Don't do it! I used to buy from Deep Discount for a number of years. They offered movies at a reasonable price and their service was decent. That all changed for me in 2024. I called them and cancelled an order. They said that it was cancelled, but they shipped it anyway. When I called them on it, they said to ship it back at my expense. When I sent it back, they claim that they didn't receive it and now they block me from ordering. Just as well; their service became terrible and wasn't worth the saving over their competitors. read more

A word of advice to the wise...never purchase merchandise from deepdiscount.com. 1. They always ship media mail, and the turnaround time is VERY SLOW...even though they charge shipping. 2. If you ever contact them for a refund, they will cop an attitude and give you a hard time...before eventually refunding you only a portion of what you paid. PLUS you need to pay for return shipping, not reimbursed either. I tried to return a dvd set sealed as received, they took a portion of what I paid, Their "customer service" is the worse: RUDE, and UNPROFESSIONAL. If you want good discounts and customer service, go with Ebay and Amazon. These two are light years ahead of DeepDiscount, which is really, dirt and grime on the base of the earth. read more

When I first placed an order with DeepDiscount.com, their system said the items I bought were all In Stock. They only fulfilled part of my order, so I called to find out the status of what was still missing, just to be told that item is now on backorder. I advised the representative on the phone to keep it on backorder in the event they could procure the item. A few hours later, they email me to say they are cancelling the order, which I did not request when I called earlier in the day. They have very poor communication with their customers as they provide incorrect information on their website and then refuse to heed one's request to keep an item on backorder. Because of their ineptness and blatant disregard for customer service, it wound up costing me over $40.00 more for the same product that I could have gotten cheaper elsewhere if I would have known at the time I placed the order that they did not have this item on inventory. I am a very loyal customer and they had zero consideration for the inconveniences which they caused me. They take absolutely no responsibility for errors which they create and could care less how they treat their customers. They truly are the epitome of apathy. read more

If I could rate them a "ZERO" I would Attempted to place order on-line(10/17/22). Order did not apply coupon code for 15% discount. Recv'd email from DD(1:43 a.m.10/18/22) indicating dvd's in cart, and that I needed to complete order. DD system would not let me do this. 10/18/22; rmv'd everything from cart and called in order.Rep{JASON} after taking my order, indicated that card rejected twice, & to contact financial institution. Contacted financial institution, there is no problem with my card. Tried DD again{JASON}, who only stated that card "REJECTED." Having had no issues in the past from DD, it is truly discouraging to see just how far they have fallen in customer service. Their "CUSTOMER SERVICE," is non-existent. Going forward, I will order "NOTHING" from them read more

I purchased the Beatles Box Set. This was with DeepDiscount but through Amazon. Listened to 10 of the 12 records and 1 had a skip. I wanted to replace the one record which is sold in it's exact version separately. The odds of getting 12 vinyl records and they are all perfect is not that good. The Customer Service Agent wanted me to return the box which would have cost upwards of $60.00 to ship and require me to start listening all over again. I wanted to speak to a supervisor to discuss. I asked for a supervisor for 4 days in a row and no one would take the call. In the end I went to Amazon to resolve which they did in 5 minutes. The bottom line here is that most of us get to this company through Amazon. They are not at that standard of service so you need to think about that when you agree to a third party experience through Amazon. Say what you want about Amazon, they back up every purchase even the ones where places like Deepdiscount fail. read more

I looked at other reviews and gave deep discount a chance because they had a bundle with some pre-order items i had wanted. I reached out to customer support several times prior to release of all bundled items to confirm availability and that shipment would occur. Today, was the release date for the last item in the bundle and upon contacting their customer support i was notified that the item is back-ordered. The item in question released last week on 3/13/20. I was not notified of this back order after contacting their customer support, and was advised that all items would be shipping together as intended before contacting them again to find out why shipping had not occurred. This is an unacceptable business practice. They would not have even notified me if i didn't pro-actively reach out that the product is now back ordered. As a result of their negligence i will now have virtually 0 opportunity to purchase the intended products. Their customer support has been anything but helpful, and response times are the worst ive seen in recent memory, their advertised prices are admittedly at or below market even for collectible but that doesn't matter if the company is incapable of actually delivering on their listings. read more

Their customer service is really bad, I preordered a cyberpunk 2077 collector edition in March, and I just wanted to change my order address to a new one which is the other side of the street. But what they told me is the item was never been available to them. So in other words, they will never have it. the only way they can do is to refund me, which means they list a fake item on their website, and waiting for people to pay the item, then they could use the money to do something else in the period of time. And then they may refund you the money when that item actually launched. What a scam business there. Avoid this website for any preorder, please. It's mad frustrating to say that, but that's the truth I have been involved with. Hope no one gets into their scam. read more

I pre-ordered the NECA Warduke figure in January, my order confirmation said it would ship April 27th. April 27th comes and goes, and there is no movement on my order. I reached out via FB on the 28th and after 24 hours got the vague reply of "The item has not come in yet. Once it does, we will get it out to you and send you tracking info via email." I asked if they had an ETA and was told they would reach out to the vendor and get back to me. Nine days pass with no contact. I reach out again asking if there is an update. The reply this time "Yes, they are expecting to ship this item to us at the end of the month (May). You can expect to receive this in early June. Once it ships, we will send you tracking info." I reach out again on June 10, asking for an update and am finally told that it was never released, as soon as it does they will let me know. Today I receive an email stating my order has been canceled (with ZERO explanation), and that a refund has been processed. The fact that my refund has already hit my card is why this is not a one star review. This is not a proper way to do any kind of business. If there is an issue with an item that a customer has ordered you should be in constant contact with that customer to keep them updated. They should not have to reach out to you months at a time to get an update on something they spent money at your company for. I will be more than happy to come to your company and train your people and how to conduct proper customer service and how to keep tabs on things such as this so that you can keep in contact and better inform your customers of their orders or your lack of ability to fulfill their orders. Oh and now it appears They have blocked me on facebook. read more

Ordered a film "Purple Taxi" they emailed me was back in stock. I ordered it then they sent me some cartoon DVD. I quickly sent it back. Nothing about receipt of the return. After calling and emailing, weeks later they tell me the DVD I ordered is out of stock. They tell me my credit card will not be charged but they DID ANYWAY. Weeks later still no refund/credit as promised. I called AMEX and contested the charge which will be refunded. Here is the response from Deep Discount. ******************* Thank you for contacting DeepDiscount.com! Hello We apologize for the delay in response your inquiry was forwarded to our accounting department an email notification will be sent as soon as more information becomes available. Again, thank you for writing DeepDiscount.com. We appreciate your business. Best regards, SC - DeepDiscount.com Customer Service Support cs@deepdiscount.com http://www.deepdiscount.com read more

I ordered a book and a figure from them. The book shipped right away and arrived very fast. The figure was for preorder so I'll have to wait till the arrival date to see. From my experience they weren't too bad. A lot of people here are having trouble with their preorders though so I'm a bit apprehensive... read more

Bought a vinyl boxset that was supposed to come with 2 boxes and 18 records. When I recieved the product it only had one of the boxes so 9 records. They refused to help me and upon checking out the box that was sent it had no records in it. Going through paypal to get my money back. read more

Ordered an item from them that looked to be a very good deal during black Friday week. 2 weeks later, after processing the payment, they send an email stating they are sorry it couldn't be filled and the money would be returned shortly. The email was not the problem. The fact that they waited 2 weeks to send it, causing us to miss other opportunities is the big problem. I wouldn't recommend them to my biggest enemy. They don't deserve 1 star. read more

So I ordered 13 Funko pops from them, all showing in stock. They shipped 11 of the 13 and did not send me an email or a phone call about the other 2. I waited 2 weeks and still nothing. No refund no product, no email. I then ordered 13 more items from them, also Funko pops. I got the ship notification that only 8 were shipping. So I called them. Was told on the first order, which is now a month after placing it, the last 2 items are out of stock. I told them they still have them as in stock on the web site. He said he couldn't control that but would issue me a refund for the two items. I said to them "so you take my order and ship a partial to me. You don't notify me of the out of stock items and you do not automatically issue refunds for items not shipped. Is that any way yo run a company?" He said he was sorry and would issue the refund and I would get it in 3 days. So then I ask about the second order and again told 5 f the 13 items are out of stock. He will issue a refund for them as well. So my question is, if I had not called them, would they have just kept my money for the canceled items? Looks like that is there policy. no automatic refunds for canceled items, you must call and beg them to send your money back. Definately not ordering with them again. Should never have placed the second order. BEWARE of them." read more

I'm sad to be giving them one star, since they'd always been a great source of cheap dvds over the years. However, up to this point, I never needed to use their customer service. This is what happened: I order 2 dvds. A month passes. One says its been shipped, the other backordered. I email them about both statuses, no response. I try again, nothing. Finally, I realize they got one number wrong in my address. After 5 weeks, I get one dvd. I email them to say I'd gotten it finally but that I'd like to change the address for the other one, when it gets sent. No response. They go ahead & send the other one, AFTER I contacted them, to the wrong address. So it's been 2 months now, and I haven't seen that second one yet. Then, they give me a refund for the first one! Saying that they "found" it returned to them. Okayyy, not sure where they found that disc that I have at my house right now, so I write them AGAIN, saying i have it. No response. At this point though, we're even, I guess, because the 2nd dvd still isn't here and who knows if it ever will be. And then just a week ago, I got an email from them saying "they couldn't locate my account." what, you mean my order number, name, address, and email weren't enough? The email said something about how I should reply with my order number. Hilariously, at the bottom it listed all of that info because i filled out one of their web-forms that asked all that already. Not only did they not read my email, they even pretended that the web-form info didn't exist. If I write back, maybe they just won't read that and they'll send me the same response forever and ever and ever. "oh, we couldn't find your account this time because we didn't bother to check. could you just send it one more time?" Obviously, the dvds did not arrive in time to be the valentines day gift they were intended to be. read more

I was going to tell a whole saga, but seeing the other reviews, it would just be piling on. I wish I had known before ordering from them. They messed up my preorder through their own incompetence, and when I entreated them to get the order reinstated, they did not care, just fed my the same regurgitated lines, talking in circles. No empathy or ownership on their part. When I asked to escalate my case, they just said "all requests are subject to approval", AKA "get lost". Now the preorders are all sold out, so I guess I am out of pocket for dealing with these snakes. I spoke to the manufacturer of the item and they said they do not even distribute to them, so it seems the listing was fake to begin with, which seems to be a common theme in their reviews. Avoid them at all costs. read more

I do not know why so many 1 star reviews, I purchased CDs two times and never had an issue, every thing went well.

I started shopping at Deepdiscount about 20 years ago. I am now finished with them. They want to charge me 10.3% sales tax when the correct rate for my address is 8.3%. Their customer service department insists that 10.3 is the right rate. Bah!! read more

I understand completely the stress everyone is experiencing, but that is no reason for DeepDiscount to basically avoid their customers inquiries. I have sent countless emails, and tried calling with no answer about a missing order. This really shows a lack of compassion and concern for their loyal, and new, customers. Shame on them for not trying to make things easier just by answering emails and picking up the phone. read more

I found some hard to find metal cds , and the prices are good. I have 1 major gripe , I've had an item on back order for a month and a half and they didn't mention anything about being out of stock when I first ordered. Short of that , I found a few really hard to find discs and got the majority of my order pretty quickly. .... Got to cancel the backordered item with zero hassles , their brick and morter store in Naperville is pretty cool as well. read more

Never again. My first order was processed and sent with no issues, my second order however was a nightmare because the idiots in their shipping department decided it would be ok to send my order using UPS to my Post Office Box. I don't care how cheap or great of a bargain, I will never order from them again. To boot they still have not replied to my inquiry from yesterday, their customer service is awful! Avoid! read more

I think they have some of the lowest prices on DVDs. Definitely wait for their 20% online code and get some great deals. Free shipping too! read more

Ordered a Barbie on September 12th. It was a back order supposed to ship on Sept 21st. At the end of September I emailed for a tracking number. No response. I called the 1st of October. Was told at first that the Barbie's didn't come in. Was told later in the same conversation that not ENOUGH dolls came in. I told him I was filing a dispute with Pay Pal. I got my money back because I used Pay Pal. I feel for all of the people that used other means of payment. If you read his feedback, it looks like he makes a habit of listing items for sale that he doesn't have and then hanging onto your money as long as possible. This place is a scam. Don't bother going to the Better Business Bureau in Itasca, IL. They already have an F rating. read more

In mid November I ordered a CD from DeepDiscount.com. They said It would arrive in 5-7 days. It is now Dec. 13 and still not here. I originally went to the Walmart site to order and Deep Discount is one of their suppliers. I contacted Walmart who said I must speak with DD. I contacted them and they said it had shipped and to check the tracking # with USPS. USPS said there was no such tracking #. So I am stuck now. TERRIBLE CUSTOMER SERVICE from both DEEP DISCOUNT and WALMART! I will never order from either site again. BEWARE!!! read more

Had a good experience with this place. Ordered the Rammstein vinyl box set at a very good price. Unfortunately, it was not free shipping, but I'm sure the reason was because it was a rather heavy item. Received the order within 4-5 days, and was well packaged. I would order from this company again. read more

DO NOT under ANY circumstances, EVER order from this company. My shipment was supposed to arrive days ago; called them and was told they cancelled it without notifying me. After being on hold for a LONG time, and having MANY conversations with them, they told me they'd make good and ship the package next day delivery. Was just told by Fedex that they never shipped the package. This was for a company Christmas gift and I'm completely screwed. Their prices look good, but don't be fooled. They will screw you. This company is awful. Do not ever do business with them. read more

In the past I have had good luck with this company, but the last 6-8 months something has happened and they are terrible. Orders I have placed have been only partially shipped, and customer service has been terrible. I have even purchased gift cards, and after 2 months not only haven't I received the gift card, but they have refused to answer any e-mail I send regarding status. I don't know what happened to this company, but I would stay clear, the prices listed are not worth the trouble! read more

I ordered from them and all was fine...until I tried to opt out of their twice daily emails. I have now tried unsuccessfully 10 times along with contacting them directly and being told no problem the emails will stop. Well 1 week later and still getting them twice a day! Order elsewhere!! Great idea Chimpy...I will contact BBB too! read more

they steal your money! they send u order confirmation and few hours later u get email with all cancelled or part of your order is cancelled! ive got his situation more than half of my orders! word: CONFIRMATON means nothing for them ! all they can say is "sorry". cheaters and liars! be carefull! why they can tell "u cant buy this" ! always after u click pay u will notice that! read more

They cancelled my order but took out my money and still haven't got my refund. They did not even seen a email saying item was cancelled not until I went to the website and was checking on my order I seen cancelled, I called the # I finally found, only to talk to a very rude customer service rep, I asked why the order was cancelled he said it wasn't it was on backorder, I told him I am looking right at my screen it says cancelled, he continued to say DON"T you think I know more about this then you do? OH HECK NO! I wanted to speak with a manager to find out about my order waited over 20 minutes he came back on the phone and told me the manager said the item was no longer available and she did not have TIME to speak to me. still waiting for them to credit my card back. read more