So I ended up with out a machine for like nine months out of the year I owned it and we just sent it to the dump. Samsung got so rude with me and it was their piece of crap machine. I will never buy another Samsung appliance again. that company bites big time and so did JCPenney's when it came to hearing my complaints about a product they sold me I would never buy another appliance from JCPenney again. read more

William was professional, knowledgeable and friendly. This was the 4th repair person I've had in the past 2 years out to look at my LG refrigerator (including a LG company repair person) and was by far the most professional. He was very responsive to my text and kept me up to date on the progress of the parts ordered. I am not sure what the 1 star reviews were all about because he knew a lot about the product and even what I needed to do to have the warranty coverage cover the costs. Like most people in San Diego I have hardwater and it caused the electric components to corrode and the whole part had to be replaced. He was also very courteous by wearing a mask while he worked inside my house. I would highly recommend his work. read more

Best Tech Solution - Corrosion from my hard water on the product that was replaced - Electronics Repair Near Me - Escondido, California

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William was on time and very knowledgeable. Really cared about our satisfaction with the services he performed to the point that he called us back 3 times over as many days to verify that all was well. read more

William from Best Tech Solutions is sub par repairmen. Makes false statements as to the actual repair of your tv. He doesn't answer his phone or call back. It took a month to order 2 parts. When he finally showed up to do the warranty work he only had one of the parts and somehow determined the tv was not repairable without having the other part. He misled the insurance company as to his repair performance so he could get paid by them. I will not use Best Tech Solution ever again. I do not recommend this company to any other customers needing warranty work. read more

Update. Followed up with Home Depot, who defended Best Tech, but I insisted on another repair company. Second guy came and yes, fixed the issue exactly as I knew it needed to be, with the big $6 part. read more

William from Best tech solution was dispatched for my TV repair through Best Buy Geek Squad. Miscommunication between his company and Best Buy combined with replacement parts(verified used or warranty returned) that made my TV issue worse have clearly made me reconsider ever buying en extended warranty again. Waiting for hours during the 'window arrival time' over a four week time period I guess has to be anticipated, however, requiring the use of my wife to help remove and reinstall a 65" TV to the wall is unbelievable. To his credit, William was polite during our telephone discussions. read more

Worked thru my Home Depot (HD) insurance to fix my refrigerator and Best Tech was dispatched to us. William the repair man is a knowledgeable guy but not very helpful in facilitating the steps necessary to perform the actual repair. He said I needed a part and that I was supposed to call HD to acquire approval for the parts. At this point things did not make sense to me that I was supposed to call the insurance to secure approval for parts. After several calls in which Best Tech returned one call out of four, I decided to call the HD insurance folks to better understand the process and what is my role in that process? I was assured that as a customer my only role was to open a claim and the repair man is supposed to handle everything else. This description is an abridged version of all the details. One month later and no working refrigerator I have to go with another repair man. Terrible service and even worse communication. Stay away from this company. read more

William of BestTechSolution.com was just super. Prior to visiting our home, to make the repair on our classic, large, but older plasma TV, he took the time with my wife to understand what repair was possible and likely needed. It was obvious upon his arrival to our home, that he was super sophisticated, as it related to our TV and how to repair it (literally replace the "on-off" switch on our Pioneer Elite Plasma that is 10+ years old, but with a super and larger picture). The repair was completed in less than 1/2 hour, with much detailed work required. The ultimate cost was actually less than what his "on phone" estimate was, and well within our desired budget, to keep our sweet plasma vs. replacing it. Our experience with BestTechSolution and William was super and would recommend this business and professional to others, with similar needs. read more

I received service from Best Tech Solution thru the Home Depot. He came twice and still have the same issue. The first time he changed the ice maker, and cleaned the refrigerator out with a steamer. As he put everything back he tells me that my floor is not even. This is why he can't line up the doors to my fridge. Then he can't order the parts necessary (which btw were gaskets) because they are not covered my protection plan. So, he explains how to take the old one off, and place the new ones. I decided to inquire and yes they are covered by my plan. So I call again for service, they say, he can order them, and make a note for him. I contact him to confirm he has everything before coming. He tells me that he doesn't have the parts and is concerned about not getting paid. Comes the next day with the parts that I need to order written on a post it. Perhaps indicating that it is so easy! So I call Home Depot while he is once again steam cleaning the refrigerator. They informed me that this situation should not be occurring, and made a note that he is not competent. So, now they are going to recommend another company. In conclusion if you want your refrigerator steam clean call William and if you want to fix your appliances call someone else. He did mention he fixes Tv's and from the look at his yelp account it appears that maybe he's better at that! read more

Best Tech Solution - Electronics Repair Near Me - Escondido, California

Terrible service and bad communication! Don't call or use these guys if you want help fixing a broken appliance or else they'll mislead you, waste your time and make promises that they have no intention of keeping... Here's what happened... I submitted a repair claim for my new Home Depot fridge that was acting up, Best Tech Solution was assigned by the insurance company to fix it. William from BestTech came to look at the fridge and I explained the problem. He said he would order the necessary parts and they would install after the parts arrived. So far so good. When the call came in to schedule the part installation and a different guy shows up. Tells me the first guy ordered the wrong parts and says he needs to order the right parts and will get back to me in a day or two. Okay, this was frustrating obviously, but things like this happen sometimes, so I'm getting a bit annoyed... Here's what happens next... instead of calling me or letting me know what's going on, they close the insurance claim w/out bothering to tell me. They tell the insurance company that the problem was all my fault. Okay, so I understand there is a possibility that I could have caused the problem. That doesn't bother me, but to outright lie and say that you are going to solve the customer's problem and do the exact opposite? That's just terrible customer service, bad communication and pretty dishonest. Even if insurance didn't pay for the repair, I would have happily paid them to order/install the parts. Clearly these guys weren't interested in fixing my broken appliance and only wanted to close the case as quickly as possible instead of solving the problem. read more

Called up to get one of my old TVs fixed. William explained what was going on and was familiar with my specific model. Told me basically its not worth it since its the main panel that is bad. Could have charged me and come out to say the same thing, A+ in my book, will definitely use in the future if i need anything else read more

WARNING! DO NOT let this guy work on any of your electronics or appliances. The owner (William?) was dispatched to repair our new but malfunctioning TV by DirectTV/ ATT. The guy bragged on the phone that he had been repairing TVs for 35 years and new the problem issue without even coming to look at the television. Finally 10 days later he showed up to my home and after ONE HOUR tells me he can't even open the television up! After my inspection he actually scratched and damaged the back of the panel. He left and one week later he tells me he can't fix and needs to diagnose the tv in his shop. I ask for how long and he stated he didn't know???!!! He texts me to see when he can take my TV for God knows how long, and then doesn't communicate with me and told DirectTV that he fixed it to get paid (Fraud!) and I was never contacted after one initial text. There is a moral and ethical problem with this guy, not to mention a little bit of narcissism and maybe language barrier! Run away from "Best Tech" from Escondido!!!!! read more

William Ash did a great job today reinstalling the freezer drawers in my LG refrigerator. I have an extended warranty through Home Depot, and William had been sent to fix the drawers after the repairman of a different company did not put them back in correctly. read more

William is not very knowledgeable and comes off cocky. He seems to have an attitude and doesn't care about customers concerns. This tech should not work in this field he has no customer service skills and makes decisions based on his own preferences. He basically thinks customers are lying and tells warranty companies different stories. Home depot needs to stop using best tech solutions. read more

I've had William of Best Tech Solution address several problems with my TV's over the years. He has always, I mean always, shown up on time, completed whatever work was necessary and charged very fair prices. Recently William repaired/adjusted my older Sony LCD projection, allowing me to keep for another year or so, allowing the 4K TV's to mature and cost less. Even if your TV's seem to be operating well, have William come over and tune/adjust them. You will probably delightfully surprised at how much better they look. Lastly, when I get ready to buy my 4K TV system, I will consult with William to make the best possible choice. Call him. You can't go wrong. read more

He is very knowledgeable and honest. He basically diagnose over the phone (where I paid Poway TV $65 for a wrong diagnose). And gave fair estimate and a honest diagnose. I will go to him next time, if I have a problem. read more