We stayed at this location for five days, four nights. Pool: We only used the pool our first two days. The hot tub water was not hot, and there were no visible controls to heat it. The main pool was very cold, and the water was cloudy -- some kids had brought "diving" toys, and had to find them with their feet because they couldn't see through the water! The people at the front desk assured us it was still clean water, but it did not look good. On the third day of our stay, we went to the pool area again. My son walked over to the hot tub, and saw some ... disgustingness ... at the bottom. I think he may have been slightly (temporarily) traumatized by the experience. He marched out to the front desk and told the man working there about the situation. The employee promptly "closed" the hot tub with a sign. But, since the main pool was still cloudy, my son, understandably, didn't want to swim in it anymore either, since he couldn't see the bottom. The hot tub and pool remained in those states. We did not swim the rest of our stay. The pool was indoors, but there was a small outdoor patio attached with a couple of small grills. There were also two second floor guestrooms which overlooked the pool. Breakfast: Most of the "problems" with breakfast were due to other guests - they were messy and rude, so it would have been difficult for the staff to clean up quickly and constantly enough to keep everything perfect. The breakfast attendants weren't the same each day, and some were more ambitious than others when cleaning up the floor, wrappers, spills, etc. All breakfast items were not always available. There was orange juice and apple juice, but the apple juice ran out and wasn't available for the end of our stay -- water was dispensed from the spout instead. Another guest was saying his relative works at a different Best Western location, and corporate "rations" the amount of food they can order/use. Maybe that was the case here, too. But, it was disappointing to enter the breakfast area and find many items missing. The eggs (when available) were very plain. Some add-ins like cheese, veggies, and/or salsa would be excellent for people who don't want to add meat. The selection of pastries was a bit thin, but the waffles were excellent, and didn't stick to the irons. There was waffle batter and toppings, as well as instant oatmeal and cold cereal, available each day. Most of the time, eggs and sausage patties were available, too. The yogurt and fruit varieties were well chosen, but ran out quickly each day. The early birds get the worms, I guess. Fitness Center: The exercise area was small, but it had nice, functioning equipment and a wall of mirrors. There was also a water fountain, and (usually) plenty of towels. The room was also usually very clean -- when it was messy, we could tell it was recently done, likely by other guests. There was no dedicated place to put used towels, so we took the ones we used to our room and left them on the floor in the bathroom. Guest Room: Our room was tidy and clean. It had a current feel. There was some slight paint chipping and peeling in the bathroom, but it looked recent, and there was a painter working in the hotel, so it didn't bother me. Our room didn't have face cloths, which I thought was odd. We didn't need them, so we didn't ask for any. We also declined housekeeping each day, so I don't know if it's a regular practice. The air conditioner worked well and quietly kept our room cool. The mini-fridge and microwave were both clean and worked correctly. We were on the first floor. Our room's large window looked into the parking lot, and could be slid open. There was no screen, so we were able to pass our luggage into or out of the hotel via the window! Maybe we could have climbed in or out, too, but the air conditioner/heater unit stuck out inside and out, so we didn't want to take a chance of damaging it just to do something silly. The door to our room had a handle which had to be pulled up to open only, instead of down. Not a big deal, but it was something we kept forgetting, and we would (momentarily) think our door was stuck! Staff: All of the employees we met were extremely friendly and nice. They all seemed to actually enjoy their jobs, and care about the guests. It was a very pleasant environment. Exterior: The parking lot was well-lit and spacious. The hotel had blue-purple lights on the walls, and looked cool at night. The exterior side doors had "use room key to enter" panels, but none were actually ever locked. I would have felt a bit more secure if they had been functional. Location: The hotel is located in between an Arby's and small Subway restaurant, with a Dollar General right next to the Subway. It is on Milan Road which is a very long street, and there are lots of restaurant and other businesses nearby. The hotel was also about 25 minutes from Cedar Point. read more

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Our room was very damp, the AC was very noisy and contributed to the dampness in the room. I checked the Curtain's and saw that the black out curtain has some mold growing at the seam for the hem on the curtain. The pillows were very soft and should be replaced. The hotel is in need of a makeover. I do have to say that the hotel staff was great and accommodating, I told them about the problem with the room. read more

Not great but not terrible. Room ok. Bed was soft but the carpet had not been vacuumed. Bathroom was small and the floor had hair on it. Parking lot isn't big enough for a sold out night. We checked in about 9pm and the pool closed at 11 (midnight would've been better but oh well). Overall not a bad place but the carpets should be vacuumed after someone checks out read more

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For the amount charged, this hotel wasn't worth it. It appeared a lot of things were in need of repair. Issues: No cribs. In the hotel listing it said cribs available for no extra charge. Imagine our surprise when we arrived and were told they didn't have any. Not that they were all being used, they didn't have any period. Had we known there weren't any, we would have booked a stay elsewhere. My daughter ended up having to sleep on the floor in bedsheets. The bathroom had a hole where the exhaust fan was supposed to be. The electronic lock on the side door did not work (missing the lock piece) so anyone could walk in at any time day or night. So much for safety. The pool was far too warm. It made you sweat when not underwater. In fact, the water was warmer in the pool than the hot tub. The hot tub worked, but wasn't nearly warm enough. Not to mention, there were several dead spiders floating at the top when we tried to use it. They had what appeared to be a sauna, but it was locked and the controls removed. A few times while riding the elevator it stopped before fully reaching the first floor. This caused a trip hazard and made me question the safety of the elevator. None of the staffs wore masks. The staff was nice and helped where they could. When I brought up some of these issues (crib, warm pool, hot tub), the person at the front desk wasn't phased making me think they're common complaints. My concerns were all shrugged off with excuses and ignored. read more

Best Western Norwalk - Missing exhaust fan - Hotels Near Me - Norwalk, Ohio

The room was dirty. The beds and pillows were very uncomfortable and the sheets were scratchy. The toilet had a lid on it that wasn't even meant for it and got clogged several times. The shower didn't drain and there was hole in the ceiling where the vent was that did not work. The overall smell of the room was awful (something between mildew and cigarette). The only reason I gave it two stars is because of a decent hot breakfast and nice staff! read more

This place is not bad. Everything does look kind of new. Though I feel it's a little pricey for the area. The room was pretty small, the bed took up most of the room. And the walls and ceilings seemed thin and flimsy. You can hear people walking around above you, and slamming doors, walls rattling, etc. Not pleasant when you are trying to sleep. The pool was very nice. The jacuzzi was never very hot, just warm, and my skin got really itchy after both times I tried it. The free breakfast was OK, though some things didn't seem that fresh. Most of the staff were super nice and helpful. read more

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Our go to hotel when visiting Norwalk. Staff is always friendly and helpful. Clean rooms. A huge thank you to Angie , kitchen steward. Service and cleanliness was outstanding, thank you, Angie. read more

THE GOOD: I walked in on a Wednesday at 6:00 p.m. for a one night stay for business travel. The front staff was very kind and very quick to respond and got me checked in promptly and told me exactly how to get to my room. The staff gentlemen at 1:30AM was also very helpful and kind! THE BAD...VERY BAD. The door to my room did not shut completely unless I jiggled the latch to shut and when I left the room it would not shut on its own behind me I had to pull it. The vending machine was completely out of stock of water at night which is why I was able to meet the nice gentleman down in the lobby at 1:30 in the morning. Why was I awake at 1:30 in the morning you may ask? Well, I laid down to go to sleep, and every time the air conditioner kicked in it had a high pitch squeal. Also, being that I was right next to the elevator, approximately every 30 minutes or so there was a loud bang on my wall. Whether or not that was from the elevator I am unsure but it was pretty consistent. I am positive it is not haunted. The televisions were basic and had no access for Netflix or Hulu etc. The sleeping arrangements were very nice looking, but the bed was hard for my liking which I know is preference. Around 10:30 p.m. I took my work bag out to my car as I no longer needed it. It was then that I realized that none of the side doors are locked at night. Essentially the only thing separating me from a stranger in my bedroom was my key card, and a door that did not completely shut on its own. About my sleep. Every time I began to doze off to sleep, the air conditioner would kick in or the loud bang on the door would wake me up. I left my room at 1:30 to find a bottle of water to drink at the vending machine, only to find it out of stock. I went back to my room and attempted again as I was continually woken up over and over again. I essentially got 2 hours of sleep and it was broken. In the morning I was tired, but I managed to get myself in the shower and start getting ready for my work day. As I was getting dressed out of the shower and drying my hair there was a loud bang on my door at 7:30 a.m. I answered with a "Hello?"I was apprehensive because of the time of day someone was knocking on my door. The voice behind the door said "housekeeping?"I replied, "hold on one moment, I am getting dressed how can I help you?" from behind the door. The woman on the other side of the door replied by saying that I was not registered to be in that room and she's trying to figure out why I'm in there. I replied by asking her if I was not allowed to be in there why would I have a key card to enter. She replied by telling me that that's what she was trying to figure out. This was being shouted back and forth between the door, and everybody on the floor could hear it. My pride aside, if I were my neighbor in the hotel room I would be very concerned that there's a potential squatter that stayed the night next to me. Also, I believe it's incredibly unprofessional to yell this back and forth between a door instead of saying okay we will wait until you come out and we need to have a discussion or something along those lines. I eventually told her after about a 3 minute conversation as I'm trying to get dressed, that I will be out when I get ready and will be checking out immediately. The woman left. I went downstairs and checked out as normal, and let the front desk woman know what had happened. She began to look me up in the system and at first could not find me. After about a minute of searching she found my name and registration. I told her how I felt about the situation and that it was embarrassing to have to answer somebody from the other side of the door while getting dressed, and justify myself for something that I did nothing wrong. She was a younger girl and looked at me and said "I'm sorry have a good day." I did not ask for anything else, but I would have thought that there would have been some kind of manager that would have been called to discuss the situation with me. I do not hold this against the Young staff member at the front desk upon check out. I do feel however that this needs to be addressed as I was a paid patron. I did not deserve to be treated like that, especially so early in the morning while Stark naked. read more

Hotel room was not clean upon arrival as floors weren't swept found dirty towels hanging behind bathroom door and items left in fridge. Asked for rooms to be cleaned during stay and they were never cleaned! read more

I had such a pleasant stay here! When I got there I was greeted by Jon who was super friendly and helpful. The first thing I noticed when I walked into our room was that it smelled GOOD. I'm always nervous trying out new hotels because you never know what you're gping to get. The room was spotless and the bed was so comfy. The breakfast in the morning is pretty good too. It's not just the regular old bagels and muffins. They have hot food as well. I'll definitely be staying here again the next time I'm in Ohio. read more

What ever you do please don't stay here, this is absolutely the worst hotel I have ever been in my life. We stayed here for the night of fire at the summit motor sports, so the hotel was sold out, it offered full breakfast, the only good thing about this hotel is Adam the check in guy, when I went for breakfast 20 minuets past when it opened at 8:30, their was no milk, coffee, donuts, no hard boiled eggs one yogurt, I had to ask the lady for everything and every time I had to ask for something she was in the kitchen sitting in a corner, couldn't find the front seat so was walking back to my room when I say the house keeper and asked her to speak to the front desk, when I started to explain to the front desk, Holy the cleaning lady, jumped in and said they were short staff I started to explain to her that I paid for something I should get it and she processed to tell me how she would like me to run a kitchen and do better, never once did the front desk guy say a word I went to the stairs to go back to my room and herd the cleaning lady say she didn't care if that BIT.. had her name. So I said excuse me and she started cussing at me, our room was absolutely disgusting, it said non-smoking but smelled like a smoke house had cigarette burns in the carpet cob webs all over the walls, and I check out is at 11:00, the cleaning people knocked at my door at 10:15 and said I know check out is at 11:00 but can we have your towels now, really how do they know we are even finished taking showers, I have never ever been to a hotel where they come and ask for towels before check out, and Susan the general manager makes excuses for her staff instead of trying to make things right. read more

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I don't know where people put five stars for this place but the carpets are dirty in the rooms there is no breakfast when we asked about the breakfast the lady said we are short staffed why would you be shortstaffed for big event sounds like a manager problem to meWill not be coming back to this dirty place it SUCKED read more

I grew up in Huron, Ohio and have family still in the area. While I haven't lived in Ohio for almost 30 years, we still visit often. I have to say though that from now on I am staying at the Best Western in Norwalk! We stayed with our 2 boys (ages 10 & 7) for a little over a week and I can truly say it felt like home! I have traveled a LOT for business as well as personal reasons & I have never stayed anywhere that felt so much like home not just to me but to my children too. Everyone who worked there was so incredibly sweet & accommodating! We live near Seattle so our hours were quite different with the time change & the housekeepers were more than understanding. Every person from the breakfast crew to the front desk were so kind! The rooms are excellent with fridge AND microwave! (Bonus points because the dark wood furniture and green accent walls looked just like our living room!) The pool and spa were kept in immaculate condition- and my boys took full advantage every day! The location is great too with Bob Evan across the street, Dollar General next door and Pizza Brothers down the road! This is hands down where we will stay from now on when we come back to Ohio! Thank you all for the amazing stay! read more

Best Western Norwalk - Loved the rooms! The dark wood furniture, earth tone walls plus fridge AND microwave were perfection! - Hotels Near Me - Norwalk, Ohio

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We had things stolen! I even hid them!!! This hotel is not worth the money! The front desk manager made excuses for her housekeeping staff. The staff lied to her about people being in my room! The hotel is old and dated and the security door did not lock! Run!! How this hotel can get 5 stars is beyond me!!! read more

Decent hotel. Room fans could use and clean up and screens on the windows. Other than that a nice hotel to stay at for a reasonable price. Especially if you're going to Cedar Point the next day. read more

Well it's Norwalk, Ohio which is a half hour or so from Cedar Point and I was here in March, which is not tourist season. So it was a cheap price on Priceline. It's old - old rooms (except for TV's), old beds, old bathrooms. The breakfast area is tiny. But it's probably better than some of the other motels in this area which looked a lot worse. read more

Since the last review this hotel has been completely renovated. It is as good as they come. I travel for work and stay at a lot of hotels. This is as nice as any Holiday Inn, Country inn and suites, or other hotel chain. The rooms are clean, parking is great, free breakfast that's more than just cereal and toast, and an outgoing staff. I have been making an effort to stay here when I can. There's also a lot of restaurants within walking distance, which is a big plus. I figured I'd review this hotel since its been 3 years since it was last reviewed. read more

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this place used to be really good. staff, still super friendly and helpful. pool, supposed to be heated but it's cold, in march. pop machines have expired pop because they apparently stopped paying coke to service them, and rooms are barely up to par. Need new management. read more

For the location and the outside look, it was very nice. Good wifi, nice beds, good tv, and really nice service. The town has some good restaurants, so you have somewhere to eat. The only problem I had was the small bathroom. read more

I travel on business throughout the year and have stayed at the Best Western Norwalk several times. I also came to the area last summer for a family trip that included a racing event and an amusement park. Both were close by. I gave this hotel 5 stars because it is "as good as it gets" for this type of hotel. It is over 10 years old but it is well maintained and very clean. They have an indoor pool, real breakfast (more than a donut), convenient location, and are a good value for the price. Prices are higher during the summer, but are reasonable compared to other hotels in the area. I expect to pay more during special events or when near tourist attractions. The best thing about this hotel is the friendly staff. They always seemed willing to offer assistance and gave us several great suggestions about things to do in the area with my family. Business travel or family vacation, the staff makes you feel welcome and appreciated. I would recommend this to any traveler looking for a clean, pleasant stay. read more