I decided to buy an open box PC at this store. It wasn't their fault completely but a usb wireless dongle was not originally returned. Of course it was a pain to repackage when I realized the item was missing. I stopped by Best Buy today on my way to eat lunch. I asked the geek squad guy about the issue. I expected no help and another trip to return the computer. However, he found new computer and gave me the keyboard & mouse. Great customer service. read more

Had the LG5k2 monitor fully stocked on the shelf with the price tag of the cheaper, low resolution model. Nearly an $700 price difference. This place is a joke. Avoid like the plague. read more

This location was very clean. The staff seemed a bit agitated, however, was able to assist me with the items I was looking for. They had a really good sale and plenty of parking. read more

Dont get me started..... These mfers lied to me about what port/cable i needed to get for my set up. I asked several times and got the same answer. This place is trash. Needs to clean house of all management there. Made me waste $35.....Shame read more

I don't like this place and will definitely choose a competitor when possible. They do not have a human answering the phone, EVER! I know we are in the "computer" age, but WE are still humans. A little human interaction goes a long way in this humble person's opinion. Don't go there unless you have to! read more

It will be a cold day in hell before I ever buy anything else from Best Buy or have the Geek Squad near my computer. This place has got to have the worst service and customer care I have ever seen. I will go tomorrow and cancel that useless Geek Squad service contract. I will never deal with these sorry people again. read more

This has to be the worst Best Buy, they great you and ask if need help. Yes I need help in the pc department. 20 minutes later nothing but crickets. It's no wonder everyone shops online because this store is the worst. Also note there were only just a few people in the store. Looks as employees on their phones or just chatting with each other. read more

This is by far the worst customer service ever- well there is NONE. They DO NOT answer store phones anymore and the call centers are all in foreign countries. I ordered a phone for pick up on WED May 7th and that was my 5th and final day for pick up. I drive an hour and 1/2 to get there and was incorporating that with a dr. appt. Well my Dr changed my appt to Thurs 8th and no way to bump my pick up by just 1 day after 2 hours on the phone with 4 diff reps. I had to cancel my order get a refund and reorder so I can pick it up on Thursday now and I lost the sales price that I locked in. When I pick up Thrusday I am holding their feet to the fire to give me the price guarantee against their own price. Disgusting read more

I ordered by phone for a radio/ backup camera installation. I paid just under 400 and had to wait a week for installation. My appointment was at 11 and I received a text asking that I arrive 5 minutes early. When I arrived the store was not even open until 11. The lady up front rudely placed her hand on my chest to push me out of the store before telling me to go to the back door. I get there and am told the parts are at another location and I was supposed to pick them up. Where was that text? Also , they tell me it was going to cost me an extra 200 because some parts were not ordered. If you call Best Buy in Kennesaw like I did it gives you over to a call center. Maybe that guy was not even in this country who knows. Regardless I am getting a refund but having to wait for it because I paid over the Best Buy phone center. Never Again! I won't be fooled twice! read more

Under staffed and not very helpful. Waited over 30 minutes for help in a store that was pretty much empty.

Customer service sucks Try getting someone on the phone is IMPOSSIBLE. Service and store was lacking. No one would give you the time of day. I had lost my insurance card and called to see if they had it. I received a hard time. I'm going to take my purchase back!! I WOULD CAUTION YOU NOT TO SHOP AT THIS BEST BUY. read more

We will never shop at Best Buy again. We purchased a computer for my son in August of this year and it stopped working in October. My husband took the computer up to the store in Canton where we purchased it and was treated so poorly by the sales associate and the manager. They acted like they were too good to answer any questions and just said take it up with the company who makes the computer! Shame on you Canton Best Buy, you should be ashamed! read more

Overall awful. I had an issue with a Microsoft Surface, where I was not able to switch from one user profile to the other. When I dropped it off, I was convinced to pay the yearly membership fee of $180 because otherwise I'd have to pay $200+ for a diagnostic and Operating System work. I asked the tech if I would have to pay the diagnostic and Operating System work fees if they were unable to fix the computer and he said "No, but I'm 90% confident we'll be able to fix this.", so I signed up for the membership. 4 days later, they call to inform me that they could not complete the repair, and I'm out the $179. If 0 stars was an option, that's what the rating would be. read more

This Geek Squad was great for years when Brandon was in charge of it. Today they were rude, disrespectful and didn't even try to help and no it was crowded and there was no one in the que! read more

short return policy timeline. If you need to make a return make sure to do so in 14 days. Or just don't buy it.

Worst customer service ever by their GeekSquad employee, Natalie. She's rude, condescending, disrespectful and not at all friendly from start to finish. It's a wonder she even has a job honestly. If I were her manager, she would've been fired. Don't even bother going to this location. read more

The technicians were saying they don't have much time for me when they arrived. They said they only had time to install and mount one tv when I asked over the phone for them to install two. Then they tried to charge me even more money for the services I paid for over the phone. read more

One Star is too high a score for this Company. I bought a Macbook Pro and some accessories, the next day I had to bring one of the accessories back that was not compliant with the Mac and swap it for a Mac-compatible device that was considerably more expensive but there was a 20% discount "hot deal" if you bought it with a Mac so I thought ok its still more money but worth it. The store manager, Dylin, refused to give me the 20% off because it has to be on the same receipt as the Mac. They told me to return all the HW I bought the day before, get a refund and then rewrite the deal to get the $40 discount. The manager, Dylin, had zero interest in helping and that was it. Well, the end result is that I am going to return my $3000 purchase and go buy it all from the Mac store, but I guess BestBuy doesn't care because I contacted their support line only to get the same answer. If you value common sense customer support BestBuy is not the store for you! read more

All set to buy a tablet for a birthday. I checked online that this store had it. Nobody would help me, no one even around to ask for help. I left and will not return. Big store, lots of stuff, but absolutely no sales people to help. Just buy it on amazon, save yourself the drive. read more

Good Best Buy location. It is hit or miss how knowledgable the staff is depending on what they know. One dude in the TV section was amazing!!! In the computer section one guy had no clue about macs. Said he was an PC guy. Overall good store. Clean. Good selection. read more

They broke my pc and refused to cover it. I had to SERIOUSLY press them, but all they would offer was covering the repair cost, HOWEVER, I would have to pay $80 to ship my pc to the manufacturer. All because "I couldn't prove the USB port didn't break when I was taking it home." Like excuse me????? How did my USB port fry itself in my car???? Local shops quoted a repair at $40 btw... this was a few years ago, I've since replaced my pc. But hey, they did at least do the job I paid them to do... clean and defrag my drives... I still don't know how they managed to fry my usb read more

Their geek squad is extremely slow even with appointment. After making it to the front of the line for something simple. They will make you comb through 4+ isles reading barcode numbers smaller than my iPhones text that are 20 digits and may be off by just one. After doing that for over half an hour I couldn't find it. Then they told me it was out of stock but previously having said it was in stock???. They can't figure out when it'll be in stock because it just "shows up". Terrible store, terrible stocking, terrible service. read more

We purchased a dryer from best buy and it was to be delivered today 12-6pm, then when they didn't arrive I called and they told me they would be here 2:55 then no show, then they are just running late at 5pm, then go so we have to reschedule as their 3rd party co ( best buy) says they had a truck break down. I had a bad experience with best buy previously with a bad installation and the poor saps are still trying to stay in the appliance delivery business. here is so advise -hire people with customer service experience starting at the top. Truly Geeks. their poor on call work at home remote team are trying to escalate it. last time buying an appliance with these people. read more

Don't sign up for the Best Buy Total Tech rip-off plan. We were told we would have 100% tech support, service and repair at $199 per year if we signed up after a Macbook pro purchase 5 years ago. When I took my laptop in with a repair question in November they said it was only covered for 2 years, yet they continued to charge our Amex card $199 per year since the original purchase. When I asked why they continued to charge us each year if it no longer covered our purchase, they referred us to a customer service phone number. Upon multiple call attempts for three years worth of refunds ($600) they refused to refund. That is theft people. If you signed up for this plan be aware that it only covers 2 years of protection and DO NOT UNDER ANY CIRCUMSTANCES allow auto-renew on the coverage because they will steal from you in perpetuity after coverage stops. read more

Stood in front of the laptops for 10 minutes and no one offered to help. I politely asked a nearby employee if he was available to get a laptop for me (I knew exactly which one I wanted). He responded with "no I'm not a salesperson, you have to go to the front desk and ask for one." I asked the front desk for help and he called over the mic for assistance at the laptops. Stood there for another 10 minutes and no one came, so I left. Won't be returning, will have to order online instead. read more

Zero customer service. Was told to wait 10 minutes for someone to come show me computers. After 20 minutes I left. 4 Best Buy employees just walk by me. Store is a joke. read more

I have had mixed service and results here. Sometimes it is great and others you can't find help when you need it most. I will say my recent 3 visits have all been pretty good customer service experiences. The prices are fair and it is well stocked the majority of the time. Be sure to price match! read more

The store is clean and the staff is friendly. Some of them are even very knowledgeable and equally helpful. I never have the same experience at this particular store. I love the Geek Squad field guys. They arrive on time, and have full respect for the no shoes policy we have in place. I wish I could say more about the store but as previously stated every visit is a completely different experience. Each leaving a different taste in my mouth. You never really want to mess with people's livelihoods. read more

You have to go in a que for help. If you want to think about your purchase and let the employee help someone else, you go to the bottom of the que if you have more questions...got tired of waiting. We will buy online through Amazon. read more

Last weekend, I purchased several appliances, including a washer & dryer from this location. Having picked the brand & model I wanted, I was told it wasn't in stock at their store. Then I asked about a different brand, around $150 more, but was told it also wasn't in stock. Settled on the first one, which I was told could be delivered on the following Monday, which met my schedule. Upon checking out, several things happened. First, needing to buy the washer hoses and dryer duct, they didn't have the dryer duct, but the "salesman" said to get it from Home Depot (which I did. Then the delivery date changed fry's Monday to Tuesday (not fitting my schedule as requested). Delivery and installation were free, and was detailed on my receipt. So Tuesday comes, with a 7am to 1pm delivery "window," (seriously Six Hours?!?). Their delivery driver & helper show up at noon. See where to install (I think) the units. Then proceed to tell me their ticket instructions do not show installation, only delivery. I show them my receipt showing free delivery and installation. They then proceed to get some "genius" on the phone ( you know the type - useless & sorry you feel that way sir...). First questions why I had to buy a dryer duct from Home Depot (salesman at Best Buy told me to because they were out of stock - but did buy the stainless steel reinforced washer hoses. And the AH HA moment... The useless "genius" part was when he asked Why I didn't buy the electric cord (220 volt) when I bought the washer & dryer? My response as I looked inside the dryer drum & the backside of the dryer "No one told me that it didn't come with an electrical cord. I've Never bought a dryer that didn't at least come with a cord. That's like buying a car that doesn't come with tires or wheels!" "Genius" said some dryers don't come with cords... the salesman must have told you that. You must have signed off on not wanting to purchase a cord. I said first of all, no one said a thing about a cord, I didn't knowing sign anything that said I acknowledged that I didn't want a cord. Then told "genius" that his reference to the "salesman" was not correct, calling that person a salesman was flattery, that obviously that person was incompetent, perhaps short of an idiot. I requested that they secure an electrical cord, which I'd be glad to pay for, and complete the installation today, as I paid for and agreed upon previously as per my receipt. "Genius" says sorry, they can't do that, they're too busy and I'll have to call and schedule for a future date. (I'll have to ask a younger friend for help, as I'm not a young person). SO, WHAT'S THE POINT IN TELLING YOU ALL OF THIS? AVOID BEST BUY LIKE THE PLAGUE!! UNLESS YOU'RE A GLUTTON FOR PUNISHMENT,. DON'T WALK AWAY FROM BEST BUY, RUN AWAY FAST!! THIS IS NOT WHERE YOU WANT TO SPEND YOUR HARD EARNED MONEY!!! YOU HAVE BEEN WARNED!!!!! read more

Return policies are extremely rigid. You can tell that they are instructed to do whatever is possible to avoid returns...first refuse return; second charge re-stocking fee, say price that comes up is price they will pay if no receipt and it is almost like they make up a low ball price and say that is what the item pulls up at (bullshit when I just bought it two days ago in the store, I just lost my frickin receipt!) and then they refused to refund the tax amount??? WTH? I have never heard of that in my life! I had to fight tooth and nail just to exchange for another item. A bunch of twelve year olds wielding power and authority! Then when I go to purchase something in the store the price was wrong and they had four different prices in their system. I went on their website and found the item for $19 less than what they were showing in the store. I find the same thing at every Best Buy I go to. I hope that this is the next BIG BOX store to go out of business because if better online prices and service. Sorry to the twelve year old employees, but this just doesn't work anymore. read more

This is a waste of my time but I will tell how my husband was treated. I place an order online and had my husband to pickup the order. I had forgot to change it to him as the person picking up the order. They informed him he was not the person listed. The stare down made him look like a liar. To save face, he texted me and I changed it to him as the designated person picking up the order. He went back to the counter and was looked upon like here we go again. . He told them I had changed the order to him as the person picking up the order. Then was told he would have to wait 15 to 30 minutes because the order would have to be regenerated. I am heading out of town and he has the dog in the car so couldn't just hang around. This is absolutely the last time my family will step inside your Best Buy store. He said he felt like he was treated like a thief. He told them to cancel the order and was told to wait because they needed him to verify. You have got to be kidding. He wasn't allowed to get the items but he was allowed to cancel. Is Trump running this company! I will never go out of my way nor will any of my family purchase another thing from BEST BUY! As much as I hate Walmart, I can order and have it brought out to me. Sent from my iPhone read more

This store is a complete joke!! Don't bother trying to get ANYTHING delivered! I purchased a refrigerator, washer/dryer, and television and am now on my 7th try and still being rescheduled. I will NEVER purchase from or even walk into a Best Buy again, especially this one. They hire 3rd party vendors for delivery that could care less about the customer whatsoever. A year from now (if not sooner) Best Buy will be out of business....watch. That is certainly what they deserve when treating customers with such carelessness. read more

In my opinion, I have the worst service with the delivery 3rd party for Best Buy! I purchased front load washer and dryer with hook up and haul away my old washer and dryer! First time, washer was damaged from one of delivery guy and dryer was missing a bolt ! 2nd time was wait time from 9:00am to 1:00pm ! They did not deliver the washer or dryer! I was told I had to reschedule 3rd time ! I was told Total tech would help me ! Not the case, I canceled Total Tech. They charged me 199.99 I canceled the service ,I got back 69.99! Wait time for getting service on the phone, one hour for customer service! I hope Best Buy gets better delivery service because I was very disappointed with the whole situation! I went in the store twice! I hope this gets resolved! I have a headache ! Please, Best Buy , Please! C Blanton read more

TERRIBLE DELIVERY AND CUSTOMER SERVICE Ordered a new refrigerator and Best Buy had the model. We waited 20 minutes at the store to get someone to order it. Delivery was arranged for a date and time. Got an email the day before to confirm the delivery window, then had zero contact. Ten minutes before the end of the window (6pm) got a quick call from the driver. Be there in 30 minutes. 45 minutes later they finally showed up. Refrigerator needed to be delivered up one flight of stairs as I had informed the salesman when I bought the refrigerator. As soon as the delivery man saw the stairs, he said we can't do it... Don't have enough people to go up the stairs. So, I waited for 6 hrs and 45 minutes for a delivery that was never going to happen. Delivery dispatcher was unable to make any accommodation. Called customer service; they were unable to do anything to reschedule the delivery for a time convenient for me. They did not seem to care that their lack of communication caused the problem. So, I cancelled the entire order and got a refund. Buyer Beware! Just because they have it in stock does not mean that they can deliver it. read more

I would not recommend anyone use the Geek Squad at this location. I paid a hundred dollars and lost access to my laptop for a day - basically a day I couldn't work - only for them to tell me that they didn't know what the problem was. Very disappointed, will not be using the Geek Squad again. read more

After almost six weeks of wait for the lap top that was told to be to me in two days I finally got a refund. The absolute pure disrespect for customers and the need to explain things when something goes wrong is just undoubtably the worst in any company I have ever felt with. I ask for many many calls from someone that could give me answers and never not once received one call , email, text from anyone until the email that said my refund was on it's way to my bank. read more

Best Buy Canton - Appliances Near Me - Canton, Georgia

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Purchased a 85 in tv online 9/17/21. Stated was available for pick up in one hour, decided to have them install. First install date was rescheduled, 2nd install...the installer called to verify we would be home. Approx 1 hour later when he went to Canton to pick up our already purchased tv, discovered it had been sold to someone else. Called customer service and they promised it would be installed today 10/14. Well guess what, we just received another call stating it needed to be rescheduled. Contacted customer service again and they were unhelpful requested a immediate refund and cancel the order. Will see how long it takes us to get our money back!! Will NEVER buy another item from Best Buy!!! They have lost a regular customer for life! read more

This review is being written after several failed attempts to send a complaint email to Jerry Jones, Asst Store Mgr, whose card I was given by an employee yesterday ref poor service. His email shows full and not taking any new emails. I copied and pasted the email ref complaint. Jerry Jones Asst Store Manager 1810 Cumming Hwy. Canton Georgia 30115 My name is (left blank in Yelp) a very long time customer of Best Buy from south Florida days, way before you were ever in Canton Georgia. My entire extended family in Georgia and Florida are also long time customers. In the last 2 weeks we have had 2 terrible store experiences at your Canton location. The first time involved shopping in your store the week of Thanksgiving with my son in law. We were looking at phones and cases. Two employees were talking with each other about personnel things with their family, one other employee was looking on line at a computer screen. We waited and then asked about some things we wanted, one employee said it was a couple aisles over and walked away talking with the employee about his personnel life. My son in law and I looked at each other, smiled.. then left the store shaking our heads. Yesterday, Dec 2 , I once again came into your store to look at MacBooks and Other Computers. My wife and I waited over 15 minutes for anyone to acknowledge us and even walked around looking for an associate . Your store was not that busy and in fact another older gentleman also commented to us , who was also looking at some high end computers, that he too had been waiting for someone and that customer service at this store was non existent. My wife and I walked to the front of the store and complained to the security desk about the stores customer service and he gave me your card. We drove across the parking lot, had immediate service from Office Depot, and purchased a computer and all accessories including a 3 year extended warranty. In closing our hard earned money and family money spends anywhere and if you fail to give customer service .. we do shop elsewhere .. sad as Best Buy was a great company. I do plan to notify your corporate headquarters and also a review on Yelp! cc: Best Buy Complaint read more

Grayson is awesome. He listened to my poor description of what I thought I needed, guided me to a better option for the price, and was a terribly nice person to talk me through my technology angst. read more