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    Best Buy

    2.2 (89 reviews)
    Open 10:00 am - 6:00 pm

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    Gregory J.

    This review is being written on behalf of Mr. G. Johnson. Mr. Johnson is a full time disabled student who attends Lincoln Tech College. Mr. Johnson's laptop was accidentally damage in the garage area of the school. Best Buy is hereby, taking advantage of a handicap person by refusing to honor their own Warranty agreement for said device which is clearly still under warranty. (See Ex's: 1 & A) Lincoln tech Purchased a large number of these laptops for their students from Best Buy /Geek Squad. Each laptop has a 2 year warranty From Best Buy/Geek Squad according to Best Buy devices, services and coverage plan as stated Mr. Johnson's laptop is covered. After informing Lincoln Tech of the accidental damage to his laptop the school instructed him to take the laptop to the Geek squad at Besy Buy at: 1334 Winston Plz Melrose Park, Il for repairs or replacement as the laptop was still under to the 2 year warrantey. On 11/11/2018 Mr. Johnson took the laptop to Best Buy for repairs, at which time Geek squad employee verified that the laptop was still under the 2 year warranty, and made note of damage to the laptop Then he took possession of the laptop and process it for repairs. A few days later Mr. Johnson received a phone call from Best Buy to pick his laptop up from the Melrose Park store at which time he was informed by Geek squad Manager Ashley Hawkins that his warranty would not be honored because the damage was to great to the device. Mr. Johnson informed Lincoln Tech of Best Buys decision not to repair his laptop, and the reason Hawkins gave. Lincoln tech did not agree with the Geek Squad position, and decided to look into the terms of Best Buys warranty agreement, and found under the condition that the laptop was accidentally damaged the laptop was in fact covered. (See Ex: A) On 11/13/18 armed with this information Mr. Johnson took his laptop back to the Melrose Park store in hope of resolving this matter once and for all. The Geek Squad employee who first processed Mr. Johnson's laptop took note of the Best Buy device service coverage agreement. This employee exam the document Mr. Johnson provided him with regards to Best Buy device services and coverage and noted in the section (what is accidental damage) that there was a website address explaining in more detail of what accident to damage means. (See Ex: A) Upon review of the website Geek Geek Squad protection plan. Geek Squad employee pointed out (What's is Not covered?) with regards to the website. The Geek Squad employee cited paragraph 6. b. Which states: Theft, misplacemen, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Product. Paragraph 6. b. does not apply to the situation as the damage was accidental and explained in detail to the Geek Squad employee as how the damage was incurred doing the initial processing phase of device. Nevertheless, Geek Squad has decided not to honor the warranty coverage of said device citing, (See Ex: b. & ba) Mr. Johnson is a disable student attending Lincoln college of technology for automotive service management. With a great deal of difficulty with regards to his disability he is attempting to earn an Associate's Degree. With the use of his laptop it provides him with specific reasonable accommodations to assist him with his learning disability, without this device it makes his learning experience more difficult then it already is. However, it is necessary to point out that Mr. Johnson Is also protected by the Americans with Disabilities Act (ADA). Best Buy is clearly taking advantage of someone who needs all the assistance they can get to be on equal footing with the rest of society. Best Buy/Geek Squad should be ashamed as a business for not honoring their warranty agreements. In doing so Best Buy/Geek Squad is hurting someone who is Disabled. SHAME ON YOU BEST BUY/GEEK SQUAD!!!

    Label 1 on box that was ordered for my order.
    Eric R.

    These pictures represent the exterior damage that was on the unit when we installed it on Saturday afternoon. My wife and I were very careful and had one of the neighbor kids help us so we didn't damage anything it obviously was hit on its side and back and some of the fence have been pressed in. The orange stickers are the labels that were on the box when I picked it up indicating that Old Dominion had had an incident of some type with the Box. It appears to be functioning fairly well, occasionally when the compressor kicks and you can hear noise, kind of a scraping noise that comes and goes. Probably most concerning to me is we have this exact same unit in our bedroom I've had it for over a month now, and it doesn't make that noise at all. Anyway, I appreciate you following up. What would be nice would be if I could get this air conditioner in an undamaged box at this point

    Andrew H.

    The friendy and knowlegable Management andStaff always go out of their way to make my shopping experience a great experience. They are the best! Thanks you.

    Stock your stores properly or close them

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    10 months ago

    They will not take any returns, even brand new unopened items. Little help from customer service and told to go elsewhere

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    Page 1 of 3

    Ask the Community - Best Buy

    We just got an xbox and bought the warranty as well. I think my kid spilled something on the xbox. Will best buy replace it?

    Don’t See Your Question? Ask Away!

    Review Highlights - Best Buy

    He was very knowledgeable about all the techno talk and confirmed what I had read on the internet.

    Mentioned in 2 reviews

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