Ok so this is really like 3.5 stars but I hate to round down. This Best Western does the absolute best it can with what it has to work with and is a solid value for the price. The pros: - Staff is very attentive, friendly and helpful - Rooms are clean and reasonably spacious - Rooms have been updated recently - Beds are comfortable and sheets are fine - Fair amount of basic cable options - Breakfast is good The cons: - Building is old and I don't personally love the motel system - Pillows are really awful. They are half size and lumpy - No coffee makers in room (why?????) - Clientele is. . .mixed. On the plus side, no obvious drug deals, so better than any place in Amarillo - Water pressure is low and water smells of sulphur, but that's not really the hotel's fault read more

Booked a room here because out of the 2 hotels in the city this 1 looked the best while I was in town for training. Gir to the hotel and check in was pretty quick. Got my room and it was actually really nice and looked newly remodeled. Set my bags down and left to eat. Got back and tried to mess with the TV and couldn't get it to work properly and there was no Netflix even though the controller had it. Wish I had brought my fire stick! And for some reason it wouldn't cast from phone to tv! Went out and drank near the pool with some coworkers. Place is pretty well maintained. Also sign at the registers say they will not allow locals to stay in the hotel? Curious! Bed was decent but the pillows were small. Shower was nice a walking shower with plenty of room. If I ever had to stay again I probably would hope they fix the TV problem though. Almost forgot breakfast they have a free breakfast and that morning it was chorizo and eggs I usually dont like chorizo and eggs but it was pretty good! And self serve waffles TV 1 outa to 10 just cause it was a new Philip TV Bed 5 outa 10 Shower 8 outa 10 Patio 5 outa 10 Breakfast 5 outa 10 read more

I wasn't sure what to expect, but I was pleasantly surprised. I felt a wave of relief at check-in--the staff was very friendly, the lobby was clean, organized, and smelled good. I parked right in front of my door, and while I had my reservations (it's been a while since I stayed in a motel), the room exceeded expectations. It smelled neutral, the carpet looked new, bathroom was spotless--no dirty grout or stray hairs. Shampoo, conditioner, soap, and a blow dryer were all provided. I was woken by sirens during the night. The front desk explained that, due to the location off Hwy 29, wrecks are pretty common in the area. Breakfast was another pleasant surprise. The area was clean and well-kept, and an employee even got cereal and milk for my child. As guests left, he promptly cleaned and reset tables for the next group. The motel is conveniently located next to a gas station in case you need anything. The pillows weren't my favorite, but they were fine. I did feel the price was a bit high, likely due to camp season and the property's close proximity to nearby camps. All in all, I'd stay again. read more

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Everything super maintained very clean supper friendly staff. We checked in for 2 nights with our 2 small dogs. Bed and pillows were great. Cable tv nice well maintained pool. Very reasonable and right off the highway. read more

I have not been here in 8 or more years. The motel has been remodeled. Rooms are very nice and well kept. The pool area is nice as well. I recommend. read more

I was shocked at the wonderful accommodations and service at this establishment. Linda was a gem to great us, and made our stay so wonderful. The breakfast served here was one of the best and personal touches that made this work trip so much better! read more

. We have traveled a real lot to smaller Texas towns, for 45 years or longer. Working, hunting, vacationing, fishing, events, etc. Recently we spent some 4 days in this motel. This is absolutely the best maintained, best run small town motel I know of currently. It is fresh, spotlessly clean, all ice machines work PROPERLY, the desk persons are nice and helpful, parking is spiffy and safe. Area attractions are very near, as in 10" or 15" drives in beautiful country. In my 80th year, I can recall way back when places like this were not rare. Sadly, that is no longer the case. When I return this Fall, I wouldn't even think of staying anywhere else ! The owner is on-site, and is both responsive and friendly. Please try this iconic jewel of a modernized "anachronism"; such a pleasant retreat for traveling visitors. Rick . read more

Hotels with pools make me happy. They have a great pool area for lounging. My friends and I road tripped specifically to find an abandoned bridge with a swing on it. Which we found! Friends also enjoyed the museum across the street. Hotel looks better than the few others around almost new. The rooms are big enough for a party of 4, **5**. I wanted to throw a lamp at one of my friends, might have missed, luckily another friend saved her butt. Breakfast was included with also makes me happy. If you happen to stumble into this town, I highly recommend Best Western... it's the Best. read more

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My first hotel review. My girlfriend and I rolled into town, late, to spend the night. The hotel's website said they didn't have any rooms available, but I called ahead and they did. Rooms were nice, clean, and furnished with a microwave, fridge, and TV. The free morning breakfast was much better than 90% of the other hotel breakfasts. A very nice man asked you what you'd like and serves it in a quick and professional manner. All the employees were nice, well presented, and professional. Front windows were nicely painted for the spring time. We only stayed for one night, so I didn't get to see much of the hotel, but if I'm back in the neighborhood I'll definitely be stopping by. read more

This is a hidden gem in the hill country not far from lake Buchanan. Very clean which is my first priority! The staff are all friendly, helpful, and professional. They have a cute and peaceful pool area in a nicely landscaped courtyard. (The front could use some 'curb appeal' but the back has it.) They have a FULL breakfast daily served with a smile and friendly conversation, complimentary bottled waters for your room or on the go, and they are pet friendly! The price is reasonable and I highly recommend!! read more

Very upset about the curt and condescending attitude of the blond female employee with long curly hair at the front desk. I entered the foyer and was met with a stone face that gave no greeting. She stayed seated with a scowl during our entire conversation: Me: Good evening. I believe I have a reservation tonight. Her: No you don't. We're booked. Me: Really? I think we do. She: What's your last name? Me: Diaz She: (quickly) You don't have a reservation. Me: Oh. Let me get my reservation printout. (I retrieve it from the car and hand it to her) She: See here? Your reservation was for March 29. Me: (Reading the printout as she was correct) Oh. When I called 2 weeks ago I told the employee the reservation was for April 12th. They made a mistake. She: That was two weeks ago. You can't get your money back. Me: Wow. Is there... She: No. You were a no-show. You wont get any money back. Me: (waiting for any other options) She: (turns away to computer screen) She didn't give me any empathy nor any recourse which I could pursue. $178 for one night gone. I understand policies but she was rude and dismissive. I've worked in customer service for years and this abrasive interaction angered me. Best Western, I hope you look into this because your employee's bad attitude and horrible customer service skills will cost your company customers. I've stayed with yall before. I want to stay with y'all in the future. I hope you look into this and make it right. read more

Super accomodating! Rolled on right at midnight and was welcomed with a smile by Lucy, the night clerk. Now, can we talk about breakfast! Linda takes "service with a smile" to heart. Greets everyone, asking "what can I get for you?" I requested bellpepper free eggs and was brought a plate FULL of delicious fluffy eggs. The cinimon rolls...my o my We will definitely be coming back. read more

Hubby and I got rained out from inks lake park. We were able to book a last minute. We stayed in a room with a king bed, it was very spacious and clean. Shower was a walk in and had a small nook to sit. It was great. We plan to come back for the Bluebonnet festival and hope to stay at this same hotel and same room. read more

Very nice! Newly renovated and updated throughout. Breakfast was fresh and good. Best part was the staff! Lucy was phenomenal! Helped me out tremendously when the guest printer in the lobby failed. I had some things that I needed printed and she had me email the links so she could print them for me at the front desk. Staff is extremely nice and friendly. This is what makes the difference from one hotel to the next. I will definitely be back! read more

My room was very clean! Towels were plush and they already had plenty in my room. Had shampoo and a Hair Dryer!! Yay! Oh and let me say the air conditioning works!! In Texas this is important :) the staff were very friendly and accommodating and wanting to make sure I had a good stay. Oh and the breakfast!! So huge! So many options! Not your typical continental breakfast! Very yummy! Very nice stay and I would stay here again. read more

They like to start mowing and maintenance at 7am. Definitely not coming back. Updated rooms, felt blankets instead of comforters and the one staff I saw was friendly enough read more

Terrible customer service. Manager refused to refund a charge to my credit card for a cancellation that was made well in advance and under the terms of my reservation. read more

We were return customers from one year ago and treated like royalty-when we mentioned that at check in. The room was clean the beds comfortable-we were exhausted after a big birthday bash at a nearby lake house. An early morning shower and a trip up to get coffee had me wishing we weren't meeting folks elsewhere for breakfast I checked out the breakfast area and it had everything you could want from fruit to healthy to rib sticking eggs and bacon. Pretty complete. We only stayed one night but had no complaints. Our dog liked thereit too! read more

Hello, we just stayed from Saturday to Sunday. The room is clean, AC workimg well (needed with 104F outside). In room fridge was useful to store baby food. Complimentary breakfast is inline with other Bestwesterns with no skimmed milk available. The staff re-stocked the breakfast bar while we were eating which is good. Overall satisfied stay. good central location in the City of Burnet and convenient to explore nearby lakes and longhorn cavern. read more

Updated, clean rooms. Front desk staff was very nice and accommodating. Would definitely stay here again.

Oh my gosh. Nasty smelly. 1970's motor lodge with a pretty facade from the road. I left and forfeited my money. I could not let my 4 year old daughter stay in something so stinky and unclean. And I am not a picky person. I regularly stay in mid priced hotel chains such as this. Do not do it. Go 15 minutes to Marble Falls. It is well worth the drive. I booked online through Expedia. The pictures looked nice but notice that they are photos submitted by management. Just don't. Think about the stink and possible bedbugs. read more

Old and dated Room had bad smell. There are much better options in the area. I don't see how this is even 3 star place. We paid $275 for 2 night. Way over priced. read more

Newly decorated rooms. Clean. Friendly staff. Definitely recommend this Best Western.

This was the cleanest room that I have ever stayed in. Newly updated. very helpful staff. My remote didn't work when I checked and the desk brought one with good batteries as soon as I called the desk. The breakfast had several options, waffles, eggs, fruit, hot and cold cereal. and was a god for a self-service breakfast. read more

Has a very homey kinda old feeling. Service is so fantastic. Our room didn't have a shower curtain, so we called, and within 3 minutes they came and stuck it on. Very friendly and respectful staff. The waffles were awesome, did a great job restocking breakfast, but has very limited seating in there. .....but it's free! Oh, and nice touch with a working fridge and microwave in each room as well as a flat screen. read more

I highly recommend staying here if you are going to be in the area or need to stop for the night. You'll notice as soon as you walk in that this is not your typical best western. The decor is is very unique and nicely done. The staff are genuinely friendly, not saccharin sweet like people who just act nice. The beds are comfy, the internet is fast, the ac cools the room nicely and is very quiet, but most of all, the breakfast is great. It has the typical best western faire, but the eggs are cooked on a griddle rather than in a microwave bag. It makes a huge difference to have decent eggs for breakfast. I've stayed there twice with a crew of four and they remembered us when we came back. It is right off the main road but the rooms are a good distance from the road so it was very quiet at night. read more