I needed to get a suit dry cleaned and had not been to any in the area before. I chose Feigenbaum…read morebecause it was the closest and was very pleasantly surprised. The woman who helped me was very helpful and answered all of my questions. I paid about $25 for a suit jacket and pants. I was able to the suit rushed at no extra cost and it was ready the next day. I will definitely be going back in the future!

I'm done using this dry cleaner. I've gone here a couple of times, mostly due to location and…read moreconvenience. However, after the last visit, I will be going to a new place. I dropped off 3 items of clothing; 2 blouses and a winter coat. I was charged for 4 items of clothing because the coat had a removable hood that was an extra 4.19. Next, I wanted to pay with a gift card, but apparently, credit card information is stored and saved on their computer and they just used that one without telling me. When I stated that it was the wrong form of payment, the employee just shrugged her shoulders and said it was already done and if I wanted, I could take it up with the manager tomorrow. Never again!

They do a thoroughly meticulous job of dry-cleaning. The magic, however, at 89 1/2 Bay Street is…read moretheir orthopedic tailor. I have never had trousers so perfectly tailored to my Buddha-like physique as I have here. Pro tip: the Mothership at 89 1/2 Bay Street is brilliantly located, and the fabulous tailor operates out of these premises. The finest!

Horrific! They destroyed thousands of dollars of clothing. Not a single item was cared for…read moreproperly. Silk dresses, cashmere sweaters, and blazers - all ruined. Sweaters are stiff and pilled. Delicate shirts were hung on metal hangers, completely destroying the shape. Clothing's texture is all stiff and damaged. Pants were shrunk. AND they stuck these horrible glue-on barcodes on everything. Completely un-removable, right over the labels of designer clothes, including a $700 Veronica Beard blazer - destroying everything with their itchy glued on labels that I did not consent to being adhered to my clothing. Only went here because I was on a time-crunch and Cudney's was going to take two extra days. NOT WORTH IT. They should be ashamed.

Excellent Tailor for alterations. She did a great job on my long gown which I needed for our high…read moreclass Chicago wedding. The workmanship was exceptional, price was reasonable and she had dress ready for me in less than one week as promised. I will definitely refer customers and return.

It's a shame how they seem to not care about quality, I'm in a wedding on 10/14 and it's 10/6, I…read morebrought my dress here on 9/11 to have length removed and to alter the sleeves on my dress. They informed me that I could pick the dress up on 10/6 and she promised when she finished she would call me so I can try it on sooner and not worry. I didn't get a call so today 10/6 I went in to pick up my dress. I was horrified at the outcome, I'll post pictures to show, I don't know how anyone would find it acceptable to wear a dress like this! It looks like it's falling a part! I understand she said she was having family issues but that doesn't mean to produce quality work, I stated that she had it for over 3 weeks and she stated, "the dress has been done for over 3 weeks" and I asked why she didn't call me if it was like she promised, she said a family emergency... I still ended up paying $80!! I'm now taking the dress to another alterations so they can hopefully fix this. I'm sorry but DO NOT go here for alterations, the only thing I would is to have length removed but even that was uneven. She's a sweet woman but I think it's time to retire or to stop taking alterations. Don't blame the dress material for the lack of quality and don't blame a persons body....

Quick response flexible service and great reputation, got me an answer and quick turnaround on dry…read morecleaning for a suit on a last minute trip.

The past two Years I have brought my daughters prom dresses to be altered. The lady who does the…read morealtercation was very rude to the girls and myself. The first year I thought maybe she is just having a bad day so I gave her the benifit of the dought because we all have bad says. This year the same attitude like we were inconveniences her by being there. And to top it all off she told me it would be $100 ( very nasty when telling me) but when I picked it up it was $50 more then original price!.​

Last resort for doing laundry...more then half of the machines are broken and the few that don't…read morehave signs saying broken take your quarters and says door open. Funny part is I told girl in dry cleaner store and she said next time you have to lift door when you close it...just got laugh...! Good luck and plan to lose a lot of quarters trying to figure out which machine really does works....it's a scam big time....

Worst service ever. I would not recommend this company at all. Harsh chemicals are used that…read moredestroy your clothes and few of the workers speak English. Terrible service!

Normally I will expound for hours on end about a place I like, as seen in some of my other reviews…read more I do, however, have much to say about Saratoga Cleaners. As a guy that has to look business professional all the time when dealing with customers, cost can add up quick. If I'm not wearing a suit, I will be wearing a button down shirt if I'm not on the road dealing with clients like I normally do. When I have important business, I will often wear French Cuffs, and this is one of the places where Saratoga Cleaners shines above all others in the area. they actually know that when you press a french cuff shirt, you fold the cuffs DOWN. I have been to many cleaners in the area. Some in Saratoga, some in east Greenbush, some in Troy where I live, and some in Albany where I am often conducting business. NONE of them know what to do with french cuffs, Especially the East Greenbush cleaners, who will remain nameless. So lets break it down: Cost: You simply can't beat Saratoga Cleaners. You get a quality 5-star job at an unbeatable price. Quality of Service: If you ask for light starch, you get light starch. If you like cardboard shirts, I'm sure they could accommodate you. If you are like me and don't like starch at all, just a slick press - Saratoga Cleaners has no peers. This is where it's at. Staff: They listen, have great attention to detail, and are always VERY courteous. Wait Time: What's that? Even during a rush they get you in and out the door quickly. Try getting that from one of the other garden variety dry cleaners in the area. They also do alterations here. I had a suit altered for a wedding I was going to; one of my suits that I bought when I was a tad more husky. Couldn't have found a better fit. The woman working on the alterations measured me, got an idea for how I wanted the suit to fit, took the suit, and had it ready on time a few days before the wedding. So in conclusion - I drive from Troy to Saratoga to go here to get my stuff cleaned, pressed, whatever, despite having literally 100 other choices, of which 2 are walking distance to my house. Dry cleaning is like a haircut. You find a good barber and stick to 'em. Dry cleaning is no different.

Ruined drapes and refused to honor their own written policy. Do not bring your valued dry cleaning…read morehere! I brought my drapes here for service (totaling $64). The laundromat completely ruined them with both the length being shrunk and as a result the texture being ruined on all 4 panels. Their official store receipt explicitly states they will pay "up to 10x the cost of service" for damage, which equals $640. The actual replacement cost for my drapes was less. Despite their own written policy covering this full amount, they refuse to pay the amount to replace. The staff when I went in person said it shouldn't be a problem to get fully refunded. Now after numerous calls over the past few weeks, the manager of the organization will not reach out to me and is using his team to act as the in-between. They also admitted that no one even knows who monitors or accesses their company email inbox, making communication impossible. Because this business does not care about making things right and treating their customers fairly by honoring their written guarantees, I have officially filed formal complaints with the New York State Attorney General's Office and the Division of Consumer Protection. Beware of doing business here if you value your textiles. Please see the before and after photos to make your own judgement.

Horrific! They destroyed thousands of dollars of clothing. Not a single item was cared for…read moreproperly. Silk dresses, cashmere sweaters, and blazers - all ruined. Sweaters are stiff and pilled. Delicate shirts were hung on metal hangers, completely destroying the shape. Clothing's texture is all stiff and damaged. Pants were shrunk. AND they stuck these horrible glue-on barcodes on everything. Completely un-removable, right over the labels of designer clothes, including a $700 Veronica Beard blazer - destroying everything with their itchy glued on labels that I did not consent to being adhered to my clothing. Only went here because I was on a time-crunch and Cudney's was going to take two extra days. NOT WORTH IT. They should be ashamed.

Brought in clothes to be drycleaned and was in shock when I picked them up…read more They are outrageously priced and I don't understand why the prices per shirt varied on the brand. They actually listed brands on my receipt. Seems like they randomly make up prices based on the item. Every shirt was a different price. I was charged $25 to dryclean one dress! $150 for 12 items! I have been drycleaning my clothes for many years and I have never seen prices this unreasonable. I WILL NEVER GO BACK!

When I took the suit out of the dry cleaner bag there were all these threads hanging off of the…read morepant cuffs. I cut them off and wore the suit. The next day I took it in to them and they gave me a really hard time. All I wanted was for them to fix the suit to the condition I brought it in. They argued and said they wouldn't re hem the pants. When the auto text came in, they charged me $22 to clean the suit. I also noticed there was a bad iron mark on the sleeve which I didn't even talk about but would never wear the suit in public. The damage was so bad, I can't wear the suit. Just about the worse customer service I've ever had. Really bad dry cleaner.

Top notch service and turn around. Brought a few items in later on a Friday and had them back…read morearound lunch time on Saturday. They provide top notch quality service at a very fair price.

I've always had fantastic service at Cudney's with then often beating their estimate of when my…read moreitems will be ready, which was already fairly quick. They typically send out coupons to my email each month that can save some bucks, which I appreciate since dry cleaning and pressing services aren't cheap. They offer a nice range of services and I love being able to both drop off and pickup my items anytime day or night with their convenient automated system. The times that I've interacted with the staff there had always been very positive too. After trying several other area dry cleaning businesses when I first moved to the area, this place quickly became the one I have stuck with for the past several years.

UPDATE: Cudney's responded to my review stating that there was no way of knowing if they could…read moreclean my curtains without seeing them first. The person resresponding to my post obviously didn't read it all the way through as I clearly stated that I was glad they didn't attempt to clean my curtains if they were concerned doing so might damage them. My complaint was how they returned the curtains to me, as evevidenced by the photos I attached. How hard would it have been to fold them, as I had before delivering to them? Or how about draping them over a hanger? Anything other than throwing them in a plastic bag in a heap. At least have the professional to admit your error.