AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

My family and I have used AFC for a variety of services including carpet cleaning, carpet…read moreinstallation, LVT installation, and emergency help when our washing machine leaked water all over the kitchen floors. AFC has exceptional, high quality services and customer support! They continue to be our go to for any flooring related service! We have also used a product of theirs for our floors at home called Bio-Nihilator. We have dogs and hardwood floors throughout the house and Bio-Nihilator gets our floors sparkly and clean! https://www.bionihilator.com/store

After reading the reviews for JDF I called and they were super helpful over the phone. The initial…read moreestimate was fair and reasonable so I scheduled a carpet cleaning and they did an AMAZING job! They were on-time, did what they said they would do in a timely manner. I will use them again AND refer them to family, friends and neighbors.

I had an urgent need for carpet cleaning and Jose was able to adjust his schedule and provide…read moreimmediate service. He was very thorough and professional. I'd recommend him highly and I will be a repeat customer!

First they wanted to show up early and when I could not be there early enough for them they…read morecanceled. When they came back the next week I was being asked strange questions like what is in my basement, which made me feel like they were casing the place. The didn't clean stains I asked them to clean so I had to ask them twice and even then they missed spots (there were only 4 areas) The carpet was soaked when they were done and my furniture was just piled on top of each other. They didn't even put the plastic carpet protectors on my dining room table chairs, sofa, chairs end tables. They left dining room chairs on other furniture and left my piano bench on the sofa. When I asked for floor protector they just handed me some and I had to do it myself. They took the nosel off my bathroom sink to put it on their equipment. They put it back on and somehow crammed it on off the thread and it squirts out the sides all over the place. It was a total disaster. I can not even use my bathroom sink now. I hope I can salvage my carpet & the plumber doesn't cost too much. The company saw my review on google and called me. The guy I talked to said he was the owner & the weird questions were related to them trying to up sell. I told the best way of doing this would be just to ask if they could clean any other carpets not asking what was downstairs in my basement. It would of made their intentions clear and not left me the feeling my home was being cased. I explained to him the next day my carpet still was damp in areas, I got what I would call excuses. It was also no longer soft. I let him know other than not having water between my toes after a water extraction I would also expect after a cleaning that my furniture to put back in place with protectors on wooden legs and they at least check the faucet to make sure they got the cap threaded on. He offered to fix it and return my payment to me, if and only if I removed my review. I had planned on taking him up on the offer to get my payment returned in exchange for removing my unsatisfactory review (I was very uncomfortable about them returning). Later that same day I received a text from the guy that said he was the owner telling me to remove my review by 9 am the next morning or he would be contacting his attorney. I have included their text to me in a screen shot below. For me once a company threatens me with more aggravation for giving them the curtesy of a review & exercising my constitutional rights I am done with that company. Below is the condition my furniture was left after I put the protectors on some legs. Picture of areas where the spots that I mentioned earlier. Judge for yourself To those reading this review: It is our 1st amendment right to post how we feel about a service provided. We can also post facts about what occurred. You just can't lie. Please continue to be honest about the service and don't let bullies try to silence you. You need my voice and I need yours. These business owners can use the information to EARN a five star rating or they can be offended over a review. Support your community and rate!

I trusted this company to solve a cleaning problem for me and all they did was make the problem…read moreworse and then blame me. I had an accident that resulted in paint spilling on a chair in the living room. The technician used some solvent and a brush but wasn't able to clean the chair. As I was also having my carpets cleaned, there were floor units in my home. The technician, without my consent or knowledge, decided to use a floor unit on my delicate chair to try to take out the paint and all it did was leave a water mark and worse yet, ruined the fabric. The owner just yelled at me and said it was my fault when I tried to work with him to make this right. NEVER EVER NEVER use this company!!! They are the worst!!!

Extremely courteous, and committed to getting the job done right. Perfect example of a small…read morebusiness owner taking pride in what he does. So much better than the National franchised companies I've used. Great price, great service!

Carlo's cleaned the carpets, Hall, and stairs of our home recently. He did an excellent job at a…read morevery affordable price, and I highly recommend him. He also cleans tile, and we plan to have him do that on some tough grout stains.

Honest, fast carpet cleaning service! I had not had them…read morecleaned since installing in 2015 and they honestly look like brand new carpet! Great job Kyle and Ashley!

I used Murphy Janitorial for a carpet cleaning @ my apartment. the price was reasonable and the…read moreservice was excellent. I will say that one of the benefits to having my carpet done with them was the fact that my allergies were much much better after the cleaning. They do have MicroBan available (It's this chemical that absolutely kills anything and everything microbial) so for us allergy sufferers or even pet owners, they are awesome. They also got out some wicked stains that I thought were unremovable lol. Only con I would say is that the machinery they use for cleaning takes them awhile to setup and clean as opposed to the truck based machines. So you might need to set aside a few hours when they come by to your joint,.

We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

Charity and her team were fantastic! We hadn't had a good cleaning for years and I was super…read morenervous about finally having family over after so long and frankly embarrassed about how bad it had gotten. Charity made the whole experience sooooo much better. She wasn't the cheapest and she wasn't the most expensive but we loved the non-judgemental and honest manner that she conducts her business. I think she truly does like getting things clean! I didn't realize how clean she meant she was going to get it until I saw it and then I was blown away.

Fantastic team! I had a deep cleaning service and was left very satisfied with the results. I have…read moretwo pets and there tends to be a lot of pet hair in places I never reach. They got into all those spots and then some. I would definitely recommend them as they are efficient, honest and super sweet.

I used Brody's to stretch out my carpet in my living room, hallway and bedroom. Everything from…read morescheduling the appointment to the day of appointment was a simple, easy process. This is a family owned business and you can tell they know what they are doing. My appointment took about 3 hours. I'm very happy with the results. I only wish I would have reached out to them sooner.

Timely always! Carpets have come clean each time we use Brody's…read more Communication is excellent.