Absolutely horrible, dishonest, deceitful and just plain unethical & uncool!!
I'm usually someone who doesn't say anything unless I have something nice to say, I was raised well. In this case, they deserve to receive what they've achieved and the truth speaks for itself. I wish there was a -10 star rating for these clowns!!
I purchased a used 2010 Ducati Streetfighter S with 10,550 miles that they were selling on consignment for a customer. Kevin Mooney, the salesman seemed like a great guy, very personable and a brother, so to speak. He totally lied to me well over a dozen times about the bike's service history and it's appearance vs. reality as he's dishonest, shady and he lied to my face multiple times!
The bike was purchased on June 30, 2018 and on September 1 when I finally received the records & service history of the bike, it came to my attention that the bike was now 3,500 miles past the major, required 7,500-mile DESMO service!!! I was told everything was up-to-date and no services were needed and that they knew the bike well since it was purchased there new and they had done all the services and work on it.
I first called about the bike on June 21, stopped down to see it on 6/23, then ride it on 6/26 and purchased it on Saturday, June 30 with a cashier's check for the bike a Ducati Performance Carbon Fiber Dry Clutch cover & hardware and all taxes & fees.
Kevin assured me over and over that he'd get me the information & service history. No response to my emails, my text messages or anything else. Finally, I emailed service directly and was sent the few records they had along with a "pre-sale" inspection summary from June 19 which I did not see until 9/1/18.
This pre-sale summary document from 6/19, (that was prepared for another customer who looked at the bike the week prior to me), VERY clearly indicated that the 7,500-mile DESMO service had NEVER been done and was needed immediately. The Service History they had actually had no history of service!! I was lied to by Kevin at every turn to make a sale.
Kevin knew how important it was to me that my first "exotic" had all its major services and everything done, never mind the fact that this bike was 3,000 miles past the 7,500 mile service when I purchased!! iI the interim, before I found out from the service department that it had never been done, I put another 500 miles on the bike!!! NO concern for customer safety, satisfaction and zero concern for doing the right thing. 3,500 miles past a major service interval puts the bike and MY life & safety at risk. Not Cool!!
Unethical, inexcusable and they will never get another cent for me, caveat emptor, I should've marched into the service department day one and demanded the service records.
Comments like "We're not trying to screw you over" & "well, it hasn't blown up yet ", "Dan (Sales Manager) quit and he screwed it up", to other ridiculous things are all Freudian slips and should've indicated that they weren't on the level.
Even the carbon fiber dry Ducati performance clutch cover that I ordered through them (to give them some more business) and paid for with my cashier's check for the bike purchase, took 5-6 weeks to get as they jerked me around and tried to tell me "you didn't pay for it'. Yes, I did MF'ers!!!
Their $250 safety and inspection and set up fee that I paid for in good faith is total BS as well. Watery gas, loose fasteners, 20/22 psi tire pressure, etc.... NOTHING was done and if they can't inflate tires to proper pressure, then they shouldn't be working on motorcycles. Safety hazards abound and I pity any newbies or non-mechanically inclined riders.
Sure, it's a consignment bike that they just wanted to unload it and make their 20% fee or whatever it is, of course they don't care. They also swiped a full set of Evotech Fame and axle sliders off the bike as well as some other schwag because, why not? Let's steal some crap off it before we sell it...!!
Yep..here's another customer's experience for reference: https://www.bbb.org/us/ca/los-angeles/profile/motorcycle-dealers/beverly-hills-ducati-1216-13123875
Also, it took until October to get my registration and my title from DMV, after I threatened legal action 2 occasions. Some reviewers have waited many months to years for their title per these reviews.
I'm in my 50s and have been riding motorcycles for over 45 years and I have been a licensed expert road racer for over 25 years, I work on all my own motorcycles and my cars, I am a gearhead, a mechanic and my day gig is in biotechnology & biomedical research. I work on all my own toys unless I do not have the tools or equipment to do so in my home garage.
Go Somewhere else!! If this review gets even one person to go somewhere else, then justice will be served. I've never trusted dealers because they're shady as hell, and these guys, take the cake!!!
I'll be updating with a URL so anyone interested can read all the gory details!! read more