My husband and I have been customers of Beulah Custom Cleaners for over the last two years. We have regularly had our alterations and dry cleaning done with no issues - until today! Today, Beulah Custom Cleaners not only ruined a $70 pair of pants, but I paid for them for their hack job while receiving the worst customer service EVER!!!! Customers BEWARE! Your wardrobe could be next.
On November 15, 2010 my husband took in 3 pairs of pants for alterations; one pair of tuxedo pants hemmed, a pair of Anne Taylor gray slacks and a pair of Anne Taylor black slacks to let out the hem on the pant legs. Once at home, after my husband paid and picked up our alterations, I noticed that the black pair of Anne Taylor pants were in fact not altered as requested and paid for. Instead of letting out the hem, Beulah Custom Cleaners took in the waist line of the pants significantly; which was not what I paid or asked for.
On November 29, 2010, I returned to Beulah Custom cleaners in an attempt to fix/reverse the damage to the brand new pair of pants I just bought. Upon arrival, the seamstress/cashier looked up the receipt from the week prior which clearly states the 3 alterations requested. Despite, this proof of purchase, as well as only a weeks time difference, the cashier/seamstress said there was no proof that the pants that I brought back were the ones on the receipt. I had no high expectations that this cleaner would actually pay to replace my brand new $70 pair of pants due to their negligence, I was rather hoping for an apology/acknowledgment of this mishap, as well as an attempt to repair the damage if possible.
Instead, I received the opposite. I was berated by the two cashiers on duty. They went through their log and pulled up a receipt from alterations in July for a pair of pants that the waste was altered for. I told the cashier/seamstress that the pair of pants in question was from the receipt they had from November and that I have, up to this point, been a loyal customer and just wanted the damaged fixed. They then accused me of trying to pull some kind of fast one on them, instead of acknowledging their mistake/butcher job. The cashier told me she remembered my husband's tuxedo pants, but was in the back when the ticket was actually entered in to the system -- convenient amnesia. When I called my husband from the cleaners, he informed me that she in fact the women that took care of our order that day. I told both cashiers that I would have my husband come by later to discuss this matter. I grabbed my pants from the counter to head out of the store, when one of the cashiers ripped the pants out of my hand and demanded my husband come get them. I told the cashier that I would call the police if she didn't give back the merchandise that I paid for. Who knows what would happen if I left the pants with them again; they might take up the hem and insist it was from a ticket from last May. I took my pants back from her and stormed out of the store both angry and confused by what just happened.
Not only did I pay Beulah Custom Cleaners to destroy my pants, they also insulted me in process by questioning my intentions --- which by the way, was to fix the hack job they created! Unbelievable!!! Find another Cleaner/Seamstress! read more