1. Best Carpet Care

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Arlington, TX

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Best Carpet Care

5.0 (1 review)
Open • Open 24 hours

Services - Best Carpet Care

Carpet cleaning

Rug cleaning

Upholstery cleaning

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10 years ago

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American Water Damage of DFW - Broken custom installed woodwork

American Water Damage of DFW

(114 reviews)

Customer service is very poor in regards to the office staff. Also nobody knows what the other…read moredepartment is doing and I kept getting the runaround regarding documents my insurance claims adjuster needed to properly access the claim and come to a resolution. It took one month to get an estimate completed for repairs needed. The mitigation and pack out employees were super nice though. Professional and highly personable. I loved those guys. I just wish all the departments were as professional, specifically the accounts receivable department. One employee was very hostile and extremely rude towards me when I was just asking questions about getting a repair estimate for my claims adjuster to see what needed to be paid. I also was told that a bill was overdue when it literally came to me the day before. The charges were outrageous for pack out materials. I feel like I made a poor decision choosing them. If customer service employees in accounts receivable (one employee in particular) were not bullying and hostile and the various departments actually communicated, I wouldn't have regretted my decision to use them. It was a mistake.

What should have been a straightforward, professional mitigation process turned into an exhausting…read morebattle against inflated billing, deceptive paperwork, double-billing, and blatant bad-faith tactics designed to squeeze every possible dollar out of both me and my insurance provider. The red flags started immediately: before any work began, the division manager asked to view my entire home insurance policy, clearly not to help me, but to figure out how to maximize their payout. Once mitigation was done, the billing became chaotic. They introduced shifting, unexplained invoice amounts, charged me for equipment rental long after their own logs proved the units were removed, and slipped in duplicate line items for labor and structural work already billed. They also tried to stick me with unauthorized after-hours fees caused entirely by their own scheduling decisions. When I presented undeniable proof--including their own tracking logs and photographic evidence--they ignored the facts and tried to weaponize my insurance payout. Even worse: a month and a half after the account was paid in full per my insurance company's independent assessment, they went behind my back, contacted my insurer, and aggressively pushed for more money. Not to mention we caught one of the technicians smoking weed in our bedroom closet while on the job. If you are considering hiring this company, I strongly advise you to proceed with extreme caution and document every single interaction, piece of equipment, and invoice revision. Or better yet... DON'T!!!

Grout Hero

Grout Hero

(5 reviews)

As a homeowner, I like to keep my shower looking clean and well-maintained. Over the last year or…read moretwo, I noticed some mold, missing grout, and areas that just weren't looking their best. I decided it was time to have it professionally restored. After finding Grout Hero on Yelp, I chose them because they seemed like a small, family-owned company. They had a handful of great reviews, and I wanted to give them a chance. The owner came out to my house the very same day to provide an estimate. I showed him exactly what I wanted done, he gave me a fair price, and I decided to move forward. Two days later, he sent one of his technicians to complete the work. The technician did an excellent job, and I am very happy with the final result. I debated between leaving a 4-star or 5-star review for one reason only. The appointment window was scheduled between 11:30 AM and 12:00 PM. When 12:05 PM arrived and no one had shown up or contacted me, I sent a text message. The owner replied that the technician should arrive within 35 minutes, but it ended up being about an hour and a half later before he arrived. That said, once he got there, he was polite, professional, and did outstanding work. He spoke very little English, but that didn't matter to me because the quality of his work spoke for itself. So, it's 5 stars for the technician who completed the job and 4 stars for the office communication. Overall, I'm very pleased with the work and would use Grout Hero again.

I can't believe how great my bathrooms look! I forgot to take before shots but I had mold and…read morediscolored grout, it was gross. Cesar was very professional and got a worker out to me the same week. I'm so happy, I highly recommend them!

Best Carpet Care - carpet_cleaning - Updated October 2026

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