This is regards to a storage auction on Bid 13. I sent this message out because of the virus and…read morewanted to see what there going to do. What is your criteria, since we are at home and cannot get out until the 30th? I believe from "stay at home order". I leave in Alabama but I presume it's all over the country to stay at home. I would need to get more information regarding the length of time that I can get the unit out and or pay for the unit per C.C. and wait until it's over without paying a penalty etc. The message was sent from alenna smith office manager. "until the stay at home order is lifted, I wouldn't not try to go for it" In other words don't seem to want to make any money of the unit. I bet the owners might say otherwise.

From the owner: Is your house or apartment getting a little cramped? If you need extra space to put your stuff,…read morerent a storage unit from Smyrna Mini Warehouses. You won't have to pay a lot for a quality self storage unit. We are value priced. Besides our competitive prices, you'll also find that we are conveniently located and easy to get to if you need to get things out of your unit. Our storage facility is well lighted and our onsite manager is always available to answer your questions. If you are looking at renting from us please be prepared with a lock to secure your unit. For your peace of mind insurance is available through a third party company. For your convenience, you may authorize automatic payments through your bank account with a credit or debit card Get into your unit anytime you need to. No Deposit. No Adminitrative Fees. We pro-rate your unit on the move in month. When you need to store your possessions, you need a facility you can trust. At Smyrna Mini Warehouses our onsite manager is available to monitor our storage complex. Whether you need household or commercial storage, we strive to be your best self storage value. And with our convenient location you won't be far from your belongings in case you need to get something out of your unit. Need help? We'll assist you in finding the storage unit in the size you need. You will find that we have sizes and prices to fit any budget. Some of our units have 2 doors for easy loading and unloading...

Renter for many years! Never a problem. Building and grounds maintenance always first classread more

Great Management and very helpful and kind I am a disabled veteran of the United States Air Force…read morethey went above and beyond to help me Highly recommend this place safe Clean and treated me so kind means a lot

Fantastic hospitality. I ran out of GAS on site. Had driven around all day on multiple tasks and…read morenever met the gauge. Went into office and Monroe with his "everybody helps their neighbor" attitude said they'd help me out. A super cool guy and others inside offered to take me to the gas station and refused tip. I bought a red gas container, filled it, the guy from Mini Storage drove me back. Filled my tank and I was up and running in no time. Many, many thanks for your help above and beyond the usual business at hand. It feels like old America at your business!!

I must say how pleased I am with the service, and professionalism of the new Manager, Stephanie at…read morethe Lavergne office on 12/29/24. She was so patient, and kind, and answered all my questions. She also was able to address my initial concern which was to cancel the storage unit. She offered me several other options. It was awesome tat she went go over and above job. By her taking the time to probe further, i did not close my account with them. One of the things that I was most impressed with is that she went over all the paperwork, rules and regulations. Which was not done initially when i opened the account. Her customer service was exceptional. Happy New Year Stephanie, and Thanks agaiin!

I used it to store some stuff after I moved out of my apartment. However, the employee who had set…read moreeverything up, sent my mail about the unit to an address IN CHICAGO! I don't live in Chicago and I may never! Supposedly, said employee was terminated but I was not liking the jacking of the rent every 6 months. All of my friends and coworkers were even confused about it. Please be aware before you use this place.

this is the worst self storage place. the cus service is terrible. some how their problems are your…read moreproblems and they are NEVER in the office or answer the phone. I'd explore other option! also this company seems money hungry just like every other company. my payment went from $50 to almost $80 in less than a year!! please find better employees or sell the company to someone who cares more! very dirty elevator for them to do walk-throughs not really sure what they're looking at but they're not seeing the disgusting mess.

My stuff has been in the storage for maybe 3 weeks... got the boxes out and brought them to our new…read morehouse and there are baby ROACHES in the boxes. Where there is one there are hundreds more... beware!!!

Following is correspondence I sent to the regional and corporate offices of compass. To date, no…read moreresponse from either regional manager or corporate. I moved my 5th wheel August 5th... I rented a covered parking space from you for my 40 ft 5th wheel RV last year from May- October paying $235.96 per month and planned to again this year from paying $257.91 per month May-October. I rent from you at this high rate because you have covered parking and electricity to allow the fans to circulate air in my RV. Approximately two weeks after renting and storing my RV I found the GFCI breaker was tripped and there was no power for the fans I have running to move the air. This helps to prevent mold. The outlets for my space has 3 RVs plugged in and there is not sufficient power to run these units. The reason is you have two RVs plugged into one GFCI outlet that most likely only allows only 15 amps to be pulled. In addition a 3rd RV plugged into the next GFCI which could possibly be on the same circuit. I don't know what the other RVs are running in there units, but I only have two fans running which do not pull much power at all, but important nonetheless to me. I spoke in person with Steve Beaman, the manager for this location when I first found the problem in May. He told me he would look into the situation and try to find a solution, so I assumed he would take care of the issue. That was on or around May 20th. On July 9th we again checked on our unit and found the same situation as in May. I sent a email on the 9th attached below to express my concern and ask for a resolution and a refund due to the lack of services. I did not hear back so I called and left a message on July 11 requesting Rose Haney the Region Manager to call me. On Friday July 12th, I received a response from Steve indicating the electrician said the outlet is working properly and the power is supplied only as a convenience to our customer and not associated with the lease or price. I again requested by email for Rose to call me. I believe Steve's response is unacceptable to not attempt to solve a simple problem. For an electrician not to understand the issue and provide a solution is ridiculous. impacting at least 3 tenants paying a high rent for a service we expect, but are not getting. As I mentioned, the reason I am in your facility is because of the services I was told you provide.

The Staff here is really great, I have not had one single issue. The grounds are protected by 2…read moregates and a fence around the entire property. The units are standard but they do have climate controlled units as well. This place is very clean and well maintained. I am glad I choose this place over some of the others that I have seen in the area!

Made a call today and spoke with John who was most knowledgeable and helpful regarding my storage…read moreneeds. Very nice and polite and even offered a resolution to my unit size. It helps to relieve your mind for a 2,200 mile move!