Uncomfortable at times to stop by the store and have to look for an employee…read more It felt awkward and I didn't buy anything. One of her employees made me feel like I was suspicious and she seemed to just stare and monitor my shopping I felt judged and unsettled about how and the way the employee monitored me, .or jut not worth helping with product education. A fork scratched an incredibly expensive pan, other products have lead to disappointing results

Kitchen Outfitters is my go-to place for all my baking needs & birthday gifts. They sell great…read morequality kitchen items at a good price. Make sure to say hello to the owner, Mary, when you stop in. She is simply the best!

I've been going to Northwestern Cutlery for years. Over generations of ownership, the service has…read morebeen outstanding. Never anything but the friendliest and most knowledgeable service, especially on the topic of kitchen knives. I dont know if I've ever seen a larger selection of kitchen knives ANYWHERE. We had our knives sharpened again this week, and once again, they were done beautifully at a very fair price. I've always brought in a range of knives, from very good quality to pathetically cheap, and they have always taken good care of them all. No judgment or attitude about bringing in less fancy knives. Now that they are in the larger space, it's even more enjoyable to browse at the vast supply of kitchen gadgets while waiting for knives to be sharpened.

I've been going to this business years before they moved to the north side, and I've always have…read morevery pleasant interactions with all staff. I've been buying Benchmade pocket knives and getting my knives sharpened here. Highly recommend this place!

They are so helpful. So friendly. So affordable! What more can I say. They sharpen knives for free…read moreon Tuesday. Any knives

We are very happy with the partnership that we have created with Federal Supply USA! We work…read moredirectly with Mr. Marco Zavala, he goes out of his way to make sure we get what we need. He is very detailed orientated and makes sure to answer our questions. Thank you, Mr. Marco, Plenty of Huevos is pleased to have found you!

Monique was the salesperson who helped me! She was extremely knowledgeable and warm!!! She gave…read moregreat customer service. She was extremely professional and helpful. Great prices because Le Creuset is higher than Bob Marley use to be!

I'm starting to wonder if it's just me--or if this is a broader issue with the kind of store…read moremanagers this company hires. I've now had poor experiences at two different outlets, each involving different store managers. Most recently, I visited the location this past Sunday, and the experience was honestly appalling. Claire, the store manager, made my wife and me feel completely unwelcome--like we didn't belong there, or couldn't possibly afford what they were selling. Her attitude was beyond rude. It felt as though simply asking basic questions was an inconvenience to her. We left the store feeling disrespected and insulted. What's especially disappointing is that we actually like a lot of the cookware here--we own quite a bit of it. But based on how we've been treated, I'm strongly considering taking my business elsewhere. It also doesn't help that the more helpful employees (like the ones we used to interact with at the West Palm location) seem to be let go, while the arrogant and dismissive managers stay. If this is the company's culture--judging customers based on how they look or what they wear--then they seriously need to rethink their training and values. No one should be made to feel like they're "less than" for walking into a store. Respect and good service shouldn't come with a dress code or a price tag.

Glad I was able to visit this store. The location is great.. near the corner of the mall so it does…read moremake things easy if you buy big and heavy things from them. The mall does have a big parking lot so shy of Black Friday to middle of January... there should be no issues finding a spot. The store itself is beautifully laid out. During my visit, they had a great selection of products. And it seemed they were all ~10% off retail price (probably due to being an outlet store?). However, I did see a lot of signs saying an addition 30-50% off on random tables and area with some possible excisions so talk to an associate. Being an outlet store, you will have be less picky about the color but that is fine with me. I own different brands and colors so my house is like a rainbow. Today, I was interested in a deep lasagna pan. And I found a rack of them with an addition 30% off. Score! Overall, I wish I could have spend more time at the store. But my 2 year old was getting antsy and there are a lot of heavy and breakable items. However, I will be back in the future. And maybe by myself if the wife allows it to spend more money.

Popped into the store today and was greeted by a very friendly associate. She made sure we knew…read moreeverything in the store today only was an additional 30% off the ticketed price, but pointed to two tables and said everything on those two tables was 35% off. After browsing we found a set of measuring spoons and cups we wanted. Combined cost about $80. At the checkout, they ran up at 30%% off not 35%. When I questioned the associate, she said, the "tools" aren't part of the sale, only the bakeware. We opted to forgo the purchase over the $4 difference out of principal. While it's not as catchy to say 'everything on the tables except...' honesty would be great, especially when you see the people you told about the additional discount picking up apparently excluded items.

Whether you are shopping for yourself or someone else, this store has a wonderful selection -…read moreunique seasonings, beautiful pinch bowls, everyday kitchen utensils, high-end brands like Smeg. The store is bright and welcoming and they often offer complimentary coffee or tea yo keep you hydrated while shopping. They also have a lovely selection one bar if you are looking for a different experience. The wine selection is small but well curated with white, red, and bubbles. There's also a few beer and NA offerings. What's special are the cooking classes and experiences. I've made take and bake pies and tarts. I highly recommend getting in on the fun with your friends or partner!

I did return (as I promised in my previous review below) and picked out some assorted Mason Cash…read morebowls (one green, one lavender, one gray), and several of the salespeople commented on the color combination. Also, some wood cutting boards. This is a wonderful shop to pick out a gift or treat yo self. Maybe one day I will sign up for a cooking class.

There is literally no alternative and their equipment is good and fairly priced. I have to post…read moremore characters apparently; isn't that a drag.

I went to buy a Chinese "cleaver" that was light enough for me to use and had plenty to choose…read morefrom. I certainly am pleased with the selection and very relieved to have not bought one online. In addition I was able to pick up some tongs and strainers inexpensively that I needed. This place is PACKED floor to ceiling. If you don't see something you need, ask it's probably in here.

We've had our Chicago Cutlery Block of knives for seemingly forever and we needed to upgrade our…read moreknives and have more of a variety of knives for more versatility. Even though I only know how to make omelettes but ahem, I do cut vegetables, avocado, chicken, and steak. So Zwilling has been making knives since the 1700s, they're like the Porsche of German steel. We were immediately attracted to the 20 piece Pro which is made in Soligen, Germany. We wanted a natural block but they was outta stock (hey that rhymes), I'm about to bust it!! So we went with the darker block. Ahem, the knives are incredibly sharp and the set looks very well made. I'm very pleased and thus far, I've cut avocado, broccoli and chicken breast, and hot dogs (from Omaha steaks - but that's a different review) using an assortment of knives - dang, be careful!! Five (5) stars to David, he was exceptional in servicing us despite the number of people in the store, he answered a multitude of our questions like he was being paid by the question. The knives were delivered in a timely manner. I registered my purchase and will be receiving a free gift from Zwilling. Danke schein - David and Zwilling!!

If I could give them zero stars I would. Absolutely horrible customer service. I tried to make a…read morereturn and they made it impossible. They don't answer their phones for starters and make getting a return label impossible. I ended keeping a $200 Staub pan that had chipped paint.