Waited eight weeks for them to deliver and install an almost $10,000 LG refrigerator and they didn't show up for the confirmed delivery date and gave no call no advanced warning nothing. I was a contractor for over 35 years and I've never seen such horrendous service. Do not buy Appliances from Lowe's I called Home Depot and it will be here in 4 days read more

Fix your hours on your website. Don't have somebody drive hours out of their way to get to your location to only be closed.

Pretty standard one here. I was in and out of the store. They were helpful with a few tools. I would say the selection was decent in my opinion. Now the price is a little high to me as well read more

Ordered a fan online and they sent the wrong fan. Tried to return the one they sent and exchange it for the one I ordered and they refuse to do it saying I need the receipt for the fan I'm returning. Y'all sent the wrong fan read more

Opened a credit card with them because of NO INTEREST purchase offer. I woke up the next month being charged interest because Synchrony bank charges their own interest. Which no one told me when I opened the account. Besides that, I had two different purchases with their card, and I've been trying to pay off the one that expires first just to find out that no operator that I talked to was actually allocating my money towards what I asked them to. So I'm here almost out of time with still a high balance because their bank customer service can't do what you ask them. DISAPPOINTING. Going to cut the card in half and set it on fire after I pay off my balance. Save yourself the trouble and DON'T OPEN A CREDIT CARD WITH THEM read more

Don't buy Pella windows along with installation from Lowes. Paid 10k for the widows and had to wait about 8 weeks for them to be manufactured. Had to wait about 3 weeks for installation. One window out of 14 was measured incorrectly. 5 weeks later still waiting for the window to be installed plus repairs are needed around 3 windows. The job the installer from Incrediable Installation was horrible. Told the company this guy would not be allowed back in my house. The aggravation to get these windows install is not worth what I paid for them. Lowes does not care! read more

Lowe's Home Improvement - Window was measured incorrectly. This is what I was left with until the correct window is installed.. - Hardware Stores Near Me - Gainesville, Georgia

I have been rebuilding my front porch on my home due to rotting wood. Lowes #1925 has been by go to store in Cornelia Ga which is almost 14 miles away. Many times I have gone to the store purchasing items sometimes duplicates, sometimes needing more, items not needed, too many etc. My Lowes card has been the primary source of purchasing items but sometimes I have forgotten my wallet so I paid in cash. Today June 9th 2024 I am almost finished in rebuilding my porch and I needed a few things to paint the floor with non-skid paint. I'm 70 years old and afraid of falling on wet or icy surfaces. The reason I want non-skid paint. I gather some items that I knew I wouldn't need to complete my project. Several Items were returned with no issues. I have other items to return but am afraid they will be stolen as well by Lowes #1925. 2 items a sanding sponge and Mini wax wood hardener were issues. I had bought 3 cans of the wood hardener at various times. The csr told me he couldn't find them to return with a receipt. Informed the clerk I had some receipts in my vehicle and receipts at home. Most often I used my Lowes advantage card but at times I paid cash due to leaving my wallet at home. No need to drive 28 miles round trip when I had cash in my pocket. I took both items back out to my vehicle and started looking for receipts. I remember the 2 items were purchased at the same time but I found a receipt showing the mini wax wood hardener. The sanding sponge was not on this receipt even though I clearly remember purchasing the wood hardener, sanding sponge and a few other things at the same time. He never said he needed the exact receipt only a receipt. I took the wood hardener with the receipt I found back to the return desk. Even with the receipt he couldn't find them. Lowes camera caught me twice entering the store with the wood hardener $19.98. The store manager acknowledged that the cameras recorded me twice entering the store with the wood hardener but the receipt I found in my vehicle showed returned. Obviously it was not the right receipt. The store manager refused to hand me the wood hardener backing away when I reached for it. Stating the receipt I had provided showed returned. OBVIOUSLY THE WRONG RECEIPT. Refused to give me my wood hardener, store credit for items I intended to purchase to paint my porch floor. It is an undeniable fact I walked into the store twice with the $19.98 wood hardener. Why did she refused to let me leave with an item that cameras show I entered the store twice? Why did she not tell me to return with another receipt ? She never asked me if I had any other receipts. If she had I would have told her I in fact had other receipts at home. It was my intention to take the wood hardener back home and look for another receipt as well as make my purchases for the day. Perhaps it was the way I was dressed. I had been working on my porch and my clothing showed I had been working. I'm not some derelict. I am in fact a 70 year old honorably discharged Vietnam Era Veteran, never been arrested and in my life I have received 2 tickets. One when I was 19 years old for speeding and one for being on my cell phone. Georgia laws regarding cell phone is different than Texas where I lived for 25 years which allow you to be on your phone if you are stopped. I'm not going to get dressed up to go to Lowes and come back home change clothes to continue working. Needless to say I was furious and the cameras will show I was furious. She stole from me and smiled about it. Let me tell you what this has cost Lowes. The wood hardener was stolen from me by the female who claimed to be the store manager and it is my intention to let everyone know what occurred. Tile has been ordered to tile my kitchen floor. Plumbing has already been installed to switch from an electric stove to propane stove. I'm merely waiting for a phone call the tile is in . It could be next week or a couple of months from now. The tile is from Italy. I need a large quantity of the tile so I'm not going to run to different stores piece meal the tile . I want the same run number for color uniformity. These are the following items I intended to purchase from Lowes #1925. backer board waterproof 35 pieces 24.98 =874.30 backer screws 3@ 34.98=104.94 backer tape 5@ 7.88 =39.40 ready mix mortar 4 @ 32.99=131.96 ¾ round white 8 ft 7.84 =54.88 Unfinished 3/4 round 8 ft 6.88 =48.16 Grout 3 @ 34.98 =104.94 Tar paper 2 @34.98 =69.60 Propane 30" 5 burner self-cleaning air fry $2000 $3428.18 read more

horrible spent 1100.00 for new washer delivered and never work they won't take my calls or respon. I have called corporate to open a cas! don't shop here joe piazzota will not answer phone. he is the store manager read more

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Mask for all employees are an option. Many employees do not ware masks... the one that do, ware it underneath their chin. No wonder conceptive have a huge failure rate in this community... if you can't ware a mask correctly... (think about it) Bottom line: not impressed with this location. read more

Lowe's Home Improvement - Lowes - Hardware Stores Near Me - Gainesville, Georgia

Tanya was the bomb!!!!! Tanya works In appliances. We purchased a Whirlpool gas dryer to take to my moms down in Doraville. They had 1 in stock in the box & Tanya was great! Fabulous customer service and so informative from beginning to end of purchase. I highly recommend Tanya! read more

I needed a new lawnmower they told me they had the one I wanted in stock. I show up we go to look and behold the 4 lawnmowers they had in stock are gone But still show availability in the system. I Asked to talk to the manager the Associate does that for me to find the missing lawnmowers they have One in stock in the back I say great and get ready to purchase when I am told they can not sale it to me because it will be a liability because the mower was on a skid and not in the box. A little Frustrated at this point I ask if they can cut the $200 price down on the same but smaller mower they tell me no so I kindly thanked them for my time and I will be going to a different location to give them my money for a lawnmower. This location was terrible manager was rude but my associate was very kind. read more

Murphy a so called "manager" lacks so much training in customer service. He is rude and doesn't take the time to listen to your needs and concerns. We bought a washer and dryer and the dryer wasn't heating we had to get a replacement and that replacement wasn't working either. One of the delivery drivers told us they were just pushing stuff out of the warehouse and Lowe's hasn't made any of this right. One of the girl managers said she would give us a $100 off and I haven't seen that or my refund for the dryer. Poor service. read more

Purchased a craftsman 46" riding mower. Got home to unload mower and battery was dead. Called customer service to get a replacement battery and was told that I would have to bring entire lawn mower in and return and purchase a new one. (They can't exchange battery!) This all happened after the fact that I originally purchased a 42" mower and went to load it to find out it had been used. Did not want used or discounted mower so I upgraded to a 46". Still can't exchange battery. NOT HAPPY!!!!!!! 45 minute travel time one way. read more

This store here is terrible they just rejected a rock load that I drove a hour out to get it to them an they turned me around

I wouldn't even give them a star I've waited eight weeks for a fridge-raider and they tried to deliver it separately six different times when I told them I wasn't home now they are five hours in to their four hour window when they were supposed to be here and they keep telling us wait 45 minutes and call back I don't have all day to wait on y'all. This place is a joke. If you buy anything you might as well take it with you otherwise you're gonna be waiting forever read more

Worst customer service amongst all home improvement stores. Ordered 2 doors for my outside garage from a Bill, and I always got the run around until 4 months later when he tells me they're no longer available, unbelievable, they held $2k of my money for that long. Never again read more

They lied and never tried to fix it. I bought a $999 dishwasher on Memorial Day. Was told by the associate, Zack, that if I purchased a water line, the installation was free. I did (for another $21.98).The machine came 6/12/21. No installation. They simply dropped it off. The delivery person showed me an email he had received where it said I cancelled the delivery scheduled for 2-6pm on 6/12. I never cancelled the delivery. The delivery truck pulled in at 7:41pm. (They are contracted by Lowe's and called to see if I still wanted the machine). I paid $30 for removal of the old machine (thinking they would uninstall when they did their complimentary install). Wrong again. I called and talked with the manager of the day yesterday - Murphy. He said the install would be $139 more and he could not give me the install I had been promised. Too bad I can't give out zero stars. read more

Horrible customer service. We have had issues with our new washing machine for almost a year. It has been worked on 7 times and hasn't been fixed. Lowe's customer service scheduled us another service last Saturday and nobody ever showed up. We called Lowe's and they said the service provider they scheduled the service with is only open Monday-Friday and they scheduled it for a Saturday. We will never buy another item from Lowe's again. Wishing we had went elsewhere to begin with. read more

Worst Lowe's ever. Bought a washer and dryer with pedestals. When they delivered them, the pedestal was all dented so they installed the washer on its pedestal and the dryer by itself. They said they would come back and install the dryer pedestal. They brought the dryer pedestal back finally but broke the washing machine installing the pedestal under the dryer. They kept telling us they would get someone out to fix but never did. I had a dishwasher on order as well, it took me 3 calls to cancel that. Last thing I wanted was them breaking my sink while installing the dish washer. I will never buy anything from them again!!! read more

I would give them zero stars but Yelp makes you give them at least one. No customer service. They even said they didn't have a clue about a question. And didn't offer to find someone that could help. read more

I placed an order online for curbside pick up. They notified me that is was ready. I pulled up and called the number on the sign. No one has answered for an hour. I stopped an employee walking on the sidewalk and he said he would see about it- nothing happened. I would have just left but I paid for my merchandise online and what an ordeal to get money refunded if they won't even answer the phone. I am thoroughly disgusted. read more

Slow as Christmas for pickup orders. Obviously not a priority for them. They take like 8 hours to pull the order then it is always missing some items. read more

Only reason I''m giving 3 stars is because of Dan in their kitchen cabinet department. Dan has been extremely helpful in assisting us design our kitchen. The store gets ONE STAR because of their phone system. Maybe it's not so much the phone system as the people who are supposed to answer the phone. read more

Worst customer service ever! No sense of urgency from any departments. Don't go to this Lowe's.

I have to say : I rarely post reviews whenever service / goods are within expectation, more or less; however, the delivery service employed by Lowe's gave OUTSTANDING Service and was very praise-worthy while delivering, unwrapping, swapping out and installing our new Whirlpool refrigerator-freezer !! The Customer Service in the Appliance Dept. was also very professional and on-the-ball. The 30 minute 'heads-up' courtesy call while the delivery truck was nearing destination makes a huge difference in preparing the customer & premise help since, oftentimes with a new refrigerator, the delivery replacement is trading out an often broken old refrigerator full of perishables that needs quick emptying and removal, plus a plumbing cut-off valve must be quickly located for ice maker water tube disconnect. I'm in the logistics/customer service industry, and I don't know why more delivery services don't communicate as efficiently as this one. Exceptionally Excellent Service !! read more

Warning!! Do NOT shop at Lowe's, and DO NOT buy Samsung appliances. I bought a true piece of crap Samsung French door fridge from Lowe's and paid for the 5-year warranty, based on the salesman's promise that if there were ever a problem that couldn't be fixed after three tries, Lowe's would buy it back for what I paid. So... I am currently waiting for the FIFTH ice-maker replacement... and Lowe's will not honor their promise to buy back or replace. LOWE'S LIES!! And Samsung builds HORRIBLE REFRIGERATORS. Lowe's and Samsung, hear me clearly... I promise to ruin your reputations with every contact I have if you don't completely replace my terrible Counter Depth French Door 'fridge purchased February 2015. FIVE ice makers and no satisfaction... RIDICULOUS. I have over 2,000 customers of my business on my email list... and will send these gory details about your shoddy service and products to every one of them if you don't make things right IMMEDIATELY. read more