Unfortunately, while the service and work done by all the professionals in this place is superb, I have to be sure to stress the lack of consideration for their clients. I am someone who drives from over an hour away to come here to get my eyebrows done, based off of a recommendation from a friend and then became a returning client because I loved the work they do. While the long travel has never been an issue to stress about, seeing as I always plan my days accordingly, today I was treated with nothing but disrespect and lack of empathy. While this appointment of mine was made sometime ago, I actually came in early just to see if maybe Daisy was running ahead of schedule. If not, I had no problem waiting in my vehicle since it was I who arrived before my scheduled appointment. When I walked in 45 early, I was told that the appointments all have to be on time today as it is so busy. No problem, I was beyond understanding because again, I was the early one. Other than being told I would have to wait for my scheduled time, nothing else was said to me. I go outside, catch up with emails and wait forty minutes. I then (five minutes before my scheduled appointment) walk into the business and am told that Daisy is backed up and won't be able to see me today, and the other women that work though are very nonchalant about exposing to me that the scheduled 10 am appointment ran over a half hour late, so without a choice everyone else has now been pushed back. What?!? This makes no sense whatsoever! How can someone else's lack of sense of time affect me? Why would that be an issue that I would have to suffer? How is that fair? And please tell me in what other places of business is this acceptable?!? I think the dismissiveness of the employees, along with the fact that no one chose to say anything the first time I walked in, leads to an experience which is beyond unprofessional. Do not get me wrong, I know things happen (traffic, work, kids, etc.) and by no means am I saying this to be unsympathetic, but at the same time, it's communication with your clients. If you truly value our business, than a simple text message or phone call explaining the delay is not too much to ask of someone who has been a client for years. On top of that, I had ALREADY given them the opportunity to be upfront and tell me about the delay the first time I walked into the business, 45 MINUTES EARLY! And to top it off, each employee just brushed off my frustration, which believe me is the icing on the cake. It's one thing to make a mistake, it's another to show a lack of remorse, which is something very small to show you value your clients. For that reason, I felt the need to share this unprofessionalism which I was not only subjected to today, but anyone else standing in the waiting room who will either have to wait or leave due to one client's lateness, which then trickled down to affect several other clients. I know when I have been late to appointments, I have had to reschedule, without option. And to be honest, I've had no choice but to be understanding because what makes my time more valuable than anyone else's?!? Unfortunately though, here at Beverly Hills Aesthetics they don't feel the same way about valuing each and EVERY client! read more