Great place...very friendly people. I send all my tools & equipment to them, when repairs are…read moreneeded. Fast & Friendly Service

Every time I called for an update they could find one tool or the other but not both and made clear…read moreto me they never call customers until the tools are fixed so unless I called I would have heard nothing for 9+ weeks, keeping in mind these are not expensive tools but they are tools the very definition of something that should be repaired quickly as people like me depend on them and this poor service put back our home renovations by more then 2 months costing me more then the tools are worth. When I showed up after 9+ weeks of waiting and excuses the reciprocating saw was fixed ( dirty and tossed in a box ) but fixed. The miter saw was not fixed the broken parts were still laying in the box and to top it all off they replaced a part that did not need to be replaced, they had me wait weeks and weeks for a back ordered part that was not even the part that needed to be repaired. After two cuts with the reciprocating saw it broke again!

The products are almost always superior quality (once in a while there is a miss, but only…read moreinfrequently). A word of warning - there is no such thing as a quick trip to Lee Valley. You have to find your product in the catalogue, take a number, write out your order slip, hand in your order slip, wait for your products then check out. It can get very busy on weekends and around holidays. To save time you can peruse the online catalogues before you go. Be open to funding new uses for the products. For example, they have plastic tubes with metal lids in the woodworking catalogue which are handy for storing thread spools with bobbins. Allot some time to browse the store - you'll surely find something that you want to add to your order. The store is waaaaay out there on Oxford (almost to the airport). Free parking.

Lee Valley has likely the highest ratio of obscure tools and fixtures to staff of any retailer…read more Even more mind-boggling is that their staff generally know what each and every wacky little thing does. I have, on occasion, gone in not knowing exactly what I'm looking for--but rather, just described a problem or challenge I'm having, and one of their staff (all whom are involved in at least one quirky hobby) has been able to say, "Well, son, sounds like you need this. . . ". Like a handyman's oracle, they answer questions and dole out solutions provided you're willing to make the sometimes arduous trek to their often remote locations. I promise you: it's worth the trip. Particularly if you want to address a homelessness problem for a very specific type of bird.

About a year ago I purchased a vanity and matching tower because it was a great price…read more Unfortunately due to unexpected circumstances it didn't get installed for a few months. Once it was installed the top door of the tower was warped so I contacted the manager Tan and explained my situation. He went over and above to fix the problem. It took much longer than anticipated to finally get it replaced but it was through no fault of his, he was determined to have a satisfi customer. It was the best customer service I've ever experienced. I would definitely recommend bath depot London. Hayley Pickett

These guys are The Great Customer Service Guys. Their knowledge is a 10 out of 10! You know the…read moresaying I got a guy? These ARE The Guys YOU WANT! Thanks Guys! The JOLLY ROGER

Had my snowblower in there three times for the same repair. Every time I got it back they said it…read morewas fixed and it was not also had my lawnmower in there several times which was never running properly would definitely not recommend this place for any type of repair work.I would go outside of London if they were the only ones available.

love the quality of their Swiss dot sheets have been buying them for over a decade now. have made…read moremany purchases of dishes and silverware and it's all lovely. the service is wonderful

Bought some placemats to go with our outdoor furniture in July 2014…read more Somehow it clashed and we were meant to return it. Time got the better of us and as we live in North London,it took a while to get back to the store. Finally we made it there in Oct 2014 and even though their return policy is only 30 days,they were gracious enough to give us a credit note. And they had a warehouse sale on so we got amazing value for our money! Thanks again Linen Chest London!

Tuckey's is conveniently located in Wortley Village at the corner of Wortley Road and Craig Street…read more They offer Aeroplan points on purchases but you must present your card at time of sale. In the summer there is a garden center. There is a dedicated paint section of the store. They carry a selection of kitchen supplies, including Paderno pots and pans. Services key cutting, screen door repair and propane tank exchange. Parking is in a private lot, and street parking is also available. They will order anything in the Home Hardware catalogue they they don't carry in-store. It usually takes less than a week for special orders to arrive. Prices are reasonable.

While I don't live there myself, one of the things I admire about Old South is the fact that it…read moreseems self-contained. That is to say if one wanted to spend their entire life only in this neighbourhood they just might be able to pull it off. For the most part. Tuckey's is clearly an essential part of that. When so many other smaller hardware stores have closed this one just recently expanded. I don't visit too often but Saturday mornings often find me in Old South and at least a few times a year I make it into Tuckey's - including this past weekend. I cannot remember a time when they ever didn't have what I was looking for. That being said, I suspect their prices are slightly higher than the big box stores and the selection is clearly smaller. They have one or two options for each item - not twenty or thirty. I honestly don't mind spending an extra buck or two and most the items I'm looking for are relatively small items. Of course, in any Home Hardware carries it they will apparently have it shipped their for you. All that being said, the staff here are super friendly and it has a real friendly vibe. Staff are talking to each other, chatting with customers who are chatting with each other. It's great. They have a garden centre when the season is right and lots of stuff out on the sidewalk to catch the interest of the many people walking by. In closing, they're ideally located with in the heart of Old South and I hope they always be. I'll make a point to continue shopping there whenever I am in the area to ensure that happens.