It took a little while before someone answered the phone, but after that it all went smoothly…read more I had already made arrangements with Virgin customer service to change my plan and my phone, but as we were in yet another snowstorm, I didn't want to venture out without confirming that the store had the phone that I needed. This proved to be a wise strategy as the first two stores that I called didn't have the phone in stock. When I called this location I spoke with the manager, Matt. He checked to make sure that the phone was available then offered to hold it for me. I very much appreciated that since this particular phone was hard to find. Upon my arrival, Matt took a considerable amount of time to explain the phone's functions to me and answered my questions. I was concerned about the high cost of the phone cases but I didn't want to take it out in the snow unprotected. Matt found me a case that was on sale and knocked an additional $5 off the price. Sold. He gave me his card and offered to answer any questions that might arise over the next few days. I didn't avail myself of his assistance, but it was a kind gesture. I have been generally quite pleased with Virgin's customer service in the three years that I have been with them. I was prepared to jump ship when my last contract expired, but no other wireless company could match their plan's features. Now I'm pleased with their in-store service as well.

Long-term customer of Virgin Mobile, contacted customer service today. This interaction has…read morecompletely turned me off of using Virgin Mobile services. Ever. Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas. Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price. Their Customer Loyalty branch does the complete opposite of their intended purpose. I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving my loyalty elsewhere. Just because you're paying more does not mean that you will be getting better service. I heard that Bell or Rogers is good. Cancellation fee of contract will be equal to the amount that you will pay to ride their overpriced services out.

I came in here a couple of weeks ago looking for a coin-type battery for a digital thermometer…read more They didn't have the battery I was looking for but the staff member was very friendly and tried to be as helpful in the circumstance including recommending other places to try.

I didn't buy a shoe there, but I can say that the people who work there are fabulous. I forgot to…read moreprint my bus ticket and ran over to them asking to use their wifi. They didn't even hesitate to help me even though I wasn't making a purchase.

The products are almost always superior quality (once in a while there is a miss, but only…read moreinfrequently). A word of warning - there is no such thing as a quick trip to Lee Valley. You have to find your product in the catalogue, take a number, write out your order slip, hand in your order slip, wait for your products then check out. It can get very busy on weekends and around holidays. To save time you can peruse the online catalogues before you go. Be open to funding new uses for the products. For example, they have plastic tubes with metal lids in the woodworking catalogue which are handy for storing thread spools with bobbins. Allot some time to browse the store - you'll surely find something that you want to add to your order. The store is waaaaay out there on Oxford (almost to the airport). Free parking.

Lee Valley has likely the highest ratio of obscure tools and fixtures to staff of any retailer…read more Even more mind-boggling is that their staff generally know what each and every wacky little thing does. I have, on occasion, gone in not knowing exactly what I'm looking for--but rather, just described a problem or challenge I'm having, and one of their staff (all whom are involved in at least one quirky hobby) has been able to say, "Well, son, sounds like you need this. . . ". Like a handyman's oracle, they answer questions and dole out solutions provided you're willing to make the sometimes arduous trek to their often remote locations. I promise you: it's worth the trip. Particularly if you want to address a homelessness problem for a very specific type of bird.

Wow Looking for modern Floor lamp today and found a lot to…read morelook at Many now LED lights instead of halogens It was in stock so I could take it w me and got help Taking it to my car

Poor service. Bought an item online and there was a crack. Trying to get replacement has been…read morechallenging. Communication is poor and still haven't received replacement after months of waiting.

I just picked up my first short course truck, the traxxas slash 4x4 brushless for 537.99 and this…read morewas the cheapest model around! I was in for 20 minutes trying to find a couple batteries and a charger and I was helped by the staff member which had a bunch of knowledge and knew what he was talking about, DEFINITELY GOING BACK.

Got my speedboat at this location very good service if they don't have an answer for you they will…read morego the extra way to help. Great place.

Camping? Paint balling? Preparing for the apocalypse? Well Forest City Surplus has you covered…read more This place has it ALL. We visited FCS to get some supplies for camping. We walked around for quite a while because there is just so much to look at and tons of great prices. There was a ton of variety too. Lots of different types of rain ponchos and protective gear, tarps, camp supplies, and even toys and clothing. Whether you need pvc pipe, magnetic sheets, bungie cords, a piano, body wash, honestly, Forest City has it. We purchased a hat from Circus CIrcus (the Las Vegas casino) because it went with our camp theme. They used to give them out back in the day when you signed up for their loyalty cards. Talk about a sweet find! I stayed away from purchasing a sleeping bag as I was unable to see what it was like on the inside. They have a sign saying not to open them up. If you have a free Saturday afternoon I would suggest heading down Dundas to check it out. It is attached to the Gibraltar Weekend Market so there are lots of great deals there as well. I already have plans to come back soon to pick up a few things that I forgot about. Either way, I know I will get some of the same products found at big box stores for a fraction of the price. So take some time and check them out! It may just save you a small fortune!

Ordered two items. I was told they were out of stock but more were on order. Then it was…read morecrickets..no word, no refund nothing. Won't get scammed by this place again..

I absolutely love this place for so many reasons. Thee…read moreentire staff is so friendly, always willing to and give good advice. one time I had ended grabbing way more then I intended too because I seen a couple wonderful sales, my arms were so full but I was able to get to cashier with it, all of a sudden a see a women pushing an empty cart towards me, she went and got a cart without me asking, very appreciated. Theyre dog friendly and love my dogs so much, many of the staff come over to give them some love. Mya my littlest one likes Levi to hold while I grab my things and if he's not busy for a few minutes, he sure loves too, Ally has given the most wonderful advice for paint colours, Lisa is always so helpful and friendly. truthfully every single staff member there has made a great shopping experience, even if just by a friendly greeting. They have a vibe there I haven't felt in a store before, the perfect mix of people and I am so happy to support Home Hardware by shopping there. The seasonal and gift shopping there is phenomenal and there's many special finds there that you wouldn't find else where. i personally won't go anywhere else, they appreciate you and your business, they show that in so many ways! thanks home hardware! Sincerely , Janine and her Chihuahua's P.s, they even have treats for your dogs!

Worst experience ever. I went in to order a counter top ,the staff is not trained or doesn't care…read moreabout customer service. They changed the delivery date and up charged on top of the price I was quoted . Then it wasn't right . We ordered a one piece L shaped to install our self. So the sales person told her manager that we were getting a installer to put it in so she didn't get into trouble. Everything they sell is more expensive than any other hardware store you can go to. I suggest Rona . Because everything is cheaper the staff is educated on the product they sell . Never again will I shop at home hardware.

Takes the time to find glasses perfect for you. Amazing at helping you find what you're looking for…read moreand a style that suits you. Best customer service. I've bought multiple prescription glasses from him I won't go anywhere else. Also has nice glasses no one else in London has.

Very friendly owner and employees. It was my first time getting glasses and they were super helpful…read morein helping decide. Price was good and they went out of their way to help me figure out if my insurance coverage worked and just great overall conversation too.