I went to BevMo more often prior to covid. I enjoyed their wine tasting. The store is convenient to purchase wine and other items. They do have some wines not available at other stores but for those that are common they are more expensive than other stores. I saw they had pick up and delivery as an option so I thought great I did this previously and thought it would be the same. I thought I could order online then pick up the item without going into the store. WRONG! I did order online. This is the second time I did that. The first time I picked up the order at the front door. There was a worker there who gave it to me and I did not need to go into the store at all. This time was different. When I went to pick up I had to walk through the store, past the cash registers to the area where they have cigars. Wait in that area until a worker came. Shoppers passed by within one foot of me as there is a very narrow isle. Then, the fellow handed me a box and I left. In doing that it defeated the purpose of contact-less pickup that other stores have where they bring it to your car or they have it near the front door so you don't need to go through any part of the store. t seems counter-intuitive that you offer pickup and have the customer walk through any part of the store to get their merchandise. Instead you should have the pickup orders near the front door, which is not that difficult to do. And that was done in the past. He also did not give me a receipt. So I will have to go back to the email to check the order, which makes it more of a hassle. I encountered at least 6 people who were not at the required social distance while getting my order. I know for some people this is no big deal, as there were many people shopping in the store and many don't care about the public health regulations and social distancing, that is another issue altogether. But my intent was not to be near others at this time as I am in the high risk group. So I will not do this again. Nope, no more pick up for me and will just buy from my normal delivery service in the future. They also switched the product I wanted to another version of the same brand, which they do state they might do on their website. Hopefully it will be as good. If I was going to go back I would just shop normally as there wasn't that much difference in terms of regular shopping and pick up in terms of social distance. And in buying ones own products I can see what they have in stock and decide if that is what I want. I won't go back until the covid problem is over. read more

This is the first EVER BevMo that requires both adult ID's for check out! Ridiculous and inconvenient to your customers. There is no where stating both ID's are required and it's not a CA law, so get off your high horse. The person holding the beverage, placing it on the counter and paying for it is required to show you ID, not the other individual. If I had a 15 year old child , would you still ask them for their ID? read more

Guys I'm a regular BevMo customer, it's NYE @ 245pm I'm the 56th person in line and you have 2 cash registers open and you have BevMo employees walking around. This is the craziest thing I've seen! Please manager, step up and figure this out. We are all standing in line because we are loyal customers. Don't lose our business because you can't get your shit together read more

Customer service is not their strong point. My husband and I have been purchasing wine online for years. My husband places the order and I pick up. The store usually asks for the credit card that was used for the purchase to verify the order. Today they said, in a very unfriendly way, that they needed my husbands ID to verify. In addition, there were no carts I could use to take the case of wine to the car and I was told it was "because the homeless take the carts". I had to maneuver holding a case of wine and opening the car door without dropping the case. The manager did not seem to care about this. If there was another game in town, we'd be there. read more

Gonzo is the RUDEST B$@$* ever. If you don't like your job get a new one !!! Asked for both of our ID even though I wasn't the one paying but okay . LOL after reading some reviews I see the staff is all the same mediocre! But all goes down to management who allow rude a$$ people to treat customers with no respect. read more

Worst experience. This was our first time coming to a BevMo and our last. We came to pick up a (NON) alcoholic wine for a friend. We got to the register and the employee by the name Cristine helped us. it was my bf and i and said she needed both ids. My bf forgot his wallet at home so had no ID. We were so confused why we both needed an ID when i was purchasing an (NON) alcoholic wine. She then just stares at us telling us he cant be in the store without an ID and he was like ok I'll go outside and she says no just next time you need an ID. Felt like little kids getting yelled at by our parents. After we check out a customer walks in with two little kids and all she says is do you have a mask!!! Are you serious but she didn't tell him he can't have his kids in there!!! A real life Karen!!! read more

They have a great selection of wine. Trevor was able to help us out today. He was kind and helpful with some very good wine selections. Thank you, Trevor!! read more

On numerous account I have had terrible customer service. Given false information on products, special orders not coming in and workers not doing anything to help with situations. Very disappointing. I will drive 45 minutes to go to Total Wine and More as it is well worth my time to not have to deal with Bevmo and their workers. read more

I love BevMo. A disneyland for alcoholics. This BevMo is located in a great area. New building, clean, fair prices and good customer service. Good selection of beer. I plan to become yelp king here, lol. read more

Felt extremely uncomfortable during my last visit here I was followed by the associate Chris through the entire store. I noticed white people being able to shop without the same treatment. I told Chris whole paying that I would appreciate not being treated like a criminal. I hate discriminatory policies and hope this isn't a reflection of the company's best practices. Either way I'll go to Total Wine next time. read more

I genuinely cannot tell what is more detrimental to this store's business performance: the atrocious customer service, the fact that their employees attempt to steal from the patrons (I'll get into that shortly) or simply that they've decided to stock 80% of the store with trinkets. I placed an online order to pick up a bottle of Ace of Spades and a few other items at this location, in which it was shortly canceled thereafter. I called and spoke to a helpful gentleman who reassured me that the order could be fulfilled if I placed it again. I placed the order once more and arrived at this location yesterday, October 11th 2022, to pick it up. The non-skilled laborer working the front collected my order and brought it to me, in which I noticed that I was missing the item that I primarily came for: the bottle of Ace of Spades (I wish I could say i was surprised that this store attempted to skimp me on my item, but I am not). I notified the woman that my item was missing and to no useful help (shocker) she mentioned that another gentleman would have to help me since she didn't prepare the order. After waiting for what felt like close to an hour, a ghastly, straw-haired woman (or girl? she certainly needed sun, leave-in conditioner and to stop stressing) approached me and asked if i needed help. I explained that I was missing an item from my order and the woman checked my order status and told me it was canceled and I'd need to pay again. Once more, I was forced to explain the situation, in which the woman told me I'd need to pay for the item again since it was initially cancelled. After simplifying things down to the extent that a third-grader could understand, the woman finally understood "Oh it must be two orders" and realized that the second order was paid (who knew it would be this difficult to collect what was already paid for). The woman left and returned with my item where she then sarcastically said, "Here you go!" and rudely walked off mumbling words that were inaudible. As an individual who spent over $500 on that single transaction, displeased does not come even remotely close to how I feel from that experience. Granted that my single transaction likely funded the entire store's payroll for that week, I would have expected far better service. I typically frequent Total Wine but decided to give BevMo a chance once more. Suffice to say that after this experience, I'll never be returning and I'll be sure to express my discontent to all who even consider this as a place of business. read more

This place is whatevers due to customer service. I'm giving two stars bc of the 2 of the 8 employees (short cute young lady and a guy that reminded me of howard stern) that i came in contact with were kind. I came out to check out my drinks. The somewhat tall guy with a sideshow bob hairdo (hair color: black) was pretty rude to me. He was on the phone while ringing me up. He didn't even give me my receipt. I only found out after i got home. (I assumed it was in the bag but nope). He was kind to the two ladies after me though. Was it because i was a different race than he was and the two ladies were of the same race as him? Or is it because they were ladies and I'm a guy? Who knows but anyways, the manager needs to re-train these rude employees. And bevmo customer service, please do not reply to my review if you're going to copy and paste the apology/concern. I've seen your replies to the other reviewers. I'd rather not get one if it's a copy and paste with only the name being changed. I've read the replies, i know what to do...contact to that email blah blah blah read more

I have. Been to this bevmo store before, and never had I have had to go through what I went through, after wasting my time looking for all the mixers and drinks I need to host a baby shower, I went to the register to pay, and the girl at the register asked for my Id (which is common sense because I was paying) but she also asked for My brothers Id who by the way is under age and clearly cannot purchase any alcohol, anyway all she said is I cannot sell you this because he does not have an ID, I told her I was paying not him, and she still said well I cannot sell you anything and you cannot come back until 24 hours have past, i reached out to all the other bevmos and they don't have that policy, this store is BS read more

BevMo located on Lagonia Ave., in Redlands is my favorite place to stop by & buy more than liquor they also sell bottled sodas that you won't find anywhere else. This store carries a wide range of wines & a wide range of unique beer. They have great customer service so if your not sure what you really want you can have an employee help you out, the employees are always nice & helpful. The store its self is nice & clean & very organized which makes it easy to move through the aisles without hitting anything. They also sell chocolate that can't be easily found anywhere and that's not all. They sell dry salami and cheese. During the holidays you can find some really unique gift packs with chocolates, Salamis, cheese, & liquor gift packs. There you have my 5 star review, enjoy your shopping experience cheers! read more

If I could give BevMo 0 stars I would. BEYOND upset. Went with my fiancé to buy a bottle of wine. The lady at the front told us both to show ID when my fiancé was the one purchasing! I did not have my wallet on me and I even stated I had a picture of my ID. Crazy. I'm not trying to be a "Karen" but between her attitude and disrespect I will 100% not be returning my business here. read more

Jess big team player for summer time!! People person for sure!! Definitely should be a bartender! Was super knowledgeable and was able to help pick out the mix drinks for the night!!! Even 15 mins till closing didn't even frown or sigh, which to me is super important in customer service!! read more

When it comes to wines I would say I fall in the range between being a novice wine drinker and a wine enthusiast. There were those nights in graduate school I gulped down a glass of whatever red wine my roommate recently bought to help me fall asleep. And there were those evenings I drank socially with friends discussing politics and different types of cheese; because that's what you do at wine bars; and that one time I accompanied my friend to a winery where we sampled different wines while discussing their varying flavors. But, when it comes down to it, I couldn't tell you what type of wine I prefer [I like white, but I also like red]; which winery speaks to my soul; or what type of wine would best compliment a particular dish. SO, I decided that this year, I will make more of an effort to learn about wines so when I go out I can actually order a glass of wine I like versus arbitrarily ordering a glass I pray I will like. First stop on my wine mission: BevMo! I figure this is the perfect place to start, and I think I made the right decision. I told one of the employees [not the manger- he wasn't as helpful] that I really enjoy drinking Martini & Rossi Asti sparking wine; and based on this a friend recommend I try a Moscato D'Asti wine. I think he could tell I was a bit confused as to the difference between Moscato and Asti; so he explained what Moscato is (a type of wine usually made in Italy) and what Asti means (sparking wine) then he recommended his favorite Moscato D'Asti wine [which was on sale- score!] gave me an extra $1 off coupon, told me to chill it and then sent me happily on my way. I was really impressed and will be sure to come back to this location to seek out the same employee for more wine tips. This was definitely a five star experience. read more

BevMo! - Beer, Wine & Spirits Near Me - Redlands, California

Worst BevMo ever! They made up a policy that is not a policy at any other BevMo and they will not allow you to make a purchase unless everyone with you is 21. I came in and wasted my time getting things I needed for a party I am hosting and even though I am of age I was not able to purchase anything because I had a child with me. I will be calling the regional manager to report them for not upholding the same standards as other stores and not having a notice posted because I wasted my time driving here and picking out what I needed for nothing. read more

Worst service Why have an attitude when your trying to help someone find something LONNIE Why such a bad attitude you can't help someone Isn't that your job? Isn't that what your there for? read more

Please do not relay on their wedding coordinator as she doesn't know how to communicate. We had to keep following up on our orders and calling them at all time and leaving messages, even email. One week before the wedding, come to find out some of our orders didnt go thru and again no communication from them until we had to call...awful customer service!!! read more

Terrible customer service I will never go back to this location very rude with absolutely no help thanks for nothing BevMo

8/17: Went for the 5 cent wine tasting, left with a good ol' experience. The bevmologist was super knowledgeable about the wines, and gave us a great selection of different products. Thank you to the woman whose name started with an L (couldn't read the name)! Love her! Genuinely hope her and her horses prosper always. read more

Product selection is fantastic but the service is awful. I probably could've been nicer but I don't think it's fair to be told that I'm not supposed to ask for help from the employees while doing an Instacart order for YOUR customers. I didn't see any signs saying that Instacart shoppers aren't allowed to ask for help from the employees. For me to assume that I know that is terrible. I work in a service industry and if someone needs help, you offer help. Clearly by the looks of it, I'm not the only one making this complaint. read more

Really sorry I can't give BevMo a negative rating. This really has been one of the worst customer service experiences I have ever had. I ordered online Sunday, April 5 and received a message that my order would arrive within 3-5 days. Then I received a message that "due to high volume orders" I would receive my order within 14 days which would be this Sunday. Nothing has changed in my order status of nearly two weeks ago. I just canceled my order. I ordered online from Stater Brothers and received my order within 3 days. Good luck BevMo staying in business with your lousy service. I won't be back. read more

Aka BevMo! So after being dragged to a shoe warehouse, I was rewarded for my patience by going here. Who am I kidding, I was going here with or without the Mrs. I love it. The neat thing about BevMo is you can usually find a few select variety of goods you don't find in others. The mini bottles seemed to be the main draw for me in this visit, though I did find some great beers too. Found a nice (and large!) Anchor Steam 2010 (Christmas vintage) bottle to celebrate with on Christmas. Can't wait to drink it! read more

BevMo! - Beer, Wine & Spirits Near Me - Redlands, California

I like to stop here on the way to a gathering or dinner party because someone's gotta bring the alcohol. I like that they sell already chilled wines in the fridges near the back so I don't bring a warm bottle to a party. At first, the layout of this store may be confusing to navigate, but after coming a couple of times you get the lay of the land. The employees here are very helpful and have given me advice on dry vs semi- and sweet wine, wine pairings, and whether to buy red or white wine. Don't forget to sign up for their club card, which is free, and gives you the discounted price. However, the prices at BevMo are more expensive than say, Walmart, for the same alcohol even with the clubcard discount. They don't just sell wine and other types of alcohol, but also wine accessories, unique items like alcohol-infused whipped cream, and snacks for a party. read more

This BevMo really stinks. It's easier for me to drive nearly 25 miles further to go to total wine. I've noticed that EVERY TIME I order online this store shows plenty of stock of items yet after my order is confirmed I get an email stating they're out of several items that I ordered. This has literally happened the last 7 times I've ordered online for pick up. This just gets to be exhausting and annoying not being able to get what I want. read more

Generally good selection of wine, hard alcohol, and snacks. However, there were a few specific French white wines I was looking for (far more reds than white) and it was absolutely impossible to get assistance from a member of the staff! Pretty reasonably priced, though it would be nice to have a few cheaper wine options available as well. read more

BevMo! - Time for the holidays - Beer, Wine & Spirits Near Me - Redlands, California

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I'd give 1 star if i could... Very rude older lady at the registers. Even if you don't buy anything she asks for id? Has never happened before.. She alwas made smart and disrespectful comments under her breathe. Don't come here no matter how desperate you are. read more

If you're looking for a great selection of alcohol and a decent amount of cigars this is the place. I went in and was greeted and assisted by Jules and Trevor and both were extremely professional and helped me find the right amount as well as variety of drinks and assorted cigars. Very pleasant and positive attitudes. Can definitely appreciate great service when it is given. Thank you guys for your help. Will definitely be using this location again. read more

Do not shop here, they waste your time and do not label things properly. I will find a new place to shop. read more

BevMo! - Beer, Wine & Spirits Near Me - Redlands, California

Great customer service. Cashier was so helpful suggesting to sign up for membership and saved me $10 on my purchase. What a deal. Found a hard to find item the Metallica Whiskey "Blackened " and it was a perfect Christmas gift for my husband. read more

We went with Bevmo Redlands for our wedding liquor and found it SO easy to work with the staff. They helped us pick our wedding wine and liquor selections. I must have spoke to them on a weekly basis and EACH time I was met with kindness and all my questions answered. It was very easy and smooth coordinating with them. I HIGHLY recommend this location for any big event! read more

Isaiah has great customer service. Pays attention to detail and actually cares about the customers. Should train everyone like that because he just got my service from now on. read more

I have been shopping at this BevMo for a long time until they jacked up their prices. A handle of Woodford for $64.99 so I drive 20 miles to a total wine and more and buy it for $ 49.99. THats $15.00 less!. The comparisons don't stop their either. I can buy my alcohol at Stater brothers which is also less than BevMo. The point is if you're shopping at BevMo it would be wise to pay attention to what you're paying. read more

All five stars go to Isaiah, he went above and beyond assisting me with my order. I didn't feel rushed or like a bother to Isaiah, like I did with the other associates. Give this kid a promotion it's well deserved! Very knowledgeable with all items and their location in store! Thanks Isaiah you we're great! read more

First time here and I love all the choices of alcohol. Some choices you can find better deals at liquor store. What I came in for it has a good prices on. The line was long but it was Saturday evening. The clerk Ricky he was so helpful and took the time to look for bevmo card for us. He checked boxes and truly wanted us to get deals. And even had good recomendations on what to mix it with. I am totally coming back just to see what else Ricky recommends. Very good customer service overall. read more

When did BevoMo become -Mo? Toothpaste and all the milks?! Seriously I came to BevMo not Walgreens...right?...

They were out of a lot of items I was looking for. The service was bad. ( not helpful at all) There were several isles that you couldn't go down because there were boxes and equipment everywhere ( if they are working on restocking or whatever... shouldn't that be done in the off hours?!) and the last thing that really made my experience bad was an item I was buying came up a different price as advertised. The employee told me I was wrong. So I bought it at the price ( which was a sale price but not as low)shown on register and after I got my receipt I went back to see if I was wrong.... I was NOT!! I took the tag that had the item and the price ( which was $5 less!) to the employee and she had to show her manager who corrected the mistake. She did not apologize. Why couldn't she have just gone back to where the item was in the first place to check to see the price? She should have given me the benefit of the doubt. This store needs to really up their game in customer service. read more

I love getting my booze from BevMo! They always have top-notch staff that is always willing to help and I really appreciate that. On top of that their selection is pretty incredible no matter what you are looking for. And if you want to try something new and want a recommendation all you have to do is ask. Thanks! read more