1. Serene Spaces Cleaning

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Serene Spaces Cleaning

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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Services - Serene Spaces Cleaning

Deep cleaning

Maid services

Move-in or move-out cleaning

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2 years ago

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Photo of Whitney W.

Whitney W.

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Service is average. Customer for 5 years. Communication is poor between business and customer. Most…read moreof the work was done reasonably well, but there was nearly always something that was missed or not done. A lot of time a minor or small detail, but almost every service it was something. Early in using the service, if there was an issue or missed portion of the home (failure to dust, mop a bathroom floor, clean blinds/shade, etc.), they would send someone back to complete the job. But after a while we got tired of having to consistently contact the owner (who is normally slow to respond, primarily answering only in texts) and just dealt with it. Part of the reason we didn't make a change sooner was due to their reliability with their consistent schedule. The staff is courteous and professional, but the results were average and never exemplary. It is completely understandable that it can not and will never be perfect, but every time something was missed or poorly done. Again, we stayed with the company for their consistency and the work was decent enough that didn't warrant going through the hassle of hiring another company. What ultimately led to the end of our service was the complete lack of communication when changes to the schedule were made (not the first time) and then receiving a poor cleaning that resulted in nothing being mopped, blinds being skipped over and overall sloppy service. The owner, who consistently has an excuse for their lack of communication, does not call back and responds with a snarky text that "if you are wanting perfection for what you are paying, you should get on your hands and knees and do it yourself."

Sabrina and her crew are the best. We hired them to clean our offices for our property management…read morecompany and then had her cleaning our homes. We have over 1200 homes in the Kansas City area and she always comes through and never has to go back to redo a job. I highly recommend Maidzilla

We Build and Clean Your Dream

We Build and Clean Your Dream

(11 reviews)

Service 5/5 Timeliness 5/5…read moreCommunication 1/5 TLDR: Overall, if you know what you're doing and getting into, it seems like a fine service. Cash only and language barriers. This was my first time hiring cleaners, so I'm willing to accept my inexperience as part of the difficulty. The initial communication was good - quick response, good price, clear outline of what they could do for my apartment move-out clean, availability on the day I requested. I did have to reach back out a couple days in advance to get the time. The cleaners showed up on time and were very nice, though spoke hardly any English. They did not know what I was wanting to them to do, which seems like something their boss should have told them before coming over. Thankfully between Google Translate and some hand gestures, we got on the same page. The actual service provided was as good as I was expecting - the apartment I lived in was cheap and kind of gross to start out with, so I really was just looking to save myself some time and effort, not a pristine miracle. The ladies provided that and I am happy with the actual work done. I was not given information in advance for how payment would be handled, and the language barrier made it a little difficult. I was expecting an online payment link, venmo, square app, etc but found out at the very last minute that they wanted cash only, which was super awkward and inconvenient to say the least. I was late getting back to the house to pay them, but they were nice about it.

Everything went well! Quick to respond estimate accurate job done perfectly done very quickly. I…read morehate to say it, but I can't wait to call him again.

Serene Spaces Cleaning - homecleaning - Updated October 2026

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