This complaint is for event ordering... BevMo has this great program, where you can try wine and a wine specialist will help you make the right selection for your wedding.. or so they say.
I happened to come across DC, who seemed a little out of it when I first booked my appointment for a tasting.. He was insistent they could only do it Monday - Thursday and during the day.. Guess what people work, as if it's not difficult enough to work and plan a wedding. We agreed upon a date, but luck would have it I had to reschedule and because I travel for work they only days I could do were the weekends. DC being reluctant finally said, not him but the other wine specialist would be there on SUnday and we agreed upon a time when they would not be so busy.. Well we get there and there is no wine specialist at all! It is two young ladies who know less about wine than me. They were very nice and tried to ask what kinds of wine I liked, and called DC to get suggestions.. We began the tastings and all the recommendations were horrible! They both then told us to pick which bottles we wanted to try.. Note: AT NO TIME DID THEY SAY THERE WAS A LIMIT ON THE NUMBER OF BOTTLES!! So the opened the others, but I really wanted a white Sancerre, which when they called DC, found out there is one in our price range, but they were out of it. They assured me, he would call when it came in that week so I could come in and try it. After trying to not so great whites, we decided to not open any others and wait for the Sancerre... That following Thursday I called, and of course DC was at lunch, at 2 in the afternoon.. I asked the customer rep I spoke to, to have him call because I still had not heard back.
Well of course message is not passed on correctly, and DC calls me the following week saying some random note to call me about a Sancerre.. I finally talk to him and explain that I was told we could try it.. Right away, it starts well it depends on how many you guys already tried.. I asked what do you mean, as NOTHING was explained to us.. He goes well we have a limit.. and I said well you promised to have a wine specialist.. to which he proceeded to make me feel bad that we had agreed on a Sunday- BUT remember he had agreed. So said would call me back after checking the number of bottles.. I get a call from Eric the assistant manager, who proceeds to say sorry can't open any more bottles. I explain the sitaution tohim, and ask do you really want to lose over 1k in sales, because of 1 bottle. He seemed to be surprised it was 1 bottle and put me on hold.. Comes back and agrees. Says to come on Sunday (which I checked again if that is okay) and they would open it for me.. Why in the world do I have to go through all this effort because the people there are incompetent.. I will take my money else where!!! read more