On the upside the storage is clean. The down side is a big one though. I relocated out of town. Stored my stuff there while I got on my feet. I'm a disabled vet and I mail all my bills out on the on or before the first. I get a letter from best Self Storage storage with my check returned to me. They stated that my bill was 1 day late and they don't accept partial payments. ( the only reason it was not the full amount was they attached late fees) the check should have arrived days before the bill was do. I was told they could not accept my checks anymore. I asked if there was a way to pay online which they denied there was. So I sent the amount they asked me to in a money order. They send it back saying now I owed more because of additional fees they added on and could not accept a partial payment. This happened again and again. They cut my lock off and videoed the contents advertising it for action. I ended up paying over 600$ because they claimed my payment was late and kept sending be back my money after sending what they said to the same day. Then when I owe nothing on the storage and I'm letting it go they give me a hard time because I could not grab everything and I told them I was willing to relinquish ownership so they could auction it off without going through all the legal crap. I didn't owe any money and I was payed up for another week. I could have been a jerk and just left it there.
Another thing after the incident with them claiming I was one day late and it ended up costing me 600$ I paid extra to have money on my account just in case. They kept getting after me for having extra on my account to prevent them from screwing me again. I would avoid these guys especially if your moving out of town and won't be able to pay in person. If you do go with them and your local keep your receipt. The storage unit itself I had no issue with. read more
If you are going to charge more than other storage facilities you can at least offer online payment options, especially since you refuse to let anyone in your building! Very difficult to deal with! read more
I've been coming here for years and have always found the service to be polite, professional and honest. The two parties who work the office are very nice as well. The facilities are clean and there is enough room to turn a box truck around with no issue. read more
Running out of space? Do you have to park outside the garage because of all the clutter? It's time to store all your belongings in one of our secure storage units! Take back your space and breathe easier. Our staff will do everything they can to make you feel welcome. We keep everything fenced in and gated, and we are proud to offer access beyond our regular office hours for your convenience. Come down and see our units for yourself!