Luxe is an AWESOME company. I've used other businesses that aren't dependable for my airbnb…read moreproperties which have caused many headaches. With Luxe, I can trust them to always be on time before my guests arrive and they never deliver anything short of specular for each of my properties. I highly recommend them whether it's for repairs and/or monthly service. They really are a top company in LA.

This absolutely is a luxury pool service company. It doesn't even mean they're all that pricey -…read morevery reasonable for this type of service if you ask me. They were having a sweet promotion where I got the first month free because I needed a few repairs for my spa. Whenever any other issues came up, they were taken care of super fast and they did an outstanding job! They've been taking good care of my place for a while now so I couldn't be happier.

We originally contacted Coastal Aquatic Creations over seven years ago for a bid on a pool. At the…read moretime they reviewed well, were reasonably priced, communicative, and our likely contractor of choice. We ended up holding out for a major remodel in 2018 and circled back to them when bidding out the pool again. Again, they were ahead of the pack in terms of being reasonably priced and lovely to go through the bidding process with. They also had an extensive portfolio which made navigating the sea of options considerably easier. This was especially appreciated once the deep decision making fatigue had set in from the remodel. I can't say enough good things about this team, but I'll try to do some justice: 1) They're navigation of the rather extensive permitting process was exceptional 2) They held an excellent balance between letting our personal style come through while steering us away from poor decisions 3) Our pool and cover are wonderfully efficient and our hot tub heats up brilliantly fast. Like 15 minutes fast. I love it. 4) The one technical obstacle we encountered was quickly resolved by the manufacture's field rep, Dirk. He was awesome too and is a testament to Coastal Aquatic's broader team being so honed. And last but not least, these are simply lovely people to work with. They do contractors proud and should be the first (and last!) pool contractor anyone talks to before building a pool.

One word that describes the work of Coastal Aquatic: Quality…read more Quality material. Quality work. Since a picture paints a thousand words, please refer to my photos below. Jackie-the-Critic

I want to share a long overdue review. Our pool is very important to us as we had it built 4 years…read moreago for my daughter, who has a physical disability. We initially hired a pool guy to maintain our pool, but after a few months, the water turned green and collected algae. The previous pool guy charged us a lot of money to restore the pool to its original condition. We then found Alfonso, who assessed the water's condition and recommended an inexpensive solution that worked. Alfonso has been maintaining our pool for a few years now, and we haven't had any issues with the water since. Additionally, Alfonso has knowledge not only in maintaining pool water but also in pool equipment. When we had concerns with our pool equipment, Alfonso quickly identified the issues and provided us with cost-effective options to address them. He never tried to overcharge us for anything.

This company ROCKS! I have been using them now for more then 2 years to service my pool. Last…read moretime Alfonso was out he noticed that one of my filter grids was going out and suggested a new filter unit. He was able to replace and get the pool back it tiptop condition in one day! This company is the real deal! The price that they quoted me was way less then any other company and I can glad to support independent compines like OCLA!

I gave his brother $2,600 deposit to purchase water source solar panels, it's been over 5 months !…read morePlease there cons ! they never returned my calls ! Taking both of them to small claims, carefull not to front money these clowns

Scam alert: He dumps an over abundance of chemicals in pools to get them blue and it temporarily…read moreworks. All the chemicals ruined my copper pipes and I may now have cracks. He had my conditioner at 150 which is apparently really bad and was using three times the amount of chlorine I found out. I have to drain my entire pool and all the repairs from his negligence are going to costs thousands. He will keep the monthly maintenance price low but charge you every three months or so for things that need "fixed" that don't so you end up paying double. I found out it's a what a lot of dishonest pool people do. Unfortunately I fell victim to Pablo's scam. At first he got my pool very blue so I was so happy but it kept turning green after a month or two and whenever I asked he would say I needed to buy a part so I would but the issue would never get fixed. Before I knew this I recommend him to a neighbor and I just found out that neighbor had to fire him months ago for the same thing. Beware.

They did a great job updating my dad's pool and spa! It has been a few years since we replastered…read morethe pool and spa and it's been holding up great! Price was reasonable and we would definitely recommend and use again!

They showed up at my house without bothering to call first. We did not have an appointment. Guy…read morewas supposed to come back the next day to do the job. He texted me last minute to cancel. I asked for another time he could make it and he never got back to me. I hired someone else.

Terrible experience. They promise the world, but they never…read moredeliver. Always asking for me money, not reliable, and, most importantly, once project somehow finished (over budget and definitely not on time), they just ghost you. Horrible. Feel free to contact me for details. Extremely disappointing.

Gary and Lori Sewell have given us nightmares since they started our pool project in March 2021. As…read morewell as the huge communication difficulties we faced with them, their workers were not even qualified for the job, making multiple mistakes, but they never checked their work! After they "finished" our project, we discovered multiple issues. The salt system equipment wasn't properly installed, the electrical part was incorrect and unsafe. We had to have all the equipment rewired! The plumber did a terrible job! Worst of all, they didn't bother to compact the soil, so now our pool is sinking, the equipment pad is sinking too, the pool is leaking, there are multiple cracks everywhere... only after a year of completion. Hiring such dishonest people has devastated us. Please be careful, because it looks like they use several company names and addresses, several license numbers...

Although we ended up not going with first response pool service I would still like to leave a…read morereview about Michael Krause the owner. Michael responded immediately to my phone call and made time out of his busy schedule the very next day to come out and take a look at my Pool. He was easily able to tell what was wrong with it and what adjustments needed to be made as well as provided pricing and timeline of services. If you need a pinch-hitter who is able to provide immediate services I would definitely recommend Michael anytime! Thank you again Michael!

The best pool service around!!! You NEED to hire First Response Pool Service for all your pool and…read morespa needs.

Ed was referred by a friend who believed him to be honest,available and highly knowledgeable to fix…read moreissues she had after a pool remodel. I met w/him for weekly pool service and found out he also resurfaced/remodeled pools. My simple pool had not been redone since 1st put in 1958. What a great attention to detail in tiling, resurfacing w/ a surface similar to pebbletec. Job site was clean daily after work and finished on time. Highly recommend

I rarely leave negative reviews, but after more than six months of trying to resolve this…read moresituation, I feel it's important to share my experience. Ed was recommended to me by another contractor whom I respect. Unfortunately, my experience with Ed was completely different, and I know the person who referred him has since apologized and is embarrassed by how this has turned out. I hired Ed to replace my spa heater, restore the spa shell, remove the rust stains, polish the metal handles, replace the pillows/headrests, and leave the spa in excellent working condition for my investment property, which I operate as a short-term rental. Instead, he convinced me to install a used heater, assuring me that it was "practically new" and would be an excellent unit. After the installation, the heater began releasing significant rust into the spa, staining the shell and leaving me questioning the condition of the equipment that was installed. The work was never completed. The promised restoration was never finished, the pillows/headrests were never replaced, the shell was never properly restored, and several other agreed-upon items were left undone. To make matters worse, the spa was left in worse condition than before. For the past six to seven months, I have repeatedly contacted Ed. Every time he tells me he will come "tomorrow" or "next week," but he never shows up. He has made the same promises to the contractor who referred him, yet nothing has changed. I paid over $3,000 expecting professional workmanship and reliable service. Instead, I have been left with an unfinished project, a spa that still requires repairs, and months of frustration trying to get him to honor his commitments. At this point, I have no choice but to pursue reimbursement through Small Claims Court because my attempts to resolve this matter directly have been unsuccessful. I hope my experience helps others make an informed decision.