We stayed at this location for five days, four nights…read more
Pool: We only used the pool our first two days. The hot tub water was not hot, and there were no visible controls to heat it. The main pool was very cold, and the water was cloudy -- some kids had brought "diving" toys, and had to find them with their feet because they couldn't see through the water! The people at the front desk assured us it was still clean water, but it did not look good.
On the third day of our stay, we went to the pool area again. My son walked over to the hot tub, and saw some ... disgustingness ... at the bottom. I think he may have been slightly (temporarily) traumatized by the experience. He marched out to the front desk and told the man working there about the situation. The employee promptly "closed" the hot tub with a sign. But, since the main pool was still cloudy, my son, understandably, didn't want to swim in it anymore either, since he couldn't see the bottom. The hot tub and pool remained in those states. We did not swim the rest of our stay.
The pool was indoors, but there was a small outdoor patio attached with a couple of small grills. There were also two second floor guestrooms which overlooked the pool.
Breakfast: Most of the "problems" with breakfast were due to other guests - they were messy and rude, so it would have been difficult for the staff to clean up quickly and constantly enough to keep everything perfect. The breakfast attendants weren't the same each day, and some were more ambitious than others when cleaning up the floor, wrappers, spills, etc.
All breakfast items were not always available. There was orange juice and apple juice, but the apple juice ran out and wasn't available for the end of our stay -- water was dispensed from the spout instead.
Another guest was saying his relative works at a different Best Western location, and corporate "rations" the amount of food they can order/use. Maybe that was the case here, too. But, it was disappointing to enter the breakfast area and find many items missing. The eggs (when available) were very plain. Some add-ins like cheese, veggies, and/or salsa would be excellent for people who don't want to add meat. The selection of pastries was a bit thin, but the waffles were excellent, and didn't stick to the irons. There was waffle batter and toppings, as well as instant oatmeal and cold cereal, available each day. Most of the time, eggs and sausage patties were available, too. The yogurt and fruit varieties were well chosen, but ran out quickly each day. The early birds get the worms, I guess.
Fitness Center: The exercise area was small, but it had nice, functioning equipment and a wall of mirrors. There was also a water fountain, and (usually) plenty of towels. The room was also usually very clean -- when it was messy, we could tell it was recently done, likely by other guests. There was no dedicated place to put used towels, so we took the ones we used to our room and left them on the floor in the bathroom.
Guest Room: Our room was tidy and clean. It had a current feel. There was some slight paint chipping and peeling in the bathroom, but it looked recent, and there was a painter working in the hotel, so it didn't bother me.
Our room didn't have face cloths, which I thought was odd. We didn't need them, so we didn't ask for any. We also declined housekeeping each day, so I don't know if it's a regular practice.
The air conditioner worked well and quietly kept our room cool. The mini-fridge and microwave were both clean and worked correctly.
We were on the first floor. Our room's large window looked into the parking lot, and could be slid open. There was no screen, so we were able to pass our luggage into or out of the hotel via the window! Maybe we could have climbed in or out, too, but the air conditioner/heater unit stuck out inside and out, so we didn't want to take a chance of damaging it just to do something silly.
The door to our room had a handle which had to be pulled up to open only, instead of down. Not a big deal, but it was something we kept forgetting, and we would (momentarily) think our door was stuck!
Staff: All of the employees we met were extremely friendly and nice. They all seemed to actually enjoy their jobs, and care about the guests. It was a very pleasant environment.
Exterior: The parking lot was well-lit and spacious. The hotel had blue-purple lights on the walls, and looked cool at night.
The exterior side doors had "use room key to enter" panels, but none were actually ever locked. I would have felt a bit more secure if they had been functional.
Location: The hotel is located in between an Arby's and small Subway restaurant, with a Dollar General right next to the Subway. It is on Milan Road which is a very long street, and there are lots of restaurant and other businesses nearby.
The hotel was also about 25 minutes from Cedar Point.