A Tremendous Experience at Best Buy Outlet - Bowie, MD I had an absolutely outstanding experience at the Best Buy Outlet in Bowie today. I went to pick up my washer, but unfortunately, it didn't fit in my vehicle. Without hesitation, the team quickly arranged for it to be delivered and installed at my home. It was seamless, professional, and exceeded my expectations. I want to especially shout out Dre, who went above and beyond in every way. He walked me through the process step-by-step, was incredibly kind, professional, and considerate. He noticed I was dealing with some arthritic pain and personally grabbed a chair for me and said, "Please, have a seat." That level of care and human decency meant so much. This is exactly what I think of when I think of true customer service excellence. Dre is a shining example of what it means to care for customers -- and proof that there are still good people in this world doing service the right way. Thank you, Dre and the team at Best Buy Outlet Bowie. You've earned a customer for life read more

Have you ever been to chaos? No, then take a visit here to get the feel of it all. I have never seen a Best Buy Outlet, nor even knew it was a thing. When I drove into the plaza I noticed the familiar building and gave it an afterthought. I'd be back to visit it on my way out. When I parked and went inside I didn't know what to expect, but it surely wasn't this. I was expecting at least some order, but no. Think of this place as your open box destination. Basically, anything that has even been returned to a Best Buy ended up here. From appliances to television, laptops to desktops, tablets to sound bars. And anything in between. Looking for a deal on a 75" television, you might just be lucky here. Need a MacBook, they got you covered. However, if you want to pick up a game for your system, this is not the place. I was approached once while I was browsing the televisions and I had asked about this place. The associate told me what the jest was and I told her that I was sorry that this store was now an outlet. She chuckled and thanked me for my concern. I spent a lot of time at the tablet/laptop section. It is hard to browse this section since it is in cages. After a while I just gave up on this. I did end up purchasing, but for the life of me I cannot remember what it was. I do remember that the lines were crazy and no one could figure out what line to be in. The guy that helped me was quick and I was on my way out the door. read more

A Tremendous Experience at Best Buy Outlet - Bowie, MD I had an absolutely outstanding experience at the Best Buy Outlet in Bowie today. I went to pick up my washer, but unfortunately, it didn't fit in my vehicle. Without hesitation, the team quickly arranged for it to be delivered and installed at my home. It was seamless, professional, and exceeded my expectations. I want to especially shout out Dre, who went above and beyond in every way. He walked me through the process step-by-step, was incredibly kind, professional, and considerate. He noticed I was dealing with some arthritic pain and personally grabbed a chair for me and said, "Please, have a seat." That level of care and human decency meant so much. This is exactly what I think of when I think of true customer service excellence. Dre is a shining example of what it means to care for customers -- and proof that there are still good people in this world doing service the right way. Thank you, Dre and the team at Best Buy Outlet Bowie. You've earned a customer for life read more

This location doesn't have very good customer service however, they do have the items that you need going into a Best Buy and the store is pretty clean. read more

Customer service is awesome here! I come back and forth to the store over a period of a week getting a few devices for church then deciding that I needed something for home for myself. I even had to do a return of an item. Evyn and his team made shopping at this location a breeze. read more

Great customer service by Candance! Lots of selections of major appliances. Helpful staff and easy to find. They have an opportunity to improve on delivery times. It will take them about 2 weeks to deliver. read more

I ordered 3 high end Sony TVs for installation on March 20. I then had not one but two installation appointments cancelled on the day they were scheduled, after I was at home for the appointments that were confirmed the night before. Both times, the only notification I received was a text message telling me, "it's time to schedule your installation." After, I was at home, waiting for the Geek Squad to arrive! They simply cancelled my appointments after confirming they would be there. Trying to get information on what was going on is nearly impossible. I got caught in 'robo-chat hell' with no ability to talk with anyone at the store I purchased from. Needless to say, I cancelled the order and will take my business elsewhere. fool me once, shame on you. Fool me twice...you lose this customer forever! read more

This store has the absolutely worst customer service. The employees are beyond rude, dismissive, and not helpful at all. I worked in customer service for 15 years, and I never treated a customer the way that these people do. They have the nastiest attitudes. No matter what time of the day you go in. I purposely now go to the Annapolis store, because the employees there are far friendlier and actual professionals. I even mentioned my experiences to an employee there and they say they always get complaints about the Bowie store. Management here clearly doesn't care, because it starts with them and trickles to the employees. Save your time and drive out the way to another store. read more

Avoid this racially profiling store. Haven't been here since 2018 and I live in the area. Never wrote a review, but I entered this store to purchase a wifi extender. As I took a couple minutes to browse the phone cases an officer comes up to me and said the store wanted me to check you for stolen cases... No criminal background, yet I'm in the security office of the store getting patted down and pockets emptied to find nothing on me. Ended up leaving the store because I did not want to spend my money there and bought the wifi extender elsewhere. Yes I am a college educated black male with a career. Haven't seen me since and I love shopping at Best Buy. read more

We went in and looking for an item. I was waiting for someone to help us with an item. We were ignored by the employees due our deaf and disabled. read more

I frequent this Best Buy I just checked my account and last year alone I spent over $16k in this Best Buy never once had any of the problems I've seen listed below. I make my order I walk in I pick it up. Not very often do I walk around and shop the store, but every time I have they had what I need. I've taken family members up here to pick out computers and other electronics they might need. I have bought a refrigerator from here works great! Staffs always been helpful never once had any of these issues I see other people having maybe I'm just lucky read more

These Workers are racist to my family. The employee workers from there weren't nice at all. We were getting treated poor. The workers told us to leave the store early because we were Hispanic. That really triggered me because I love shopping at best buy and its value coming over here to get treated poor was unfair. Don't waste your time coming over here. Most workers are justing talking and didn't care about people in line for costumer service. 1 star! don't come here if you'r reading this. read more

Worst Best Buy ever!!!! Manager is the worst was going to do my return for a damage product that I received in the mail but looked at my address and denied it. The Spanish Associate said he does this to all of his kind he said let a white man come in and he like his best friend just go to woodmore or even drive to Springfield if u went to be treated like a human with respect. read more

Customer service is terrible. I went in to buy a brand new SD card that I needed to use right away, they refused to allow an employee or myself to format the file system on a brand new card that I was intending on purchasing. In fact most of the employees in the computer department were oblivious to what I meant. It is a shame that customer service has become a thing of the past. read more

Went to this location around 7pm on a Saturday evening, while the store closing time posted was 9pm. My mom and I specifiaclly went there to purchase a new computer system and was helped by a nice but pushy gentleman. My mother explained to him what she was looking for and that she already had a best buy credit card and was willing to use it... He advised her that even though she already had the card, that she should also apply for the best buy visa. She was hesitant but did anyway to recieve the discount and she was approved for $4000.00. At this point he then tried to sell her all kinds of warrenties and additional add-ons for the computer. When she declined he turned to me (I was there to purchase a new phone) and asked me to apply. I too had a best buy credit card so i declined. He then tried to sell us a gaming computer because he heard me talking aboit my 14 yr old. I declined on that also... It was about 830 and the lights began to shut off (unprofessional) and because the guy was trying to sell us the entire store we hadnt even purchased the computer or got to look at the phones. Around 845 we had completed our computer sale and began to look at the phones. We were told that since we were in the store we could go ahead and check out the phones. Around 850 a manager came over and told us the store was closed and we needed to leave, as i saw him tell all the other customers as well. In my opinion, the entire experience was unprofessional! We were heckled, upsold, and then rushed out even though we were still planning on spending money there! Needless to say, I didnt get my phone. My mom also had to set up automatic payments to come out her account because what the guy didnt tell her was that if she used her card for her purchase, and payments werent made on the card on the same day every month that her interest rate would go up to a whopping 27%! We have the autmatic payments set but beware of the fast selling and lack of details given at this location! read more

Best Buy Outlet - My secret addiction... - Computers Near Me - Bowie, Maryland

Came here to buy a washer and dryer unexpectedly. Went in not knowing it was appointment only for appliances. They made me a same day appointment and I went to get lunch and came back two hours later. I purchased washer dryer with a 5 year warranty. Delivery was good. And they let dogs in! Good experience! Highly recommended. read more

Best Buy Outlet - Computers Near Me - Bowie, Maryland

You know that saying bad news travels fast? Well bad reviews of places get written with the quickness. This place was horrible on the customer service level. I walked around for 20 minutes and I eventually found what I was looking for but I was curious if any of the Best Buy employees who saw me and made direct eye contact with me would offer help. I guess they were too busy and intrigued by what was going on in their huddle as they all looked at their cell phones. I found what I was looking for but there were only two of the items and each one of a different design. At this point there is no way I wanted to be a shopper here. If this is how customer service is going to be then I see why it is just better to stay at home and shop online as the employees seem to avoid all human contact at all costs. I went in to physically see the item because Best Buy is one of the retailers for this particular item but I am regretting coming in. There seriously needs to be some retraining or just hire people who care as I saw one of the employees wearing Beats by Dre earphones as he was putting items on the shelves. Basically saying don't bother talking to me. I admit I do it on the plane and my headphones are not even plugged in. Best Buy? The motto of the employees is Just Walk By. read more

Came in to get a cable for computer. The person working the door, was having a full blown personal conversation on speakerphone. Technically I can't get mad because the store was empty. I proceeded to ask the person working the door for a particular section and the proceeded to put in AirPods as if I was interrupting their call, my bad. I bought my cable and left, now I remember why I shop on Amazon. With customer service like this, they'll end up like circuit city. read more

Do not bring your electronics to the Geek Squad at this location. Here's my cautionary tale. My computer was working before I brought it in to Geek Squad at the Bowie Best Buy. All the tech had to do was install the 64 gb of ram that I bought. When I dropped it off, the woman I checked in with said they would call me if the ram wasn't compatible. I got an email and text that the job was completed. When I went to pick it up, she told me they couldn't do the installation because the ram was too big. No one called and the message sent stated the job was completed. I fussed with her about it, then dropped it. I asked, since I got the wrong ram, if she or a tech could help me find the right ram that's compatible with my computer. She told me to just go to the computer manufacturer's website and put in my model number to get the right ram. (There's great customer service for you.) The woman had the nerve to ask me to do her a favor and give her 10s on a satisfactory survey, despite me leaving unhappy. I got home and tried to power up my PC. It flickers without booting up. I use this computer for my video production business. Now, my PC is at the Geek Squad in Annapolis, which is running diagnostics to see why it won't turn on. When I raised this issue with the Geek Squad manager at the Bowie Best Buy, he said he was taking the word of his techs over mine despite my order ticket stating that the machine turned on and booted into the operating system before the tech attempted to install the ram. He asked why I didn't bring the computer back to them. I said I didn't trust his techs. He said well you brought it in for something you obviously couldn't do yourself. That comment is odd since I'm paying for a service to do that. While filing my complaint with the Better Business Bureau, one question that came up was about my desired resolution. I have two: 1) The Bowie Geek Squad admits that they screwed up instead of trying to cover up what happened. 2) If the Annapolis Geek Squad can't fix my computer and they find any damage caused by the Bowie folks, the latter should cover my repair and shipping if I have to send it back to the manufacturer and my warranty is up. I'm never going to this store again. It's 12 minutes from my house, but I'm willing to drive 45 minutes to the Best Buy in Annapolis for my future Geek Squad services. UPDATE: I ended up taking my computer to the Geek Squad in Annapolis. They were professional and fixed the issue caused by the Bowie Geek Squad team. The Annapolis team also went so far as to look up the sku number for the correct ram, but I beat them to the punch. They installed my ram when I found the right one. They went above and beyond what the Bowie Geek Squad team did. I'm taking my computer to the. EST Buy in Annapolis from now on. read more

This is robbery store, make sure don't go there. Even if you are 20 years customers, when you having a problem they don't know you... You cannot trust them, make sure look what you're buying and signing... read more

Purchased 2 laptops and total protection plan, due to Best Buy's data breach I got hacked. After 2 days of calling I finally got an appointment 3 days later dropped my laptop off and asked to be called if they needed a flash drive or external hard drive to put my info on, no call went to the store, no one in sight was told all the employees quit, can't get my computer back because geek squad doesn't come in till the afternoon, went up a second time no employees to be found, watched a guy shop lifting, finally found an employee gave me a managers number to call, 2 days of texts, finally the computer is ready the fixed it the very day I was coming to get it back, be ready in an hour, 9 minutes later it's ready, picked it up voices my concerns the A'hole manager doesn't care says I was never there twice and no one quit, they always have PD there. Get the computer home it is not fixed. Call back to get it fixed, 3 weeks for next appt, took the computer to another shop it's fixed found out Best Buy did nothing more than run a virus scan. The private shop fixed what they can't and they see a lot of Best Buy customers. Wouldn't recommend Best Buy geek squad to pick up dog crap from the yard. AVOID THIS STORE ... read more

Lost me forever as a customer. Who on earth set your hours. Most businesses open between 7-9 except for some department stores like kohls etc. and even they usually open at 10:09. You have an 11:00 opening????! That's ridiculous read more

I am very disappointed with the Bowie Best Buy/Geek Squad. I purchased a 85" TV from Best - paid over 1800.00 for the TV and mount Informed that they would deliver both - the mount came on Saturday, June 6, 2020 and the TV was to be delivered on June 11, 2020 between the window of 7am-1pm. I had someone to wait at my house to receive the delivery of the TV- I phoned Best Buy/Geek Squad - confirmed my time - after my time came and past at almost 3pm - I spoke with someone who stated that my delivery had been rescheduled. I asked the guy how come I didn't receive an email or phone call regarding the reschedule and he stated "maybe the system had a glitch" WOW - is this how Best Buy treating their customers now- I replied there was no glitch when they got payment. I tried getting through to Best Buy - on hold sooooo long and also, tried the Geek Squad - when I tried to get information as to why my TV delivery was rescheduled - the Geek Squad guy said since the order was canceled he couldn't tell me what happened. I am so upset with Best Buy- This was a gift for my very special husband for father's Day- The customer service is very poor and unprofessional. I WILL NOT PURCHASE ANYTHING ELSE FROM BEST BUY OR RECOMMEND GEEK SQUAD - VERY COLD ATTITUDES. IF YOU DECIDE TO READ THIS AND STILL PURCHASE FROM THESE GUYS- GOOOOOOD LUCK!!! read more

Like why even have a dozen workers if only 2 are going to help customers and the rest literally stand around talking to each other... I hate this place terrible service EVERY time. IN EVERY DEPARTMENT. Not suprised it has a 2 star average. Only writing this because I've waited 30mins plus before even being able to get the item I'm trying to buy out of its case. read more

Literally... The worst customer service! I have had many problems here but today takes the cake! Went online and purchased an Xbox and a video game and I selected in store pick up. That was around 12 pm. I get to the store around 5:30 pm to find out that they never processed my order. The clerk told me to come back the next day. Interesting enough the Xbox I reserved was sitting in a display in front of me with 30 other ones. And the video game was sitting in the display case, so I asked her if I grabbed the items can you just process my order? She says no.... And that I will need to cancel my order and grab the items and re purchase them. So I had to spend $500 instead of $250 ALLLLL because they were to lazy to process my order 4 hours prior. Also I really don't that they couldn't just process my order while I was there. To make cancel my order is a stupid policy. read more

Worst customer service...too many blue shirts walking around socializing with each other and oppose to helping customers and when they do finally decide to do their jobs, its often with a rude and condescending tone. read more

Very clean store and the customer service of MOST employees is great! When parking, I did see the manager outside with an employee, it seemed as though they were going back and forth, which should have been done in a more private setting. Overall, I will be coming back to this store. read more

Horrible customer service! I just stood in line for 20 minutes for the geek squad, while 1 lady with an attitude "searched for available appointments", and three other geek squad employees stood around looking at the people in the line. I guess everyone was on break... the sad part is that there was a senior citizen with a WWII hat on, a walker, and hearing aids in front of me, and the employee was rude and dismissive to him as well. Word of advice: try another location. Great job management! read more

Horrible customer service. It was more important for employees to stand around on their cell phones and watch videos than to approach a customer standing at their station. Once again had to drive to Annapolis to get quality customer service. read more

dont buy products that you want installed by Best Buy. they are grossly under staffed. i received a high end sony car radio for my birthday last April. it was mis installed. i could not get a new appointment until Nov, they claimed they only book appts 30 days out.....a manager finally got me in the que, but had to drive an hour to Sterling VA. Now we are told the radio is defective, go back to store where we bought it. isnt this a national company? Horrendous Service! read more

Meh. I've been here several times and only walked out with a purchase once. This location isn't great. The staff isn't really helpful and it's pretty small. There isn't a great selection of items. I've gone on headphones hunt a couple times here and basically outside of Beats headphones (which suck) there isn't much. They didn't have Nike Fuel bands in stock when I went to get mine (though the 800 number claimed other locations did) but they did have a Yonanas machine. Too bad all but one had been opened and returned. I took that one and decided this Best Buy is a waste of time after that. As usual, another stellar PG county experience (enter eye roll here). read more

Worst Best Buy of the three I usually visit. The inventory is about half of what the other Best Buys have. If you want something specific or uncommon, they'll just try and get it ordered to them from a different store. The staff act like they're bored and don't want to be there. I've gotten more help asking a bum for directions down in SouthEast D.C. I honestly don't blame them, since the managers are idiots. One employee decided to put Drumline on one of the big screen home theaters. Of course, a crowd began to form (what the staffer wanted) and people asked questions. What does the manager do? He tells the ~customers~ to clear out and that they're clogging up the area. Oh yeah, way to endear yourself to the people you want money from. Forget this place. Go to Laurel or Columbia if you want better service. read more

It doesn't matter what day or what time I go into this so called "Best" buy but it's never a decent experience. I get that there's a pandemic going on but the people who do show up for work need to either be polite or find another choice of career. As for the supply chain being backed up that doesn't mean that what is in stock should be out of order and sloppy. I live in Bowie but will drive out of my way to Annapolis 99% of the time. read more

I have to say that I have had some good experiences at this store but honestly it's hit or miss...and today was definitely a miss. My boyfriend purchased a remote start system for my car and we had an appointment to have it installed today. I was really excited because this is my Christmas present from him and I have never had a remote start system so I was also excited about being able to warm my car before I get in it. Anyway, the tech that was scheduled to do the install did not show up for work. We were told that we cannot get it installed until January 24th. Seriously?! More than a month away? Nothing else you can do about this. We got no heads up that our appointment was going to be canceled. Now winter will be half over before I get my system installed. Thanks for nothing Best Buy! Bah Humbug. read more

Is the worst store I have ever been to they have the worst customer service and the worst employee ever they are rude disrespectful the lazy not want to help you and act as if they are doing you a favor by even talking to you avoid this store I'm calling the regional to make a formal complaint this is the worst ever read more

Let me start off by saying that I hate this location! It is the closest location to my home, but it is the worst! I went in to get a cd, yes I am still a person who physically buys cds, and there musical selection was minimal! I walked around that section for about 10 minutes without any assistance from anyone is the store only to find a small 3 foot section of r &b cds! You have got to be kidding me! I would rather go to Annapolis at this point to go to a decent Best Buy location! I don't really care how close this location is to my home! read more

This review is mostly for the company Best Buy contracts with for appliance delivery... nevertheless, our experience with this Best Buy, their delivery service, and even Geek Squad/customer service has been absolutely awful. We ordered a stackable, front-loading washer/dryer set from the Bowie store. The employee who helped us at the store was decent enough; however, our experience quickly went downhill from there. We requested our delivery date, and as per usual, the delivery men arrived late. But we're talking an hour and a half outside the window. Next, when they did arrive, my fiance found that the washer's sides were completely smashed in from the clamps. The delivery guys then said customer service would call us right away to reschedule our appointment to resolve the issue, and, you know, deliver a normal-looking washer. So, okay, stuff happens, but following that, we didn't receive a call from customer service. We then proceeded to call Geek Squad/customer service many times, each time being on hold 15-20 minutes without speaking to anyone. Gave up and tried the next day. When my fiance finally got through, it seemed we had been automatically rescheduled for the following Monday from 2-4 pm. Great. Thing is, we both work, and a heads up would've been nice. Right? So he talks with a lady and gets it rescheduled to a time we can actually make. No apologies. Overall, piss poor customer service. When the delivery guys arrive for the next appointment, of course, very late, they measure our closet and deduce that the depth is too short. Which is our oversight, I admit. So we arrange to purchase a different set. No one has the freaking stacking kit, so we pay an additional XX amount of money on Amazon to get them rush shipped to make the next appointment window, Thursday 3-5 pm. They do not show. No call/explanation. Fiance calls about status. Customer service cannot reach the drivers or the store. Finally, we are told that they are coming tomorrow, 11-3. Expanding their delivery window. So, you know, it'll arrive by 6 pm. If not, we are canceling our order. Long story long, look elsewhere for appliances, unless you want to have customer service on speed dial, waste your time, and add unnecessary stress to an already stressful process (i.e., moving). read more

Sadly , the customer service here is so lacking . I went in Saturday looking for a convection toaster oven. Walked in two guys at the front entrance, they didn't look over or say anything, I walked in about 5 feet , turned around and asked him where I can find them . He points to the back right of store and says " there back there ", I walk back, see a couple items but the website showed they had so many to choose from but not there, at least not in sight. I waited around for someone, store wasn't busy but all the employees all doing stuff except helping customers. I ended up just walking back out . Today I went to the store in Arundel Mills . Same crappy service..... Walk in , a young girl at the counter , didn't even lift her head up from her computer or cell . I said hello, how are you , she answers , " I'm OK" .... Okay .... Here we go again . She points to the left of the store. I walk over there , lots of employees standing around but nobody in the store . I didn't see the item I wanted and once again not a single person to help me . I decided to just leave, I get up to the doors, the girl literally looks at me and doesn't say a single word and puts her head back down on her device. I left and went next door to Bed Bath and Beyond. Super nice greeter at BB&B door, a young girl, using her computer but she greets me and asks to help . I told her what I was looking for, points me in the direction. They had a better selection but still not the one I was looking for. I'm walking back out and she asked me what happened. Told her I didn't see what I wanted . She immediately suggested to get someone to help me and they can order it. She was so nice !! I ordered my new oven from Bed Bath and Beyond because they actually gave a S%^* about my business . Best Buy probably won't be around in a couple more years if they continue to allow their employees to show up at work and simply collect a pay check but do nothing to earn it . Any idiot can put on a company shirt and stand around doing nothing . What a shame . read more

Best Buy as a chain has a lot going for it such as great prices and wide selection of high quality goods. However, this Bowie location is absolutely the worst in terms of customer service. Time and again I've had to wait a very long time in the check out line not because of a crowd of customers, but because of an insufficient number of cashiers to move things along. Finally, I'd had it when trying to check out with an armful of items, the lone cashier wandered off to do something else with the stock; he indicated I needed to go to customer service to pay for my items. Then the customer service lady refused to do it and referred me back to the cashier who refused to service me in the first place. They both stood there staring each other down as to whose job it was to ring up the sale. I put the items down and walked out. That was it! I'll never go there again. Try the Best Buy in Annapolis. It's a larger store and provides better customer service. read more

The customer services here is TERRIBLE. My fiancé and I were just in here trying to purchase a new laptop. We could tell that people were working with other customers but not once did we get eye contact or ma'am/sir I'll be with you in just one moment. When I did ask a manager for help he told me to ask the guy who was clearly helping another customer!! That is 45 mins of my life that I will never get back! I will never shop at this Best Buy ever again! It's so sad that I have to drive 45 minutes away from my house to get better service. read more