I was in need of a fridge and the lady that works there has the worst attitude and I've never been…read moretreated so poorly in a place. I had to pull up in the handicap spot because I was getting a fridge and didn't know where to load it so I went back to look at the fridge and then come pay for it she talked to us so rudely and yelled to move it and I was in a car accident with a brace so I couldn't walk far she yelled at us to move and there wasn't any customers there or anyone in the parking lot and yes I do understand I couldn't park but there are others ways to talk to someone she did not have to be so rude like that and make my minor child cry in the car walking out. I have a big family and My family shops there a lot and has always purchased appliances there when we were in need of something. I've never had a experience this bad I mean if you don't want to work there or around people find somewhere else to work. On our way out the man in the front in a recliner shrugged his shoulders. There are ways to talk to someone and ask questions. What's wrong with saying or asking "hey do you mind moving your vehicle you can't be parked there?" That would have been a better way of talking especially with minor children around.

Great store! I had a blown out 40 gallon gas water heater and needed one by Sunday. I got in…read morecontact with Ryan Brown and he said they could get me one for a great price! I was able to get a brand new water heater for half off of retail price! Highly recommend!

Attempted to use a manufacturer's coupon for Select Kaytee Bird Food along with Ace Reward points,…read morecashier refused to take the manufacturers coupon, store brought up possibly two managers to tell me that has always been the policy - one coupon per day. The Kaytee coupon only says it cannot be used with any other coupon excluding Rewards - stated on the coupon I received from Ace. When I asked why they sent me all these coupons, the responses was to keep me coming back. Thanks for your honesty, but your refusal to honor the manufacturer coupon ensures my business will go to the Ace Hardware on Brown's Bridge Road. This is not the first time Lakeside Ace Home & Hardware have argued against honoring manufacturers coupons. Fool me once shame on you, fool me twice shame on me. So, I need to stop supporting this particular local establishment

OMG slow never has what you need. Can't even cut a key that works. On top if that they need to get…read morerid of their snooty attitudes

They are always been helpful, and have been going there for years. But overcharging on propane…read morenow, bcuz storm is coming is not right. $5.00/gal is expensive when everywhere else is under $4. They didnt use to do that.

I am currently not steady on my feet due to a recent car accident. I entered this store to purchase…read moresomething and a fairly big dog ran up to me and jumped on me, knocking the wind out of me and nearly making me fall. I had a terrifying moment and when I mentioned this to the lady at the register, all she said was that the dog does this sometimes. I am appalled that this happened and could happen again, especially with someone with a disability or an elderly person. It is a matter of time before someone gets knocked down.

This store sucks! Never have anything that you need or want but have plenty of junk. Tools are…read moreso-so, selection is slim to none, associates are clueless and that's if they even acknowledge you. Coupons are worthless (see above comments about inventory and selection). Save your time and money and shop Lowe's or Home Depot.

The only reason to give this store even one star is so I can leave a review. There is a bright spot…read morein this location, her name is Alexis, and I can only hope she finds another place to work, because this location is certainly going to be an albatross around her neck! When trying to make a purchase we had to go from Buford to Gainesville to buy, from the manager on down the staff is incompetent and not at all well trained. Instead of providing customer service and solutions, they failed to comprehend how frustrated we already were, and only escalated that situation. The manager was openly rude. And he was that way towards me from the moment we arrived in his store. When we finally, after several hours, were able to finalize the purchase, we were left to load a very heavy toolbox ourselves, well except for Alexis... she did come out to assist. Avoid this place if you can!!!

Fix your hours on your website. Don't have somebody drive hours out of their way to get to your…read morelocation to only be closed.

Pretty standard one here. I was in and out of the store. They were helpful with a few tools. I…read morewould say the selection was decent in my opinion. Now the price is a little high to me as well

Can't reach anyone there. Can't reach there website either. And they have charges to my credit card…read morei didn't authorize.

Hi guys, I made a tool purchase at the IWF in Atlanta on August 26, 2016, Order: #10-1181 that will…read morebe shipped to Miami Fl. but I don´t have any information regardless the shipping company nor the tracking number or when it´s supposed to arrive. Can you provide me with this information in order to track the cargo and have a notion on the delivery date. Thanks for your time. Alejandro Travieso. traviesorago@yahoo.com supertravieso@gmail.com

The title of this business is misleading. While they do have a large selection of windows and doors…read moreand other building supplies, most of their really cheap stuff is surplus that is stacked outside in the weather. It's only a few hundred dollars cheaper than retail, and most of it has some damage, bugs and debris and has been sitting in the weather outside. It's not stored properly. secondly, if you buy something that is "brand new but not used surplus, it's actually not much cheaper than Home Depot and it has no return policy. We bought a door and a window that cost us almost $2000. It was literally only a couple hundred dollars than Home Depot. we called them one business day later and said we needed to return the window because it was not gonna work. They would not allow us to return a brand new window that we had just bought one business day earlier. They did offer a store credit, but what good is that when you have a window that you cannot use? buyer beware. I would not buy anything from these people.

Contacted company to make a credit card purchase so my contractor could pick up my doors. I was…read moretold they can not take a credit card payment over the phone as their system doesn't allow it. What kind of business doesn't take credit cards over the phone? This poses a great problem.