Lovely people. So professional. Had a great experience at The Gold Drop with their comfortable…read moreprocess. Was very pleasantly surprised by how much my small collection of gold and silver I brought in was worth. I highly recommend The Gold Drop for their excellent service and quick accommodation no matter the size or value of your items. I will definitely go back.

Barbara and the staff there were very kind and professional when I brought in some old gold and…read moresilver to sell. They were able to sort solid gold from gold-plated and also determine the percentage of silver in various items. Turns out there was also some platinum!! I recommend them and would return.

Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

Our annual group of 13 to Napa Had an excellent meal at…read moreCelandon last night I had the pawn salad... Yummy Terrie took great care of us. She was so friendly and helpful Terrie had a sweet personality and made sure our experience was excellent...

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

I Love Love Neal and Kate at Benchmark Jewelers,, I don't…read moreknow what Pamela L. Is talking about ,,these are the nicest people in our community. Maybe Pamela is having a bad day..if that is the case then if you don't have anything nice to say ,don't say anything.. I just purchased a gold and diamond ring today at Benchmark for a real amazing bargain. The service was so friendly and helpful and Neal polished up my other rings no charge just as a courtesy. I give Benchmark Jewelers thumbs all the way UP!!!:)

Longtime client of over twenty years. Honest. Originally used them to sell gold. Have brought y to…read morebe repaired over the years. Beautiful original pieces. Also, have sent several friends all of whom were very happy!

Absolute the best! I go there every year to replace the platinum back of my earing that tends to…read morefall off once a year. They are reliable and very kind.

I came in the other day to get an estimate on cleaning some silver jewelry. One of the guys behind…read morethe counter asked some questions about the pieces, I showed him, and he took all the pieces over to a station off to the side. In under five minutes, I had all the pieces back looking brand-spanking new! Not a bad job for what I was thinking as just going to be a quick Q&A session! The price was perfect, customer service is wonderful, and I love going into this local shop for any jewelry needs.

I would like to say I did have a very bad experience, and I feel like leaving it did not reflect on…read moremy new experience so this is important! I understand it was a negative review, but the way Gia handled her business I would like to express my gratitude by updating this review to show how they handle their business with customers who have bad experiences, and this is what I would like to say about that... I had a rather challenging experience at the store, but the regional manager by the name of Gia, she personally reached out to address my concerns. We had a productive conversation, and to my surprise, she offered to let me choose another piece of jewelry that I liked to make amends. I was truly touched by her generosity and willingness to make things right. When I visited the store, I was met with an outpouring of love and respect from the entire staff, creating an exceptional shopping experience. This level of care and customer service has won me over, and I'm now a dedicated customer for life. I wholeheartedly recommend this store to anyone in search of quality jewelry, as they genuinely prioritize their customers' satisfaction and have made commendable improvements in their staff. Thanks again for everything! I also would like to say MiMi, was a great help originally and very patient dealing with me and trusted me on a issue that had came up. So she deserves some love as well! Don't think I forgot about you MiMi! I appreciate you as well..

I bought a Rolex watch which was unknowingly way overpriced. I didn't know I could have bought a…read morenew one for only $17K. I was actually charged 9k over for26k for a used watch. They will nickle and dime you until they can get your possible max credit limit and settle a deal with you. Make sure you do your homework before making a major purchase.

Kiara was so helpful! She made the process truly painless and we have our cash quickly. She helped…read moreme through the entire process, I'll definitely recommend everyone to her!