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    Michaels

    3.4 (92 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

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    Reviews With Photos

    Brendan M.

    I had Kathleen and Debra at the San Rafael Michael's frame 17 of my beloved concert posters. I was able to buy the frames on sale then give them to the framing department to mount, paper, and swap out for quality glass. They did a great job. When one of the prints got ruined by a framing machine they immediately reimbursed me for the replacement. Highly recommend Kathleen and her team!

    Kitchen area
    Joey B.

    We would like to thank the staff in the custom framing department of Michael's, the two women working in the framing department, were phenomenal with their help and knowledge they helped us frame the pictures, and what we received was breathtaking actually made my wife cry they took the time to work with us and show us different options also putting into consideration what we wanted but also gave us great advice to make this picture perfect. We are so happy and if you are looking to take anything of a picture and turn it into a priceless part of your home, let these girls help you do it we will be customers for life.

    Sales Received What the time and date
    Remy B.

    Michael's is a wonderful store. I find can arts and crafts items easily. Reasonably priced. However, today's experience was unpleasant. The clerk had so much Corogne it burned my nose. I was looking for his name on the Sales receipt. I could not find his name. I am sure the manager of this Michael's will see this review. Here is today's date 6/16/23. The time was 3:57 PM

    Asianae L.

    I decided that I would surprise my niece and nephew with a Saturday arts and crafts. My niece is a huge 5 minute craft lover. She was really into these "Squishy cakes", made from triangle makeup sponges, paint and sprinkles. We also wanted to try our hand at making slime for the first time. Around 10:30am, my wife and I were in the car heading into San Rafael. We needed to stop at Michael's Craft store off Las Gallinas Ave. The craft stores neighbors include Homegoods, and the North Gate Shopping Center. There is an available parking lot (Free). The store seemed a bit smaller than the Vallejo store I tend to visit. It felt really dim and empty. Aisles are pretty narrow. Not much room to maneuver around customers, especially with carts. I did not sense any customer service presence on the floor. It would be nice to have more service representatives checking in with customers. I had many questions about making slime. Craft selections were pretty vague. This would be a great location if you were into jewelry making, or creating art projects with beads. The other products sold here seem random. The aisles were just filled with random things. It was to unorganized for me to find anything. The decorations I managed to find for slime were glitter and small sprinkles, along with glue and activator. We already had paint, brushes, makeup sponges for our second project squishy sponge cakes. Check out wasn't the best experience. The cashier never spoke or even asked if I had a Michael's Craft store membership. I was never even offered a bag. The interaction just seemed awkward. He preferred to speak to his co-worker loudly instead. All I wanted to do was pay and run away. I was happy that i found the most important items, but the lack of customer service and unorganized aisles made this my last visit. I would only come back if the store was created to its size and location. A new store layout might bring some life back into the store.

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    10 months ago

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    1 year ago

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    4 months ago

    Aiden in the frame shop is awesome. Great customer service and does good quality work. Thank you!

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    9 months ago

    I buy all my canvases there and they are great quality for a great price. I also love their bead selection. It's a good store.

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    8 months ago

    I've been to this particular location three times, and each time the customer service has been crappy.

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    1 year ago

    Framing department is the best! The store is clean and staff is friendly when you can find them

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    3 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    19 years ago

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    13 years ago

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    Ask the Community - Michaels

    Maria in the framing department was so helpful & professional. She went above & beyond in providing excellent customer service & helped more than I can express with framing a special document.…

    You posted your "gratitude" for Maria in framing, who is wonderful, in the question area. If you like, try and delete the question and put it as a review.… Read more

    View All 2 Questions

    Review Highlights - Michaels

    Diane in the framing department stayed around after she clocked out to help me fit my poster in the frame.

    Mentioned in 11 reviews

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    Namaste

    Namaste

    5.0(15 reviews)
    2.2 mi
    $$

    This place is the reason for living there's a calm effect and serenity to it when you walk in…read more Nobody knows how to say the lady's name so I'm just going to say mz Lady N. She can tell you her name 20 times and you still will not remember her name. Family owned and multitude of different varieties of items. education and what's going on with the items that are for sale and vendors can come in as well to do consignments so there's a large vast amount of a lot of different items. Lady N does restringing for jewelry bracelets necklaces as well tennis racket restringing. I got a couple of necklaces done that I haven't been able to where cuz they were broken. Now I got a bring her some more to do.

    The owners of this shop go above and beyond for their customers. I've truly never known a shop like…read morethis one, and I have so much gratitude. We came in to this shop some months ago looking for a very specific incense, which is difficult (if not impossible) to find here in the US. The shop owner said she would be travelling to Nepal in a few months and would look for this particular incense at the grand market (she indicated that every kind of incense could be found there). I left my phone number with her and, quite frankly, did not expect to hear back. I WAS SO WRONG! She called me back exactly as she had promised upon returning to the US to let me know that she found the incense and had 10 boxes set aside for me. I was so blown away that she remembered and thought to call me. Of course, I bought all her stock in this incense because who knows when we would ever find it again! In case you're wondering, the incense is called Aparajita. It is the scent that the Beatles burned during their recording sessions beginning with the Revolver album. And, no, I don't believe they have any left, because we cleaned them out. :) LOL Also, I learned that in some cases the FDA won't sign off on some imports due to ingredients that have not been approved. I can only speculate why this incense is so hard to find here, but I do wonder if it has something to do with that. Regardless, as Beatles fans and as we carefully attempt to recreate "the vibe" of that recording sesh, we are eternally grateful that this shop assisted us with this search. A million thank yous!!!

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    Michaels - artsandcrafts - Updated May 2026

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