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    Best Western Plus Washington Hotel

    3.4 (22 reviews)
    ModerateHotels
    Open Open 24 hours

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    This will do.
    Nancy V.

    Usually I would not give such a high rating to a chain hotel, but the customer service here really sends it over the top. We were making a LONG cross country trip on US 50 and were looking for a place to stay. There really is not a whole lot available on this stretch of the road. I had read some info on Washington, Missouri and being a sucker for historical towns, decided to leave US 50 and head in that direction. We called ahead, and they had a room available. The young lady at the desk who checked us in was friendly, helpful, courteous and professional. We asked if there was anyplace to eat that was NOT a chain restaurant. She recommended a place in the historical section, offered to make a reservation for us, and gave us excellent directions to get there. (The restaurant was a great choice) She also was able do direct us to a convenience store / gas station that sold wine and was right across the street. The hotel has recently been upgraded and remodeled. There were plenty of convenient outlets in the room for the electronics. Our bed was comfortable and everything was clean. The WiFi was free and fairly fast. Breakfast was included in the price and was pretty good with a nice variety of hot and cold items. The dining and lobby area are all nicely appointed and very comfortable. This is a great choice for the area.

    Area where the employee said my mentally ill son had made several messes

    We have stayed at this motel several times and would have given positive reviews except for one employee on 2 occasions. This morning at 2 am my mentally disabled son had a nightmare and went to get coffee, in an area that was not blocked off and no signs saying not to enter. I was met by the only employee who had been very rude to me in the past, she said she had told him 3x to get out of there and he would not listen, that he was making messes everywhere and I needed to get him out of there. I helped him get his coffee and he went back to our room. I went to the front desk to ask the employee to show me the messes he made so I could clean them up as I had not noticed any. Her first response was "you scared the shit out of me", not very customer friendly or professional. She said she couldn't show me any messes because she had not been in there and the problem was solved, it was the middle of the night and I needed to return to my room. I again said I didn't think the problem was solved if he had made messes I wanted to see them and clean them up. She accused me of starting trouble with her even though my voice was calm and she was yelling. I asked for her supervisor and she said we would be asked to leave and barred from all Best Westerns in the future. I asked her if she was familiar with the ADA law and she became irate. Telling me it was the middle of the night and I needed to go back to bed. I am my son's legal guardian and a mental health advocate. I am not a child to be ordered back to my room and have paid over $500 on just this stay. I have 2 dogs who stay with us. I always clean up any outdoor mess they make. I bring their own blanket to cover the motel bedding, we take out our own trash and leave our room very clean always wiping down the counters and the bathroom. I am now suffering from a massive migraine and the condescending behavior of this employee especially to a disabled person is unacceptable. A past encounter I had with her was several months ago when I pipe had burst flooding my room and the hallway during the middle of the night. I ALERTED HER of the issue. We were assigned a new room and told to GET OUT of the flooded room NOW, well of course, however; she entered my room and began placing my personal hygiene products, prescription medication and other valuables on the cart and began pushing it to a new room while I was still gathering my items. I let that go but she had no business touching our personal things especially prescription medications. She did not offer to help, she came into the room and started throwing our belongings onto the cart, ironically I was the one who alerted her of the flood. She is the only hateful power filled employment we have ever encountered. I have seen and heard party going guests enter the motel at all hours of the night. Many continuing to party and eat their own food and drink in this breakfast area way past 2 am. It is very disappointing and it is flat our discrimination. I have pictures of the area, nothing is roped off and I could find absolutely no messes. May is Mental Health Awareness Month and the attitude to the mentally ill was on full display this early morning. Full blown stigma, 2nd class citizens and the guardian who advocates for them is threatened to be forced to leave the premises and face being barred from Best Westerns forever. Needless to say I will not be getting a good night's sleep here. It is just really a shame.​

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    Review Highlights - Best Western Plus Washington Hotel

    Full breakfast was provided every morning.

    Mentioned in 2 reviews

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    Best Western Plus Washington Hotel - hotels - Updated May 2026

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