ethics and so-called professionalism that I told them to not bother. She was insistent, but too late, they already pissed me off and their attempt at trying to appease me came minutes too late; they should've thought of that BEFORE the other girl told me to call the other places myself. I picked the Signal Hills location because it was closest to where I live, but I guess I picked the wrong location to book my appointment. Last night would've been my last appointment with Massage Heights as a member because I already cancelled my membership. I think I made a good call when I decided to cancel my membership. Let this be a warning to future clients: ALWAYS MAKE SURE THE RECEPTIONIST YOU'RE DEALING WITH KNOWS EXACTLY WHAT THEY ARE DOING so you don't have to waste your time waiting for nothing. read more

You knew that you have the best massage when you fell asleep in the process; felt like you were in La la land and you just didn't want to get up to go home after! Sunny from Signal Hill branch has the amazing touch! read more

I have had a horrible time trying to book with anyone at this location. I have called sent emails. When I did finally get an opportunity to book I called to confirm the time I was offered to have the receptionist tell me she just gave my spot away. I returned the call within 10-15 minutes and it was already given away. I have had nothing but disappointing interactions with this establishment. I will not be trying to book and I will not be recommending anyone else to try either. Very disappointing. read more

This Massage Heights location is a total joke. After receiving a handful of massages by a couple of different therapists I wrote an email to get out of my membership because I simply wasn't satisfied with the quality of massage that the therapists were capable of doing. Being a former therapist myself I am certainly more critical, but wasn't coming in expecting anything out of this world, just a good quality massage. My therapist offered to do hot stone massage in my 90 minutes - she didn't include the fact that she didn't have a clue how to use them and if she used them, she wouldn't have any time to massage my anterior legs, upper chest, or arms. IN NINETY MINUTES. My message to the location: "I have been to your location for four massages so far, and am booked in for a fifth with a new therapist. I have been disappointed in every session I have had to date, which is why I am on to my 3rd therapist. I have a membership with you, but if I am simply not satisfied by the services I'm wondering if I may cancel membership on that basis? The massages are sub-par and the therapists I have been in with don't seem to know the origin and insertions of the muscle groups, as well as how to put together a recipe for a full body massage. I'm really disappointed because I had very high hopes for Massage Heights as I have heard great things, but so far I can't say that my experience has been the same. I am anything but relaxed when I leave, and often simply irritated. I look forward to your reply, thanks" I received an email reply from the "director", which looked like a 5 year old wrote it: "Hi i'm so for your experience please can you please give me your Last name, so i can really investicate this. Again i'm so so sorry i hope we can sort this out for you." I spoke with her on the phone to explain why I was not satisfied and she basically started to yell at me telling me how the therapist I was with was the best ever and she couldn't believe it and had all these reasons why I was wrong. She accused me of making an excuse to cancel the membership because I had tipped the therapists 20% (they still have to eat right?) and so she didn't believe me. I wouldn't be writing this negative review if I wasn't given an earful of garbage when trying to give honest feedback, heaven forbid it might improve things. Save your money and avoid this location at all costs, most importantly SAVE YOUR TIME!!!!! read more

I like the treatment received at Southland Crossings; lots of therapists to choose from, good price, Spa-like without the price tag, convenient hours, open 7 days a week. Worth the membership. read more

There is nothing like a good massage. This place always smells good ! Staff is friendly and they have a variety of services. I love the food scrub ! read more

They are only getting two stars because of how nice the masseuse was. They overcharged my credit card and when I called to ask about the price they said that there was nothing they could do! Unimpressed! read more

I have been going to the signal hill location almost a year now. I had a great therapist who has since left to a completely different location. I found another therapist who is really good at massage therapy on my back, neck and shoulders. I normally elevate to the hot stone massage as well which is great. I once had the face massage - not really my thing and my next app't I have elevated to the foot scrub which I have never tried. Yes the place seems to be bustling with people on the hour coming in for massage and people leaving from their massage, but to me that would indicate that its a pretty decent place to get a service if its that busy. I will admit that some of the girls at the front desk seem to always have issues with people's accounts etc. One of my credit cards was compromised so I had to have it cancelled. Massage Heights notified me that my credit card wasn't working for my monthly payment. I provided them with the new card but when I went to collect my receipt for my massage she said they didn't have a correct credit card on file for me and that my credit card was declined. I told her that I was contacted and that the situation had been rectified. She figured out the problem but its alittle emberassing when she says out loud "that my credit card was declined".........also they can never seem to find my account when I have been going to them for almost a year. All in all I find this location to be a good one, give it a try and find out for yourself. read more

I have been a member for over 5 years and its been great. I've had a few injuries and Charlie has been the one to get me back into my sport as good as new! read more

Great therapists, Great low-cost but high quality massages, cool membership concept that is super affordable. Super nice staff, make you feel right at home. read more

I got called in for another massage at a discounted price after they called to know about my experience. It was a much better experience over all! This time the masseuse was knowledgable and could feel and work on my knots and problem areas. read more

I was very disappointed in this experience and would not recommend it. The massage was average and they aggressively up-sell you on useless add-ons like "face massage" (5 minutes with cold stones) and "aromatherapy" etc. After my intro session, I was given an uncomfortable hard sell which completely turned me off the business and the phoniness of the staff. read more

Asked for tips before I even went in for the massage, did not inform me of extra charges on hot rocks, etc. until after the therapist used them without me asking for them, and to top it off, they booked me in with a therapist that isn't claimable by my insurance company, after I have given them my insurance info and requested insurance slips. Overall, would not recommend at all. The receptionists are disrespectful and are giving out misleading information. read more