I stopped by to do some computer shopping. It's been a while since I've been inside of a Best Buy. The layout hasn't changed at all, though the merchandise assortment has been updated in an attempt to stay relevant. It's got to be tough these days. Anyway. The prices around the store weren't bad, and selection was good overall. I was swarmed by sales staff, and I lost track of how many times I had to say, "I'm just looking, thanks." At least nobody hovered after that. I didn't find the bargain I was hoping for, so I left empty-handed, so I can't comment on their after-sale service. read more

I purchased the Ecobee Smart Thermostat Premium, which includes the Power Extender Kit designed for homes without a C-wire. Before making the purchase, I specifically contacted Best Buy's installation team and explained that my HVAC system does not have a C-wire. I asked whether their installers would install the thermostat using the included Power Extender Kit. I was told yes, as long as I purchased the installation service. To be certain, I also asked an associate at the Best Buy store the exact same question before buying the thermostat. They confirmed that the included kit was intended for this situation and assured me the installation would not be an issue. On the day of the appointment, the installer informed me that they do not install the Power Extender Kit because it requires work inside the HVAC control board. I was told their policy had changed, even though both the phone representative and the in-store associate had confirmed the opposite before my purchase. The installation refund was expected since the service was never performed. However, the larger issue is the inaccurate information provided before the sale. Customers rely on the advice given by Best Buy employees when making purchasing decisions, especially for technical products like smart thermostats. My purpose in writing this review is to help other customers avoid the same experience. If your home does not have a C-wire and you plan to rely on Best Buy's installation service, verify their current installation policy very carefully. Based on my experience, you may be sold a product and an installation service that their installers ultimately will not perform. read more

Best Buy sold us 3 broken tv's. One was dented from storage/shipping, delivered by a Best Buy employee or contractor. The other 2 we bought in store and each time we had to pay more for the next TV, even though they originally were similar value TV's. We did not feel like they were very apologetic, though we did get a discount after asking for one. Our time spent alone on going back and forth to the store was costly. What should have been an easy buy and fix was not at all that. We are highly unlikely to purchase anything from Best Buy in the future. read more

Really lousy service. Called several times waited min 10min each time never picked up. Recommend trying an independent shop. Couldn't be any worse than no service at all. read more

I bought an Xbox controller in here and realized that the box was used already when I left so I went back and went to exchange it for a new one cause they made an error and so I went to the check out I told the man that the box was used already and if I can switch this controller for an actual new one and he said that "It looks like you opened already because it looks recent". But the controller was missing cable and it was dirty with no gamepass because it came with it, I don't think someone can dirty a whole controller less than 5 minutes and want to return it and that kinda offended me probably because I'm Mexican. read more

Best Buy - Electronics Near Me - Bloomingdale, Illinois

Sky was VERY KNOWLEDGEABLE!!! He was helpful and patient. I recommend Best Buy because of him! read more

Worst attitude to a customer from the cashier, her name is Shaniya. 6:50pm 01/06/2026

Amazing service!! Alex and Oscar took care of us on our return of a 50" Samsung TV that I won in a work charity event that was broke during shipping. Not my fault but he worked his magic and I walked out as a happy customer! Thank you Alex and Best Buy!! read more

Best Buy - Electronics Near Me - Bloomingdale, Illinois

I came in to the geek squad & Tristian was so helpful! He was very kind, informative and got me out of there in 10 minutes. Thank you Tristian!! read more

I think this is the worst Best Buy I've ever been to. Store was empty and I waited over 25 minutes for an employee by the Apple products. I was prepared to purchase a $2000 laptop for my business and nobody came to help me. Screw you Best Buy I'll purchase this elsewhere. You're going to be out of business in 6 months with the way you operate this store. read more

0 stars. will absolutely never order from Best Buy again. I made a pre order and they have the item in the back but will not give them out when the product has already been released. completely unacceptable to take pre orders you can't fill read more

Absolutely Disgraceful Experience - Avoid Best Buy Bloomingdale at All Costs If I could give zero stars, I would. My experience with Best Buy in Bloomingdale, IL has been nothing short of an absolute nightmare. I placed an order for a refrigerator and a stovetop, and what followed was a masterclass in incompetence, disorganization, and complete disregard for basic customer service. Let me walk you through the absurdity I've endured: I placed my order with full payment, and everything seemed fine I received the order confirmation and a delivery date. I took time off work, cleared out my kitchen, and prepared for the delivery. The day came, and nothing showed up. No call. No update. No email. Just silence. I called customer service and after being transferred multiple times (with excessively long hold times), someone casually told me that my order had been canceled. No explanation. No notification. Just canceled. Frustrated but still needing appliances, I made them reschedule my delivery date hoping the first situation was just a fluke. I got another verbal confirmation, another delivery date, and then same exact thing happened again. TWICE. They canceled my order again without so much as a phone call or email. If I hadn't called, I would still be sitting around waiting for appliances that were never coming. Meanwhile, my previous fridge had already been cleared out , and I had no way to keep my groceries cold. Everything spoiled hundreds of dollars of food gone. To make matters worse, every single time I called for help, I was met with what can only be described as the most unprofessional, disrespectful, and disgusting customer service I have ever encountered. I was hung up on multiple times mid-conversation. I was spoken to with sarcasm, attitude, and zero accountability. One representative even had the audacity to act as if I was inconveniencing them for asking where my $2,000+ worth of appliances were. It felt like I was being gaslit for even expecting basic information. No one followed up. No one offered any real solution. I was repeatedly told "there's nothing we can do" or "We don't know where it is," as if I hadn't already been through this chaos twice. At no point did anyone offer an apology, a discount, or even a genuine effort to make things right. I was left stranded without everything I had ordered and already paid for, and they acted like it was just business as usual. This experience has completely destroyed any trust I had in Best Buy. I will never shop at Best Buy again, and I will go out of my way to tell others not to either. If you value your time, your money, or your sanity, DO NOT order any appliances from Best Buy especially not from the Bloomingdale location. They are unreliable, uncommunicative, and clearly have no respect for their customers. Shame on this company for how they treat people. This was not a minor inconvenience this was complete and total negligence. read more

Horrible service here. Beyond unprofessional and unhelpful. "Managers" Aren and Trevor spoke to me rudely and were not cooperative at all. Do NOT come here unless you like to be disrespected. read more

This is probably the first time in 7 years that I've entered a Best buy, definitely some nostalgia feeling. Unfortunately I can see why they struggle. Came to this location for a car remote product information and mobile install. The first person that tried to help me couldn't even find the product, said go to another area. Went to the other area and I was informed they don't have all the remote starter products here and that I would need to go to Schaumburg to get it and to get the mobile install since they close the mobile installation at this store. Ask some questions about the product, the staff member didn't really seem interested in helping. Asked about the installation process and he said I would have to go to Schaumburg to find out. Pricing here is definitely more expensive than Amazon or Walmart. I don't even know how they keep their doors open. read more

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I went to the Bloomingdale store to buy Sennheiser Momentum 4 headphones, online showed 3 in stock. I could not find any Sennheiser items. 2 guys were unpacking several totes some headphones in the aisle with headphones. I asked them where I could find Sennheiser Momentum 4 headphones. I was informed that Best Buy does not carry that brand. I told him online it showed this store had 3 in stock. He pointed at the totes and said must be in here, it will take a while. I went to customer service counter; the man there showed me when the Sennheiser headphones were. On the bottom where it was hard to see they had a few boxes of the model I wanted. I got one and then looked around a little while. Checkout was easy. What a shame the people stocking the shelves do not care if a customer walks out when what the wanted was right there mere feet from them. The headphones were on a great sale and are an upgrade to the Momentum 2's that I have. A bad experience worked out well in the end. read more

I've never had any issues at this store, needless to say, I've rarely had to deal with any staff here. I repair my own computers and Best Buy always carry the parts - HDDs, SSDs, SATA cables, etc. Once, back in the day, whilst studying, my desktop PC just died. I needed a PSU and a SSD for repairs and Best Buy carried both these items. My beloved 5-year old PC was up and running in an hour. They also sell mid-tower cases (not sure about full tower). I really love their curb pickup. Just order whatever line and pick it up at the curb. The best part is their return policy. Just have the receipt and they accept returns without any hassle. I did have one encounter with a "sales kid" working there. He looked 14 years old and had no idea what an "APC Back-UPS Battery Backup" is despite Best Buy carrying several of these units. I did buy the APC Back-UPS Battery Backup and it works great to this day. read more

Best Buy - I built and rebuilt this PC using parts from Best Buy. - Electronics Near Me - Bloomingdale, Illinois

I ordered 4 new appliances from Best Buy before Thanksgiving . I was given a delivery and installation date 2-1/2 weeks later, which I understood due to the Holidays. The day of my scheduled installation, they sent me an email that my delivery was rescheduled at the end of December. 18 days later than I was promised. This is after I spoke with 3 different customer service people who guaranteed my installation would happen on the promised date. The customer service peope have no control over deliveries. What a terrible way to run a company. I can't believe anybody continues to buy from "Best (ha) Buy." read more

They literally made me an appointment to get my phone's screen fixed at 5:20. I get there, and they tell me I can't get it fixed because it takes two hours which is too close to when they close. Why make me the appointment then? Waste of my time and the guy told me to go to Apple cause it's faster. Should've just done that in the beginning cause clearly they don't know what they're doing. read more

We had great customer service last night when going to Best Buy to purchase a STEAM gift card for one of my cousins. While we located a gift card that said STEAM on it, unbeknownst to me, it was actually for one particular game on STEAM. The teenage cashier asked about it, thankfully, and had another one of his coworkers get us the general STEAM card that we needed. The cashier small talked with my toddlers and I while we were waiting, since the gift cards needed to be retrieved from the stock room. I'm thankful that he was so observant, otherwise I would have messed up the gift for my cousin! Thank you, and thanks for humoring my toddlers. read more

Best Buy does not allow Customers to call Best Buy Stores directly! All calls get routed to India and Philippines! Horrible Customer Service! Clueless and Unprofessional! Corporate Phones are answered by the same incompetent reps in India and Philippines! I will never buy anything from Best Buy again! It's a Big Scam!! read more

After shopping at Best Buy for years I am done with them. The store employees are good though. Its the customer service on the phone they are terrible and the chat is terrible read more

I gotta say...during the holiday season, you would expect busy, stressed out employees at a store like this. Not this Best Buy! The staff here is friendly and courteous. I have never been so pleased after leaving a best buy store. These employees are helpful and knowledgeable. And if they don't know something, they will find someone who does or find out the answer for you. The store is pretty well organized and very clean. They have ample parking, a slew of near by dining options if you're out shopping and need to grab a bite, and they price match! Did you know that?? I didn't. Not for everything but for things like tv's, cameras, appliances, and other items....I thought that was so cool to learn! We will for sure be back to this store and happy to spend our money here for their sale items and special offers on electronics. read more

Do not buy appliances from here! They use contractors that don't know what they're doing for delivery and installation. They installed a gas dryer. We smelled gas and two different delivery guys on two different occasions said it was normal and that the drum is treated with something that makes it smell that way. They don't carry gas meters with them! The one delivery guy pushed the dryer back and crushed the vent hose and put a hole in it. Turns out the dryer is defective and the dryer is leaking gas from the inside! We know this because we called the gas company. The hose was missing from the washing machine and they didn't have any on the truck. If you call the store no one answers or they hang up on you. If you call customer service you're talking to people in India! read more

Do not buy gift cards from this store. They are selling stolen gift cards. I purchased a gift card from this store when I tried to use it the money was already gone! Turns out the code ws stolen off the card the put back into the store! So when the next person buys one , the person who stole it already has the code. Called best and contacted the police. That's how I found out that this happened to many people who purchased cards from this best buy After findingout best buy let this person use the stolen giftcard via a pic on his phone, which should have never happened without the actual card. Now that they made the mistake, they refuse to reimburse any of us!!! Needless to say this is the last time I will ever shop there and I'm getting rid of their credit card!!!! read more

Best Buy's shady, incompetent or moronic sales person sold my girlfriend a $49, 5ft, 8k-10k HDMI cable for our old 1080 standard HD TV. I was working from home when she went there to pickup an HDMI cable. She doesn't know the difference and the sales guy (kid?) never even asked her to explain what type of TV we had. He just promptly sold her presumably the most expensive cable they had. The SSA-HOLE sales manager never called me back for my complaint. Bestbuy needs to start firing or training. I'm not sure which. I'm shopping from Amazon for my electronic needs going forward. Scumbags! read more

I love the curbside pick up and everybody is so nice One of my favorite stores in the world read more

Best Buy - Curbside - Electronics Near Me - Bloomingdale, Illinois

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I had the worst experience at Best Buy today. My son and I called asking if they had Xbox, the women on phone was very helpful and said they did as open box. When we arrived we spoke with another few employees which stated they actually had a brand new one and to stand in line to buy. We stood in line for over 30 minutes. When we got to register the man looked confused and left to go find. You could see him running around frantic. Came back to us after 10 minutes saying they didn't have. Then another gentleman came up and said same thing. We explained what was said to us and rudely he just shrugged his shoulders like oh well! I asked to speak w a manager and he said he was the manager. He was so unprofessional and should never be a manager! Zero apology just rude and frank. This was the Downers Grove location. Will never enter a Best Buy again. What really happened was one of the employees was saving for themselves and when they found out it was being sold held it back. 45 minutes wasted. read more

They get one star because they have to be rated at least one star. I would give them a zero star rating if I could. Absolute worst customer service, my husband lost his cell phone kayaking and has tried to get his Samsung galaxy s9 replaced with his Geek Squad protection. He's been to the store twice and they have continued to give him the run around and won't help him. They sent him the wrong color phone and won't correct their mistake. They gave him inconsistent information at both visits and wouldn't acknowledge a ticket placed through Geek Squad's phone services. This location's service members are not knowledgeable and push responsibilities to the Geek Squad hotline and another location. read more

The staff made setting up my new iPhone super easy, they had the exact storage size and color I was looking for. I was able to also pick up a charger, case, and screen protector, and have it all set up within the store. read more

Apparently, this store somehow figures out where all the defective products are throughout the Internet, then buys them. From bad chairs to bad software, even bad pens! After the junk quickly breaks after a few uses, they then find a way to not give you your money back. They are crooks through and through. read more

Since going to this store for years I have received nothing but expert help from the many well trained employees. I always learn something new and useful. They always price match plus an extra 5% off so I end up buying here as opposed to Amazon. Not sure why there are so many bad reviews other than few folks such as myself bother writing praising reviews and only those who have a bad experience chime in negatively. read more

Store review: BB is a hit or miss experience. I can't say I have purchased a lot from them in the past 5 years. A virgin mobile cell phone, video games during black friday. A lot of the prices are higher than online retailer, but it is a great place to browse before purchase or if you really need something now. The main reason I was here was to recycle old tube top TV. It was a painless experience you take it to the customer service desk they slap on a sticker and you are done. I give you 4 stars for helping the environment. If you had more coupons I would consider shopping here more! Pros: free electronic recycling, large electronic selection Cons: expensive compared to online retailers Hidden deals: Sign up for best buy reward card to earn 5 dollar back with 250 dollar purchase. If you earn platinum status which I think is 2500 dollars of purchase a year you get access to earn black friday sales and more % back read more

This store is NEVER open! If your outside listing say until 8pm, google maps and Apple Maps, and Yelp, and even your website say 8pm, and I get there at 7:15pm, why are you saying you close at 7!? Don't trust a store that's inconsistent. I've been trying to get a day to get into the store for TWO MONTHS. I need to check if an item is compatible with what I have so online isn't really an option. Again. Don't trust inconsistencies! Go to another Best Buy but not this one! read more

Went to the store with my sister for TV shopping, decided to give Best Buy another chance. We have to admit that the technical sales in the store are very knowledgeable, and we are approached by a few of them while we are looking around. They make sure you are being served and your questions answered. They can tell you all the differences between different models, brands, and years, they are very helpful. One thing though is they kept on saying how the different parts of the TV might break and how much it would cost if it does, and that's why we should purchase their protection plan. That really scares me, and I would rather stick to my old TV which seems to be more reliable than new technology. Looks like new technology are built to last for 2-5 years now, instead of 10 years in the past. The fridge we bought only lasted 5 years and we had to get a new one. We end up buying something more expensive than we originally budgeted and we like better, the sales really did a good job. I'm surprised that they don't get a commission on the sales. I would give back another star to Best Buy because of the good experience we have this time. read more

You sell vacuums but no vacuum bags. I dont understand. You are pretty much forcing people to shop online and deter them from entering your stores. I get that vacuum bags are probably low margin but it will keep consumers flowing through your doors and potentially purchase other items economics 101. read more

I returned a software here today and they were extremely helpful, patient and knowledgeable compared to the Schaumburg store. They had plenty of people available for help as well always wiping down the station after each customer. We could not have asked for better service! read more

I came here to pick up three items. They have people in the curbside pickup here waiting for FIVE minutes and they got there stuff. On the other hand, people like me, had to wait 1 HOUR! The guy claimed that his manager wasn't helping them. SO WHAT! Do your job right. Will not be returning for curbside pickup. read more

FALSE ADVERTISEMENT: Very disappointed in this best buy I have been going to for 10+ years.... yesterday I came in and they had the gopro camera hero 5 black listed in store for $299.99 I spoke with Matt who also confirmed it was listed at this price. I go back today to purchase this Camera for my upcoming wedding 7-2-17 followed by my honeymoon and they have a typed up sign stating misprint sorry actual price is $399.99 and would not honor it for me. I have NEVER had a satisfaction issue until now. I spoke with Mike D the "supervisor" who couldnt have shown anymore of an "I dont care attitude" never shopping at this location again. read more

Best Buy - Electronics Near Me - Bloomingdale, Illinois

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Helpful and nice store. I was approached by associates throughout and returned the next day to purchase. Traded in an old MacBook Pro for store credit and used reward points from being a credit card member to buy a new tv for my living room. read more

Gotta love em. Looking for a quick charging plug for my phone. "Only 29.00". Pocket change I guess. Went to Verizon in the same strip mall. Cheaper by $9. Charles ching read more